Get matched with top above ground pool installation pros in Burbank, CA

"Great work from Luis! He goes above and beyond. My pool and spa are working great!"

"I waited to put up a review for Pacific Outdoor Living until I could give a full story. Our goal was to fix up our backyard which had never been 'scaped before. We had POL put in a patio of pavers with a grill placed and landscape the entire backyard. We also had an in ground water fountain set up. The job went as planned on time. The different crews were extremely polite and respectful. Very professional. The job turned out beautifully but there were some issues, which thankfully POL has been willing to address. To start, they are a solid pavers company. That is their absolute strength. They know what they are talking about here. The patio and grill are awesome. We had it set with electrical wiring for both an outdoor fridge and a countertop outlet. We also had them run conduit over to a spot where we later installed a jacuzzi. They did a fantastic job. We hired them to also do the landscaping and as we learned, while they do this well, it is not their 1st expertise. They provide this in order to do complete jobs. I suspect there is always going to be loss of some vegetation after installation. This is probably the one thing you can't guarantee but there are other companies we got estimates from where landscaping was clearly their primary expertise. Nevertheless, POL has always owned anything that didn't go perfectly. The landscaping looked great but some of the sod and some of the water resistant plants didn't survive. They replaced whatever needed to be replaced. Even after the summer heat wave and drought where we were limited to watering the lawn to twice a week and had grass die. They listened to my issues which they agreed were not my fault. They owned up to the fact that the sprinkler zones were not perfectly laid out. More than a year later, they came out and just added an additional zone for the lawn, replaced some of the ground cover. In addition, the outlet on our new grill/counter shorted out with the heavy rains this winter as somehow water managed to seep under the covered outlets; they replaced this as well. It would have been more ideal if everything turned out perfectly from the beginning but with these projects, one has to assume there will be some issues. What you want is a company that stands by its work and will not balk at fixing things. POL owned it all and has impressed me by doing so. I am so impressed that I am buying a new batch of mulch from them. I would hire them again even with the landscaping issues because they did not walk away from the problems even after the initial three month warranty. They are a class act."

"I've been using Travis Junge from 2013 until present for my pool service needs. He's knowledgeable, reliable, has good communication skills, does great work good all at a fair price."

"Robert’s company did an amazing job on our pool. It needed a lot of work and now it looks great. He sourced the tiles which saved us money as we did not need many. . We liked the existing tiles and wanted to keep them. I would recommend R J Pools and Spas 😊 The pool looked nothing like this before all of the work they did."

"Felipe arrived on time and explained to me how he would install the pool rail. He did a clean cut into the cement deck so that the rail could be grounded. The finished job is neat. Thank you, Felipe. I can now enjoy my pool without fearing the steps"

"Overall grade: “A”. Summary: Aqua Concepts rebuilt most of my pool (70-year-old, 20’x40’, 9’ deep maindrain, rectangular pool) from the rebar on up, replastered the pool, added new steps, pressure tested my maindrain, installed a split maindrain, and recommended a pool Startup party that I am very happy with. Time Frame: May-June 2021 (COVID time) Issues\Complaints: None My AquaConcepts contact: Chris was always available to answer my questions whether by text, phone call, or in-person visit. He did so in a timely manner. He also suggested alternate approaches and ideas that could be implemented during the rebuild. Very helpful. Background: Initially I planned only to replaster the pool. The surface looked OK except for a few “red spots” in the shallow end. Those spots turned out to be rusted rebar that had penetrated the plaster! This finding changed the entire nature of the job. AquaConcepts dug several “windows” into the plaster and it was evident that rust was widespread. To affect a reasonable rebuild price, they built a new rebar shell (say 6” above the old one), covered both rebar frames with shotcrete (at 3500 psi), bead blasted my existing tile (came out pretty good looking) and all this for half the price of a new pool (new pool of this size: 80-90k.) They also built the rebar shell for the new steps. (As I’m retired, I watched every step of the rebuild closely, asked lots of questions, and enjoyed the process)."

"Few months ago, we hired Eli at SES builders to do a major renovation at our house that included the kitchen, bathrooms, installation of new wood floor for the entire house on top of energy efficient double glass windows and all the doors (inside and out). We were very happy with the whole process of the work from the design stage all the way to the completion of the work. All the materials and finish products were selected by the help of Eli and he made sure always that everything will be delivered on time so the project will not get any delays. Eli is by far the most perfectionist when it comes to his work and his results are always at the highest quality. We are so happy that we hired him for our house and our next plan is to hire him again for our next remodeling of our backyard and front yard!"

"polite, friendly, cheerful, and knowledgeable personnel.  However, they lived too far away to continue to service the pools.  We parted regretfully due to geographical differences.
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"The crew was a bit late to get started, but did a good job once they arrived. They carried my stuff up to the 3rd floor since the elevator was very small. 
Had some trouble putting the bed back together but overall a fine job. Some damage to my items, but don't know where along the line that happened. It could have happened in transit.
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"After discovering California Arborist Companies on Angie?s List, we contracted to have our large avocado tree removed and broken blocks on our back wall replaced with new blocks. Although we are pleased with the removal of the avocado tree and repair of the wall there were a couple of issues:
*Note: The tree removal and wall repair were contracted on separate dates ~ 3 weeks apart.
1. During the work on the wall repair, Oscar, one of the assigned crew members, exercised EXTREMELY poor judgment and determined that is was acceptable to relieve himself in our back yard. Aside from the obvious issues of using our yard as a toilet, Oscar chose to do so in a manner that would have exposed himself to anyone walking through the backyard gate. This was particularly disturbing as our three young daughters were present and playing outside and around the house at the time of the incident. Fortunately, it was my wife who walked into the back yard to witness Oscar quickly turning around to
avoid exposure, and not one of our daughters.
Oscar was removed from our property shortly after calling in the incident to the front office
and Richard, VP of Field Operations, did apologize over the phone for Oscar?s actions explaining that have very strict policies against such behavior and that Oscar would be appropriately reprimanded.
A 5% discount on the wall repair for Oscar?s lack of judgment was given; however, a 5% discount alone does not seem
to demonstrate that California Arborist Companies takes these sorts of incidents as seriously as perhaps they should?for example a formal letter of apology, with an explanation of what steps would be taken to prevent any such occurrences
from happening in the future, would have demonstrated an understanding of the gravity of the situation ?a 5% discount just makes us think that this sort of thing has happened before and the discount is standard practice.
2. During the removal of the avocado tree, one of our Rain Bird in-ground sprinklers was damaged. The crew was aware that they had damaged the sprinkler, however after a brief inspection by Fernando, who determined the sprinkler was still functional, instructed the crew to just put the cap back on. It was not until we contacted California Arborist Companies for a repair or replacement of the broken sprinkler that Fernando was sent back to fix it. We expected our damaged sprinkler to be replaced with another Rain Bird sprinkler and not an inferior product purchased at the local Home Depot such as was placed in our yard. 
California Arborist Companies website states that they provide ?Service with Integrity?? unfortunately, this was not our experience and we can not recommend their service.
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