"Ben does an excellent job maintaining and servicing our pool. His dedication to excellent customer service is greatly appreciated. His attention to detail keeps our pool water crystal clear throughout the year. He is knowledgeable and very reliable. We are very please with how well Prismatic Pools takes care of our pool."
"Very professional and at the same time friendly. I am not a young person and probably need more understanding with things like pool upkeep than most pool owners. I feel that I am receiving this from Chris."
"Jay Carmody and his sons did a great job on replacing our inground poly-lined pool liner. They were sensitive to making a deadline date because of a Family Party and they delivered as promised. Along the way, they updated us with unexpected additional work for it to be a better result. We could not be happier with the outcome. Their customer service is also impeccable. Months later we had a raccoon incident where the animal scratched a hole in the liner at the waterline. They were on it and came by within 2 days and repaired the hole with the same liner pattern. Only we know there was a hole. Great work, great job and definitely a business to remember for pool repair services."
"Ron services went above and beyond my expectations and very professional work and attitude and would recommend them to anyone. My kids were very happy to see the professional job they had done. Very pleased with the company. Also one of my neighbors saw they work they had done and request his services as well."
"It was great, the pool technician was very helpful and kept us updated on what repairs were needed. He followed up after his visit to ensure we knew the next steps. 10/10 would have this technician again."
"I was very impressed how quickly he put me on his route, I broke my leg and wasn't able to care for my pool! He came right out and started getting my pool back in shape , yes I would recommend them!"
We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.
Pool and Spa Servicing questions, answered by experts
You’ll know you need to replace the pump in your hot tub if you hear loud or unusual noises when the machine is running or notice a significant decrease in water pressure. A leak or altogether failure of the hot tub may also indicate a problem with the pump, but you’ll need a professional to investigate the source of the issue.
How often you change the water in your swim spa depends on how often you use it. Most manufacturers recommend changing the water every three to six months. If you use your swim spa throughout the seasons, it’s a good idea to set up a quarterly deep cleaning schedule. The ideal instructions should be in the owner’s manual.
Where you drain a hot tub largely depends on local regulations, but you must not drain chemically treated water where it can damage the environment. Direct the water toward a sanitary sewer drain that will take it to a treatment facility. If your lawn has a dedicated drainage area that’s free from plants and foundations, you can likely drain it there. Avoid storm drains, as the hot tub water will enter waterways and could hurt aquatic life. Likewise, do not pour it out directly on any public land or where it can get into your neighbors’ property.
To refill a hot tub after winter, start by opening up the tub and giving it a quick cleaning. If you use antifreeze, drain out the water then grab a hose and thoroughly clean the tub shell out, spraying water into each jet of the tub.
Reconnect the hot tub and turn the power back on. When it’s time to fill the tub again, insert the hose into the filter well (if available). Avoid trapping too much air in the water lines, which can cause the pump to lock up when it starts again. Add the necessary chemicals and start the heating process. It will take some time—most of a full day—for the water to heat up again.
No, you cannot clean your hot tub filters in the dishwasher. While it may seem like a good idea, the dishwasher soap isn’t gentle enough for hot tub filters and can damage them. Gentle cleaning is better when cleaning the hot tub filters and keeping them intact.
The Chico, CA homeowners’ guide to pool and spa services
From average costs to expert advice, get all the answers you need to get your job done.
Discover how much pool maintenance costs, including average prices, cost factors, and expert tips to help you budget and keep your pool sparkling all season.
What’s the difference between a swim spa vs pool? Both can be great additions to your property; here’s how to decide which one makes the most sense for you.
If you live in an area without very cold winters but tempted to close your pool during the cooler months, read on. We dive into the many benefits of winter service.
