Pella Windows and Doors
About us
SHOWROOM LOCATIONS; *SCOTTSDALE, AZ 15507 North Scottsdale Road, Suite 120, Mon 9AM-3PM, Tue-Fri 9AM-5PM, Sat 9AM-3PM; *TUCSON, AZ 7780 North Oracle, Suite 130, Mon 9AM-3PM, Tue-Fri 9AM-5PM, Sat 9AM-3PM;
Services we offer
The Pella Promise is our commitment to help you find the right windows and doors for your home and budget. Provide a no-mess, no-guess installation day. And back your project with our exclusive Total Care Guarantee. We’ll make your replacement project easy. That’s our promise.
Amenities
Free Estimates
Yes
Reviews
4.550 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 6% | ||
| 2% | ||
| 10% | ||
| 2% |
Showing 1-25 of 50 reviews
Patricia C.
May 2021
I installed Pella doors and windows 2007-2016. I have a beautiful Pella Walnut door/with sidelights. The panels shrunk and I need to re-stain some small exposed areas. I'm writing bc Pella gouges its customers. Today I received a quote for $248 ... that's right, for ONE QUART of stain. I called and complained and that price was discounted to $168+/-. NO, I can't match the stain with other stain manufacturers. I am stuck w/PELLA. Fyi, every PELLA installation over the years was BAD. They hired sub-contractors and every time I had windows or doors installed I got new sub-contractors. I swore then I would file a complaint on Angies List and I never did. But today was over-the-top. In order to get this precious quart of stain, they also required that I sign a 9 page contract (that was waived). So, after 15 yrs of Pella I feel exceptionally qualified to file a complaint and alert consumers. They have great glossy ads, and they have a great product, but if you want service, you'll definitely want to choose some other window and door company. Don't be as foolish as I was.
BRUCE K.
Oct 2017
THE COMPANY WAS SCHEDULING TWO MONTHS OUT FOR INSTALLATION.
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Sue L.
May 2016
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
PEG L.
Feb 2016
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Thank you again for choosing Pella products! Kind regards, Pella Community Team"
Michael G.
Nov 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
MARY S.
Oct 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Thank you again for choosing Pella products! Kind regards, Pella Community Team"
Catherine M.
May 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
Celia F.
Apr 2015
The Pella door sales brochure recommends using the same exterior door color as other Pella doors previously installed in the same home. So when the sales rep came to our house to place the order for our second Pella door I mentioned that we had a Pella sliding glass door that was installed several years ago. He looked at our previously installed Pella sliding glass door, and said the exterior color was "tan". So we also ordered tan for our 2nd door, which is an exterior entry door in the master bedroom--it is on the same side of the house but on the opposite end. My mistake was assuming that he had correctly identified the color of the first door as "tan". Come to find out following installation of the new door, the patio door is actually almond! It's not a terribly different shade so not a huge deal, but I'd advise others to verify the colors. One would think the sales reps would actually be familiar with their company's door colors.
After installation was complete, and as the workers were preparing to drive away, I noticed a hole above the inside frame of the door. They had apparently forgotten to caulk along the upper edge of the door frame. I was able to catch them before they left, and they came in and did the caulking along the upper frame. However, after they had left I found another smaller area on the right side of the inside door frame that was not caulked well. I actually caulked this myself.
We had a metal security door on the outside of the new Pella door, which they rehung more securely for me, however I later found that the security door knob does not now latch when the door is shut--so the knob deadbolt had to be fixed by a locksmith.
I was very happy with the sliding glass door we had installed about 5 yrs ago. This new entry door is beautiful, but I was disappointed with the installation snafus and the lack of door color congruency. Also disappointing is the fact that their door colors are not always well matched to their frame colors. The inside of our new door is "poplar white" but the frame is "linen white" which is a little incongruent also.
