The Lock Lady
About us
Woman-owned Phoenix Valley locksmith. The Lock Lady services buildings and homes. Installations. Rekey. Emergencies. Hi-security lock options, access control, deadbolts and door work. The owner is a locksmith and has a commercial door professionals on her team. Servicing business and residential communities Phoenix valley-Wide. Same Day Appointments available. Please visit our website for more info.
Business highlights
Emergency services offered
20 years of experience
Services we offer
Emergency home, business or auto, door repair & enhancement., high security options, install electronic access control for businesses, keyless locks, keypad locks, lock installations, mailbox locks, pool gates, re-key homes and businesses, restricted keys
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.033 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 97% | ||
| 3% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-25 of 33 reviews
Angela T.
Apr 2025
The Lock Lady was very professional and knowledgeable. She fixed my lock situation immediately. Her pricing was very reasonable. I would recommend her.
Victoria L.
Feb 2019
Laura was very nice, professional and honest to me on the phone about the service that I needed for my lock. I will definitely use her services for my lock repair or replacement needs.
Response from The Lock Lady
"Thank you for the kind review!"
Marilyn M.
Dec 2018
Laura is a true professional. She returned my call promptly, showed up on time, and replaced the locks quickly and efficiently. She also took the time to educate me on how dead bolts operate correctly, cleaned up the debris she created, and hauled off the old hardware for me. She has us as customers for life!
Response from The Lock Lady
"The Lock Lady truly loves her work and enjoys helping keep people safe and fixing challenging door and lock problems. Thank you so much for your kind review!"
June H.
May 2017
It was easy. All I had to do was make the phone call and Laura took care of the rest. She was at my home promptly and on time. She got right to work and had my home safe again fast. Laura is a professional and ethical. She is knowledgeable and can open or fix any lock. I'll hire her again the next time I need a locksmith.
Response from The Lock Lady
"Thank you for the kind review and allowing me to service your beautiful home."
Victoria F.
Sep 2016
Linda was terrific and I will use her again. She called to confirm the appointment, was timely, and installed the new security lock without the door having to be re-painted. The cost of the change of lock included special security keys that are not able to be duplicated. Additionally, she fixed the doorknobs so that one would not inadvertently lock the doorknob and lock themselves out of the condo. A great recommendation! I highly recommend using Laura. Thanks Laura for a job well done!
Response from The Lock Lady
"Thank you so much for your review, [Member Name Removed]! You purchased the best possible solution for your needs. NO ONE can make a key for your property without your knowledge. Having Key Control is like added insurance for your property. So happy I could help. I love my job and I love installing quality locks!"
Karin E.
Mar 2016
Laura was on time, in fact she was early; but called to verify it was okay. She knows her business and my old doors are working perfect now. She charges a service call fee so I would recommend saving up your door problems and having them all fixed in one call.
Response from The Lock Lady
"At any time you hire The Lock Lady, know that you will receive quality work at a fair price. Once my client's see my work on one door, they often hire me to fix other doors as well. I'm a little confused as to the "C" I received on pricing, when all charges were discussed on the phone prior to setting the appointment and did not change when I was on site. Thank you kindly for your review."
Nicholas S.
Jan 2016
We got The Lock Lady's' name from Angie's List. Laura was very responsive and friendly. She called 30 minutes before her arrival. She arrived on time. She made various recommendations. She was fast, no-nonsense and did exactly what we agreed on. Perfect job! There's a possibility that we might buy a new house. If that happens, we'll be calling her to change the locks.
Barbara T.
Sep 2015
unknown
Judy Y.
Jul 2015
Laura was professional from my initial contact with her to the end of the job she performed. I had moved into a very large house with many doors and many lock issues. Laura cares about her clients and each job she completes. Her attention to detail
Response from The Lock Lady
"Thanks so much for the kind review. It was my honor and pleasure to install the absolute BEST mechanical security for your home. Having excellent quality mechanical locks on your home is the first line of defense for any property."
RAMON A.
Jun 2015
Laura is very nice and she was on time. She showed up in her cool truck and was very professional and very practically oriented for a fairly straightforward task. She had some additional concerns and advice for safety which I appreciated. I strongly recommend her. She seems to be very honest and customer oriented. Price seemed to be fair given that she had to drive over there for the service call on fairly short notice.
Luanne P.
May 2015
unknown
Jed A.
Feb 2015
Laura, the Lock Lady, worked steadily for five hours, always showing me the various stages of each
door and checking to see if I approved. Any changes in the initial assessment were thoroughly discussed.
She helped me understand how various locks work and why, and what might be best for my situation. Her
understanding of criminal thinking and techniques was especially impressive. Much of what she installed
was also what she installed in her own house.
She is remarkably personable and very enjoyable to be around!
Joan J.
Nov 2014
Lock Lady was quick and efficient.
.Margie B.
Sep 2014
I called her number and left a message; she returned my call promptly and we scheduled an appointment for the next day. She called about 20 minutes prior to the scheduled appointment to confirm that she was on the way. I really appreciated that. She asked me to walk her through the house and tell her what I wanted her to do then confirmed that she could perform all of the tasks in less than an hour. She suggested that I replace the broken knob/lock set on my security door, presenting the advantages and benefits of doing that. She informed me that the set would have to be ordered and would take about 2 weeks to arrive. She called me two weeks later, setting an appointment to install the replacement lock set; which she did a couple days later with the same prompt, punctual & professional service as before. We had purchased our security door from First Impressions a few years ago and we could never get anyone from that company to help us fix the door knob. We were so happy that the Lock Lady took care of it for us.
