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"The short version of my opinion on this company can be summed up in a single word. Sloppy. So many aspects of the remodeling job were done in a sloppy manner that I cannot recommend them to anyone. Here are a few of the items that come to mind. The deposit on the job was charged twice and wasn’t refunded until I called and complained. Next, we waited eight weeks for the material to be sent with no updates on the order then suddenly we were only given one days’ notice that the workers were ready to start the job. When the workers did arrive, they rushed through the job and as a consequence, put gouges in the bathroom drywall, they didn’t install the faucet hardware correctly, and the doors were not installed correctly as one just stopped rolling on its track the next day. Also, we had to argue with them about the features of the unit including shelving, grab bar, and height of the enclosure to the point where we had to show them the contract. They were so far on the installation that they ended up not even being able to install the grab bar. The shelves were installed, but only glued in place. It is amazing that they didn’t review the contract before beginning the job. When I complained to the owner about this, he told me that I should have waited and not done the project in August when it was 110 degrees and that I should have waited for the “fake COVID-19 issue” to go away. The last comment was because we insisted that anyone who was working in the house wear a mask. Again, we waited eight weeks for the replacement to the original door and the owner was irritated that I called to ask about the status of the door. Just as before, we were only given one days’ notice before the door was replaced. When the worker came by to replace the door he didn’t install it correctly again. It stopped rolling on its track the next day. After repeated requests and statements from the owners stating that it would be fixed, no one has come out to fix their sloppy workmanship. Bottom line, I wish I would have never dealt with this company as there are so many other reputable remodeling companies out there. Perform your due diligence before contracting with someone so you won’t have the same experience."

"Think of Mr. Fix-It personnel as jacks of all trades and possible masters of some. Recommend you check on/ask about the background of the person set to estimate your job and on the experience of the personnel that will be sent to do your job. You also need to be there when they start a job to ensure the personnel know what needs to be done, and at least when they supposedly complete it to ensure the job was properly completed. I had multiple jobs done and I discovered the estimator for all of the jobs was a painter. He provided knowledgeable answers to my paint related job but could not do that for the other types of jobs (e.g., stuccoing over wood, new flat roof covering, facia replacement). The estimates were not as detailed as they should have been, and I wonder how the estimator came up with the cost for the job. When the personnel doing the job arrived, I had to explain what to do due to the lack of detail – the estimator was not there, so no oversight continuity. In one case, a stuccoing job, the person sent to do the job said it could not be done the way I wanted, so we had to negotiate what he would do. There was no mention of adjusting the amount I paid at any time even though the actual work done was easier. As for the personnel sent to do the various jobs, I discovered most of them had no or limited experience doing the type of job they were sent to complete – in fairness, the painting related personnel were professional. In the case of my flat roof, part of it had to be subsequently redone properly by a qualified roofing contractor once I discovered water had seeped under the new roofing material applied. I learned the Mr. Fix-it personnel that did the roofing job had worked elsewhere for a year or two with no or little formal training. Would you want personnel that did not know what they were doing try to fix a job they did wrong? I asked for a partial reimbursement for the roofing job and the Mr. Fix-It owner did not agree to this compromise. Other examples of personnel issues showing a lack of experience and/or training involve improperly hanging ornamental shutters and not properly completing and cleaning up after a facia replacement job. In both cases I had to point out the issues, as no one in Mr. Fit-It management checked their personnel’s work. Someone did come out and address the issues I raised, but why should this have been done in the first case? Again, I recommend you think of Mr. Fix-It personnel as jacks of all trades and possible masters of some, then take all the precautions I suggested."

"They did a great job"