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"EV Clients Beware – Is the minimal savings worth it in the long haul? I want to share my experience with Legacy EV so other EV owners can avoid the stress, wasted time, and financial headache I’ve endured. What looked like a promising purchase has turned into weeks of frustration, misleading promises, and an outright refusal to take responsibility. The Product Failure I purchased a Tesla Universal Wall Connector from Legacy EV. Almost immediately, the unit began failing intermittently — sometimes charging, sometimes not, with error codes like a blinking blue light appearing randomly. Despite having a licensed, bonded, and insured electrician (the same one who installed it) return multiple times to confirm the installation was correct, the issues continued. This was clearly not an installation problem. The Runaround Legacy EV claimed that help would be “readily available” and that a full refund would be honored if the product was defective. Instead, I’ve been met with endless voicemail prompts, unreturned calls, and English-speaking representatives who are nearly impossible to reach. When I finally did get through, I was told to contact Tesla, who then redirected me to GMC, who — unsurprisingly — refused to help since it’s not a GMC product. Misleading Sales Practices When I asked directly who owned the company, President and Cofounder Mavrick Knoles didn’t disclose his own role — only for me to later find out the truth. This lack of transparency, combined with false assurances about refund and support policies, raises serious ethical concerns. The “Options” They Offered Were Insulting • File a warranty claim with Tesla • Return it with a restocking fee (despite being told a full refund would be honored if defective or was not working properly with a non Telsa EV) • Buy another unit from them (why would I when the first one was a disaster?) The Reality Legacy EV’s business model seems to hinge on dodging responsibility and making customers jump through hoops until they give up. I have detailed documentation, photographs, and time logs of every interaction, and I am now pursuing complaints with the BBB, the Arizona Attorney General’s Office, local news outlets, and preparing for legal action to recover my costs and damages. If you value honesty, timely customer service, and getting what you paid for, do NOT trust Legacy EV. The small initial savings are absolutely not worth the nightmare that may follow. #LegacyEV #EVCharging #ConsumerWarning #BadBusiness #EVOwnersBeware #TeslaChargerFail"

"Gabe was AMAZING! Very knowledgeable and professional. I appreciated the integrity as I was previously told I needed a lot of work done and he explained why it would be redundant."

"John Ovalles did a great job troubleshooting and fixing the electrical issue. Much appreciated"

"It all went very well but was very expensive."

"I waited 4 weeks for them to come down for a Generator install estimate. 8/21/23 and they were a no show...no call, no nothing. Horrible customer service. I wouldn't hire them to change a light bulb. And NO MR. ELECTRIC.....my appointment was scheduled for the MORNING and I kept the email that says that. If you'd like to see it.....send me your email and I'll forward it to you. There was NO confusion on my part. It was YOUR company that dropped the ball. Time for you to OWN IT and don't blame the customer who waited 4 weeks to only get stood up. Here's the email YOU guys sent me.....Read it. It says IN THE MORNING. Hi Brian, Thank you for scheduling an appointment with Mr. Electric, a Neighborly company. Your appointment is scheduled for Monday, 8/21/2023, in the morning. If you need to change your appointment, please contact us at 480-503-1339. For more information and to prepare for your service, please Click Here. To track the status of your appointment, please Click Here. Thank you for choosing us to service your home!"

"They came out and fixed our problem quickly, they charged me 1850.00 to change 6 fuses .i was out of town so I couldn’t do it myself. These fuses cost roughly 30.00 each, I believe they took advantage of our desperate situation.they did the same for the rest of the mall also , someone stole our electric disconnects so I called on behalf of the mall , they charged everyone else roughly 4800.00 to add the stolen fuses . This is not a company that is part of the community, terrible business practices with the gouging.. there was also spares in the bottom of the box and they took them and charged the others for new ones"

"Very quickly determined the problem and repaired on same day. Two different occasions, two different problems."

"Clean, on time, made sure that everything was in the right way."

"Front the front desk (brooke) to Ryan our electrician for life ,these folks are great I had major electrical work done at our home . Front the time Ryan got here he had everything planned with absolutely no disruption to our daily normal day to.day activity. I would recommend Retro electrical to anyone with any hesitation or reservation . Finally a pleasure to work with."