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"Professional- on time and competitive price"

"**Unprofessional and Unreliable Service – Avoid Rooter Ranger** We had an extremely disappointing experience with Rooter Ranger. From start to finish, the job was plagued by poor communication, unprofessional behavior, and a lack of accountability. We feel misled, overcharged, and left with incomplete and subpar work. **Key Issues:** 1. **Invoice Inaccuracies** - The initial invoice labeled as an estimate was never updated to reflect the actual scope of work. We were charged for tasks, like concrete removal, that weren’t even performed. - Despite the work remaining unfinished, Rooter Ranger pushed to collect payment prematurely, making us question their commitment to completing the job. 2. **False Promises** - The company assured us they’d assist with the insurance process and provide a non-invasive solution for pipe repairs. Both claims turned out to be false. We had to seek external help for insurance, and despite promises, they wanted to damage our kitchen floor and we had to come up with a solution that came with additional cost unaccounted for. 3. **Dishwasher Oversight** - A critical error involving the dishwasher line was ignored until we identified it. This required additional, costly fixes that Rooter Ranger failed to cover or manage professionally. 4. **Workmanship Issues** - Structural mistakes, uneven concrete, and poorly installed plumbing were common throughout the job. For instance, toilets were installed improperly, and the master bathroom plumbing still leaks. 5. **Permit and Inspection Failures** - The permit process was mismanaged, leading to failed inspections. Rooter Ranger failed to communicate inspection results and left us to manage issues with city inspectors. At this point I still don't know if we passed inspection 6. **Unprofessional Conduct** - The revolving door of inexperienced workers made it feel like we were relying on unqualified friends rather than professionals. - We have called leaders, supervisors and directors about issues and everyone we have talked with has since dropped the ball and communicated property or taken any sense of accountability. In summary, our experience with Rooter Ranger was unacceptable. Their poor communication, unprofessionalism, and lack of quality control left us frustrated and forced to handle their oversights ourselves. We still have leaks, we feel we have been ripped off and still no idea we have passed city inspection. We would not recommend this company to anyone seeking reliable or professional plumbing services."

"They replied quickly. Arrived within an hour and was there for about an hour. They cleared the drain and replaced a part."

"Great! Easy it was easy to make and get a prompt appointment. They arrived on time, were very professional in describing the work that needed to be done, how long it would take and the price. The work was performed with care while being very efficient. The quality of the services provided was excellent. I recommend this business without reservation."