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"DreamStyle Remodeling Does not Honor Their Lifetime Warranty Representation On January 20, 2025 we started to call DreamStyle’s customer service to request help repairing the shower we purchased in 2019 that came with a “lifetime warranty”. During a shower some of the parts from the shower fell into the shower floor. This is something we did not know how to put back together. When my husband called the customer service number, he was quickly transferred to another phone number. It always rolled over to voice mail. Over the course of a week, he left 3 messages. The following Monday he again called the customer service number in both Phoenix and Albuquerque and requested to talk to a supervisor regarding not receiving call backs from messages. A supervisor was not available at either site, but he was assured by both that he would receive a call back that day. Three days later and we have not received a call back from anyone. We have now reached the conclusion that we are being intentionally ghosted and there is no intention of honoring the warranty. If you are looking at a shower remodel do not use DreamStyle if you want a company that honors their warranty."

"The short version of my opinion on this company can be summed up in a single word. Sloppy. So many aspects of the remodeling job were done in a sloppy manner that I cannot recommend them to anyone. Here are a few of the items that come to mind. The deposit on the job was charged twice and wasn’t refunded until I called and complained. Next, we waited eight weeks for the material to be sent with no updates on the order then suddenly we were only given one days’ notice that the workers were ready to start the job. When the workers did arrive, they rushed through the job and as a consequence, put gouges in the bathroom drywall, they didn’t install the faucet hardware correctly, and the doors were not installed correctly as one just stopped rolling on its track the next day. Also, we had to argue with them about the features of the unit including shelving, grab bar, and height of the enclosure to the point where we had to show them the contract. They were so far on the installation that they ended up not even being able to install the grab bar. The shelves were installed, but only glued in place. It is amazing that they didn’t review the contract before beginning the job. When I complained to the owner about this, he told me that I should have waited and not done the project in August when it was 110 degrees and that I should have waited for the “fake COVID-19 issue” to go away. The last comment was because we insisted that anyone who was working in the house wear a mask. Again, we waited eight weeks for the replacement to the original door and the owner was irritated that I called to ask about the status of the door. Just as before, we were only given one days’ notice before the door was replaced. When the worker came by to replace the door he didn’t install it correctly again. It stopped rolling on its track the next day. After repeated requests and statements from the owners stating that it would be fixed, no one has come out to fix their sloppy workmanship. Bottom line, I wish I would have never dealt with this company as there are so many other reputable remodeling companies out there. Perform your due diligence before contracting with someone so you won’t have the same experience."