Delta Air Conditioning LLC

My heater decided to die during the coldest week of the year. Delta Air was able to have a Tech out within a day. Aaron was prompt and spent time evaluating the unit and tried a few fixes. Unfortunately the unit was old and I ended up replacing the entire unit. I didn't want to risk the A/C unit failing in the middle of summer. Caleb and Juan performed the installation the next day and I had heat by noon. The installation was done professionally.

We were highly impressed with the staff and the manner in which they completed their tasks. Each person on the job took the time to introduce themselves and shake our hands. They were professional, and they took the time to explain things as well as the time to clean up after themselves. I'd highly recommend them!

Their service is very good.  We just had some bad experiences with them on the installation and everything.  We ended up with a very good installation, but they just didn't follow up on anything.  We were always calling them, trying to get things finalized and done, and they just really irritated me.  They did a good job of installation, but a very bad job of customer service.  They've been very good this year.  In fact, twice we've had one of the new units they installed ceased working in this Arizona heat of 110 degrees, and I called them and they were out within like two hours and repaired it, so it was excellent response.  I called them like at 9:00 in the morning because the unit had stopped working and they were here by 11:00 and had it resolved.  About five weeks ago it was the same way.  I called them and they were out within like three hours and had everything working within an hour or two.  There was no cost, because I'm under a service policy.

They did a good job on the installation of the units, but almost two months later and I still don't have the required paperwork to send in for my $1,600.00 SRP rebate. They keep promising that they will get them to me but still another missed appointment today. I would never recommend this company to anyone.

The first time I used the gas furnace, it made bad sounds. I called them out in the spring after going all winter without heat.

He got it started back up, and was about to do step 2 of a 22-point check. He said, ?This system is arcing and there?s a great danger of this catching your house on fire.? He said they would pay for me to stay in a hotel to get it fixed. I was recovering from an accident, so I couldn?t, but that told me a lot about the company. I had gotten a few other estimates, and Delta gave me a basic quote. It was still expensive, though, and I told him I?d gotten other quotes. He said he?d beat that, and he did. It was wonderful of them.

He replaced the unit with a pump and removed the gas furnace, cleaned the ducts, and did several other things. I was so grateful to them for helping me. I would highly recommend them.

They said they wouldn’t put the kind of motor in it that was having issues, and they went ahead and put it in anyway. 6 months later, under our agreement, they came to inspect the air conditioner and heater. They told us we needed several things, including our ducts being cleaned. They wanted to charge us a sizeable amount of money to do that. We contacted someone else and they said we wouldn’t need our ducts cleaned. At that point, I decided I wanted to get out of our agreement.

The initial contact was wonderful and, after the two company reps examined the unit they replaced, I felt VERY comfortable and happy to do business with them.  They had been highly recommended by a co-worker, as well, so I thought I was in good hands.  The installation was set and, at the same time, on the same day, we scheduled duct cleaning, installation of a new thermostat, and a permanent air filter.
The ONLY thing that was done on time was the installation of the unit, itself.  I called my representative about the remaining items, and he told me he'd check on it and get right back to me.  He never did...EVER.  After waiting a reasonable amount of time for him to respond (2 days), I started making calls.  Everyone with whom I spoke told me it was someone else's fault, but arrangements were made to complete the work on a Saturday.  I was given a 3-hour time frame for the duct cleaner to arrive and, while I was waiting for him for the 3 hours, the appointment time came and went.  45 minutes AFTER the expiration of the time window, he showed up.  He told me that a company truck had broken down, and was profusely apologetic for the delay.  I understand when things happen.  What I do NOT understand is why no one called me to tell me about the delay.  Therefore, I spent an entire day just waiting for them.  And, although I was told the thermostat would be installed the same day, no one ever showed up to do that.  And I did not receive my permanent filter.
I made more phone calls and, although I wanted to remain calm, cool, and collected, it became very difficult as I told them I've NEVER had to work so hard to get work done after spending this amount of money.  Again, everyone was very apologetic, and they got someone here to install the thermostat the next week...but still no permanent filter.  I called...again.  This time I was told that the filter comes by mail, and to expect it in 7-10 days. (Why no one told me this at the beginning is beyond me.)  When it arrived, it was faulty...the manufacturing work was incomplete---not the company's fault, but another strike against them nonetheless.  I called...again. A new filter was ordered, and I reminded the person with whom I spoke that I had been promised a free labor contract to make up for all the problems with my installation. 
From start to finish this work took 4 weeks, with me fighting to get everything done every step of the way.  It's now been two months since this process started, and I've never heard another word from anyone about the labor contract I was promised.  I couldn't possibly be any more disappointed with this company, and I would NEVER recommend them.  After the contract was signed, everything went south...and still hasn't been resolved.