After installation was complete, and as the workers were preparing to drive away, I noticed a hole above the inside frame of the door. They had apparently forgotten to caulk along the upper edge of the door frame. I was able to catch them before they left, and they came in and did the caulking along the upper frame. However, after they had left I found another smaller area on the right side of the inside door frame that was not caulked well. I actually caulked this myself.
We had a metal security door on the outside of the new Pella door, which they rehung more securely for me, however I later found that the security door knob does not now latch when the door is shut--so the knob deadbolt had to be fixed by a locksmith.
I was very happy with the sliding glass door we had installed about 5 yrs ago. This new entry door is beautiful, but I was disappointed with the installation snafus and the lack of door color congruency. Also disappointing is the fact that their door colors are not always well matched to their frame colors. The inside of our new door is "poplar white" but the frame is "linen white" which is a little incongruent also.
Response from Pella Windows and Doors
"Thank you for letting us know about your experience. We are committed to continuous improvement and truly appreciate your feedback. Best regards, Pella Community Team"
Steven L.
Feb 2015
unknown
Response from Pella Windows and Doors
"Thank you for letting us know about your experience. We are committed to continuous improvement and truly appreciate your feedback. We have received your review and have sent it to our corporate customer service team. They will reach out to you to discuss your experience as soon as possible. Regards, Pella Community Team"
Paul C.
Jan 2015
unknown
Response from Pella Windows and Doors
"Thank you for letting us know about your recent experience. We are committed to continuous improvement and truly appreciate your feedback. We have received your review and have sent it to our customer service team. They will reach out to you to discuss your experience as soon as possible. Regards, Pella Community Team"
Janine P.
Oct 2014
unknown
Response from Pella Windows and Doors
"Thank you for sharing your experience with us! We're happy to hear you had an exceptional experience with our team. Thank you again for continuing to choose Pella products. Best, Pella Community Team"
Marvin M.
Oct 2014
unknown
Response from Pella Windows and Doors
"Thank you for sharing your experience with us! We're happy to hear you had an exceptional experience with our team. Thank you again for choosing Pella products! Best, Pella Community Team"
Violet S.
Oct 2014
unknown
Response from Pella Windows and Doors
"Thank you for taking the time to write about your experience. We appreciate your feedback. Kind regards, Pella Community Team"
Douglas M.
Oct 2014
unknown
Response from Pella Windows and Doors
"Thank you for sharing your experience with us! We're happy to hear you had an exceptional experience with our team. Thank you again for choosing Pella products! Best, Pella Community Team"
Debra V.
Oct 2014
unknown
Response from Pella Windows and Doors
"Thank you for sharing your experience with us! We're happy to hear you had an exceptional experience with our team. Thank you again for choosing energy efficient Pella products! Best, Pella Community Team"
Lynn P.
Oct 2014
unknown
Response from Pella Windows and Doors
"Thank you for sharing your positive experience with us. We’re passionate about our products and the service we deliver. We appreciate your feedback and thank you for choosing to create a better view with our products! Kind regards, Pella Community Team"
Sharon S.
Sep 2014
It turned out fine. Pella does the best work in the country on windows. I would recommend them. My experience was fine. They're more expensive but they have a better product.
Response from Pella Windows and Doors
"Thank you for sharing your experience with us! We're happy to hear you had an exceptional experience with our team. Thank you again for choosing Pella products! Best, Pella Community Team"
Frank W.
Sep 2014
I have been very happy with them. The only point of contact we had was with the salesman who was outstanding. He made some really good suggestions to us and changed some ideas that we had. We ended up with better than what we had wanted to get so that was substantial. The installers were very clean, very efficient and very neat. They did a great job. They were always there when they said they would be. I am using them again and I would use them again.
Response from Pella Windows and Doors
"Thank you for sharing your positive experience with us! We're pleased to hear your experience exceeded your expectations. We work hard to ensure you find the right products for your home. We'd love to see any before and after photos! Kind regards, Pella Community Team"
Paul C.
Sep 2014
They delivered what they said they would. They came and did the work as scheduled and did it very promptly. There was a minor problem that developed couple of weeks after and they came and fixed that.