Response from The Lock Lady
"For metal security door failures, the lock set that my company uses for replacement is the best high-quality unit in the lock industry. They are expensive and special ordered with beautiful finishes made directly from the manufacture. Once we install the unit, you should not experience failure issues like a sagging lever or lock freeze and the unit has the best warranty in the lock industry. Also, when we install, we fix door issues that cause locks to break in the first place. Thanks so much for your review!"
Pam S.
Aug 2014
We purchased a home in Mesa and Laura changed the locks on all the doors and provided new keys. I was not able to be present when she was performing the services. She arrived on time and called me to discuss what the best method would be to change our locks. She kept me informed of all the changes that she was doing and kept me up to date on the costs involved. Laura is very professional and knowledgeable. I would definitely call her again when we need to have lock services performed.
Nancy S.
May 2014
This was Laura's (the lock lady) second time to come to our home. Both times very prompt, thorough, competent and a delight to meet. Maybe a little more expensive than some, but a true professional and I believe her work was excellent and well worth the money. I will definitely use her services again.
Response from The Lock Lady
"Thank you for the review and for the several different jobs you hired me to complete on your beautiful home. The Lock Lady only installs quality locks and parts and uses only the best tools for the door and locksmith industry. Quality service and parts to get the job completed the proper way, the first time has been my mission for over a decade now."
Laura Y.
Apr 2014
Laura did a fantastic job and I would recommend her to all and use again and again for my future needs, she is professional, knowledgeable and does a superior job.
Peggy D.
Feb 2014
Laura cares about making sure tenants are safe, secure and happy with her work. She communicates well, is punctual and professional.
Denise A.
Jan 2014
Laura was AWESOME! She was able to come the next day; arrived on time; explained everything; worked quickly and efficiently, and was a pleasure to deal with. She re-keyed all locks and ensured all fully engaged; explained why she needed to do each one, and was friendly and pleasant the whole time. She took her time but also worked efficiently. All in all, I was very pleased and would recommend her to anybody. Great job!
Jeanne D.
Jan 2014
Since I moved in July, I have had a lot of work done on my new home. Roof, floors, paint, plumbing, and new locks. Laura was the absolute best person of all those who worked on my house. She made the others look like amateurs. She was on time, friendly, informative, knowledgeable, helpful, and NOT pushy. I can't laud her enough: it was so refreshing. I have recommended her to every friend and acquaintance who needed new locks. Laura reminds me of how great it is to have a reliable, capable person help one. So, she's not just a great locksmith; she's a great professional from any category!
Allen R.
Nov 2013
Laura arrived within an hour of my call. There were two doors on the front of the house, both with deadbolt and regular key locks. The house had been empty for some time so the locks were corroded. Laura spent well over an hour picking both locks on the house door and the security screen door. Her perseverance was amazing. Will definitely call her again.
Response from The Lock Lady
"The locksmith is nothing without his or her tools. This particular lockout, was extreme. They happen and my code machine went down on site, so I had to go back to picking. Main thing is I DID NOT DRILL THE LOCKS because it was not necessary, so that my clients can keep their hardware and be better off! Thank you for the review and I'm glad we had the time to open those doors! P.S. I ordered a new code machine on Friday!"
Lisa P.
Nov 2013
It was an excellent & professional experience beyond my expectations. I will definitely call The Lock Lady if in need of a locksmith in the future, in addition to recommending her to family & friends. Her prices are very competitive. I called 3 other companies & the verbal estimates were very close.
Response from The Lock Lady
"Locks and the tools of the trade can be expensive and I strive very hard to make sure Lock Lady pricing is competitive and the best we can do for our clients. Rest assured our quotes are always accurate. Thanks so much for the review!"
Sheila S.
Sep 2013
Laura arrived on time and was very professional in her interactions with me. She is very knowledgable on the workings of door locks, made recommendations which would provide greater safety/security to my home and did so without applying any pressure. She reviewed all options with me and she spent a reasonable amount of time changing locks and replacing knobs where needed and provided additional keys.
During her visit, Laura made various observations regarding security of the house and garage areas. She left all areas clean and neat. I would definitely use The Locklady again and refer her to family and friends.
During her visit, Laura made various observations regarding security of the house and garage areas. She left all areas clean and neat. I would definitely use The Locklady again and refer her to family and friends.
Robert L.
Sep 2013
Great work and innovative ideas. Laura is top notch and a delight to work with. My highest rating.
Duane D.
Aug 2013
I did not have the original keys and Laura was able to pick the locks and re-key them for me. I had a good phone conversation including a price quote before the job was performed. The following day Laura did the job in a timely fashion and the price was exactly as quoted.
Response from The Lock Lady
"Thanks for the review, (removed member name)."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
The Lock Lady is currently rated 5.0 overall out of 5.
The Lock Lady accepts the following forms of payment: CreditCard
Yes, The Lock Lady offers free project estimates.
No, The Lock Lady does not offer eco-friendly accreditations.
No, The Lock Lady does not offer a senior discount.
Yes, The Lock Lady offers emergency services.
No, The Lock Lady does not offer warranties.