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"Went well. Will know more later"

"Subject: Feedback on Recent Window Installation – 14754 West Ashcroft Dr., Goodyear, AZ Dear Champion Customer Care Team, I wanted to share some feedback on my recent window installation at my residence. Overall, I’m very happy with how the windows turned out and appreciate the team’s hard work. However, I noticed a few areas where the overall experience could be improved for future projects. "Communication" - Keeping customers updated on when windows are being made, shipped, delivered, and installed would be very helpful. - If there are any delays, a quick update goes a long way. - Timely responses to calls or emails ensure questions or concerns aren’t missed. - Making sure installers have all materials on hand helps avoid delays. - If the crew needs to return to complete the job, clear communication—both verbal and written—would be appreciated. - Sharing photos of the completed work would be a nice touch. - Having someone perform a quick quality check and obtain customer sign-off would make the process feel complete. "Quality" - Making sure windows are installed plumb, level, and square per manufacturer and AAMA/FGIA standards. - Verifying that seals and insulation are properly applied to prevent air or water leaks. - Checking that all windows open, close, and lock smoothly with no gaps. - Ensuring glass and frames are clean and free of scratches or residue before completion. - Taking a few minutes to walk the customer through the finished work and provide maintenance or warranty details. - Leaving the work area clean and free of debris after installation. I hope it’s helpful in supporting continuous improvement and customer satisfaction. Best regards, Edgardo Garcia"

"Project was delayed multiple times. Stated they will give a discount, they never did."

"Excellent professionalism in service for the entire job."

"I would recommend Tritan to anyone needing repairs to their in home alarm panels. I was able to make an appointment for same day and they arrived on time. The tech reset my system so I could use tool box and fixed a glitch that was causing warning alerts every 5 hours. The technician was knowledgeable and I'm thankful for the service he provided and the peace of mind of having it fixed the same day I called. "

"Just had a window replaced in our home in Sun City West. Hector and Gilbert were the technicians. They showed up early, were very efficient and did an excellent job! Cleaned up the area after they were done, so you wouldn't even know they were there! I highly recommend American Vision Windows for all your window replacement needs!!"

"DO NOT HIRE THIS COMPANY OR PATRICK RILEY/ISLEY'S I had an extremely disappointing and unprofessional experience with Patrick Riley during the installation of a new AC unit, which cost $17,000. I initially called George Brazil but was told their sister company Patrick Riley was available sooner. Despite the substantial investment, the service was far below what was promised and honestly worse than a McDonald's employee. We started off the day around 7am when Ivan rang my doorbell, upon answering I was given a finger to hold on as he was on the phone asking a buddy to bring him Ibuprofen (for what I can only assume was a hangover as he later laid in my lawn throwing up). This was just the beginning of a series of issues that made the entire process a nightmare. All three technicians entered and exited my house with their shoes on, leaving dirt and debris throughout my home. They were unprofessional and did not know what they were doing. I overheard the technicians discussing their mistakes and expressing uncertainty about how to complete various tasks. Their conversations included phrases like “It’s whatever”, "we can make that work" and “You need to put it on the bulb, the bulb, the bulb. You really gotta start learning these words." reflecting their lack of professionalism and knowledge when it came to installation. The installation, which was supposed to take the length of the work day, stretched to 13 hours and still wasn't completed (and isn't at this point, a week later). They left caulking on my floors and in the garage, without cleaning up or communicating either. They left my bathroom sink dirty and broke the soap dispenser in there, again with no communication. My driveway was a mess the entire time, with the contents of their three vans laid out across my cul-de-sac. I had run to the store to get them electrolytes in addition to the 6+ water bottles they each got, and they were so kind to leave the empty Body Armor bottles I had purchased sitting in the driveway for hours. I received no confirmation paperwork of this transaction (quite a shady business practice imo). They left the customer warranty booklet on a shelf in the garage rather than giving it to me directly and nobody taught me how to use the new thermostat. Additionally, there were white paint marks left all over my garage, driveway, and entryway, which they had admitted to knowing they left after the fact, but no communication was made to me. In the middle of the day, Ivan (who asked for Ibuprofen as he arrived) was found throwing up in my front lawn by my neighbors. No communication was made to me whatsoever, and he continued to touch my property (including my thermostat) with his unwashed hands. I'm a very reasonable person and am able to forgive a lot, but the lack of communication on all fronts is gravely unprofessional. Throughout the job, the technicians took multiple phone calls, some of which included the repeated use of the n-word in front of an underage child. They lied about many aspects of the job and have consistently failed to return my calls, providing excuse after excuse for why the issues have not been resolved. Based on my experience, I strongly advise potential customers to seek alternative providers. I wouldn't wish this experience on anyone. What was supposed to be a day has turned into over a week with no resolution in sight. The lack of professionalism, respect, and competence demonstrated by Patrick Riley and George Brazil is unacceptable, and I hope my review deters others from making the same mistake."

"TDL is a top performing company. We were pleased with the repairs done on our home and would use them again."