Response from Pella Windows and Doors
"Thank you for sharing your experience with us! We're happy to hear you had an exceptional experience with our team. Thank you again for choosing Pella products! Best, Pella Community Team"
Roger M.
Sep 2014
It was wonderful. The quality of the product is great. The gentleman that did the install was first class. They were efficient and on time. They really knew what they were doing and it was great.
Response from Pella Windows and Doors
"Thank you for sharing your positive experience with us. We’re passionate about our products and the service we deliver. We appreciate your feedback and thank you for choosing to create a better view with our products! Kind regards, Pella Community Team"
Rebecca S.
Sep 2014
It was a real good experience. The salesman was real good and explained it real well. The two guys that came and put it in we were very impressed by them. They left no mess and made a quick job of it. They worked real well together. We did not even have them around half the day and they had all the windows in. The work has held up real good. I had to touch up the grout around one front window, but that was the only one I found so far. It was the best price out of the two companies that we wanted to go with. First of all we picked two companies that we were sold on that had good recommendations. Their price was the better price and we felt the price was fair.
Response from Pella Windows and Doors
"Thank you for sharing your positive experience with us. We’re passionate about our products and the service we deliver. We appreciate your feedback and thank you for choosing to create a better view with our products! Kind regards, Pella Community Team"
Jeannie H.
Nov 2013
The door system has had only normal wear, but in less than two years was badly weathered and discolored. We had been told that the entry system (door and side panels) would need no attention for two years. We contacted the Pella dealer from whom we purchased the door system (in Mesa at the time of purchase, since relocated) and were told that they could do nothing and that we needed to hire someone to fix the door system. They couldn't or wouldn't recommend a person or company to do this. We later contacted Pella Customer Service via e-mail and again received no assistance whatsoever. We are very disappointed in the Pella product, and equally as disappointed in the complete lack of customer service provided. We plan to replace our patio doors in the Spring, but will not be purchasing Pella products again.
Response from Pella Windows and Doors
"We have received your review and have forwarded it along to our Corporate Customer Service department. If you have further questions, please call, 866-884-0729. Thank you for your feedback. Best regards, Wendy, Pella Community Manager"
Barbara B.
Sep 2013
Very badly all the way around with the installers. We had to pay to have contractors to come in to repair damage to our travertine floors, re-do paint, re-do all window sealants as they used the wrong product, drywall repair at the total out of pocket cost to us of $1340.00. We wrote a letter to the Pella Headquarters and local dealer who did the installation without response.
Before and after photos were taken to show proof of the shoddy installation.
Before and after photos were taken to show proof of the shoddy installation.
Response from Pella Windows and Doors
"We have received your review and have forwarded it along to our Corporate Customer Service department. If you have further questions, please call, 866-884-0729. Thank you for your feedback. Best regards, Wendy, Pella Community Manager"
Susan K.
Aug 2013
The sales rep was perceptively honest. The installers were very pleasant and professional. This outfit just feels like you're dealing with friends and really was a pleasant experience. We had shopped several replacement window firms and were impressed by the sales reps, but to be honest, we wanted a higher quality window, so we went with Pella, which was middle of the road pricing.
Susan K.
Jul 2013
These folks are total pros. Courteous, prompt, honest, and did exactly what they said they'd do. They were on time, cleaned up after themselves, and were friendly. Great team!
Response from Pella Windows and Doors
"We are happy to hear about your positive experience with Pella. Your positive feedback inspires us! We encourage you to share your before and after photos. Thank you! Kind regards, Wendy, Pella Community Manager"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Pella Windows and Doors is currently rated 4.5 overall out of 5.
Yes, Pella Windows and Doors offers free project estimates.
No, Pella Windows and Doors does not offer eco-friendly accreditations.
No, Pella Windows and Doors does not offer a senior discount.
No, Pella Windows and Doors does not offer emergency services.
No, Pella Windows and Doors does not offer warranties.