Get matched with top carpet installation pros in Big Lake, AK

"Dave went above and beyond on our door installation, even coming up with some creative fixes for alignment problems that the door supplier created (SBS). He's very detail oriented, knowledgeable, and really wants you to be happy with his work. We plan to work with him again for other home projects!"

"I went to Giant Don’s in March 2022. When I was connected with a salesperson, I was very specific that I wanted LVP. The salesperson took me to the LVP area. I found several pieces that I liked and took the samples home. I selected the one that I like best. I went back to the store and showed the salesperson what I selected. At mo time did then salesperson state that the flooring was not LVP. The salesperson did indicate that that particular vinyl required different installation. This was my first time selecting flooring. I ordered the flooring on March 26, 2022. One month later I was informed that they did not have enough of this flooring in stock and it would have to be manufactured and it would be 6-8 weeks for delivery. I finally received the flooring in late May. When my installer saw the flooring he informed me that the flooring was not LVP and the method for install would be totally different than LVP. He stated that it was flooring for more industrial use, like a hospital. He also stated it would be a longer install process than LVP, which would increase the price significantly. I contacted Giant Don’s. They came and picked it up. When I purchased the flooring, my daughter was with me (thankfully). There was a problem with my new payment card (Apple Card). My daughter had me put it on her card (REI bennies!!!). I then got home and transferred the funds to my daughter’s account. Now I am trying to get a refund. Because the charges were put on my daughter’s account she contacted Giant Don’s and she wanted them to just give the refund to me since I paid my daughter in full. The salesperson took the credit receipt showing 1 refund for Alterna in the amount of $10,780.45, please issue check. When the salesperson took the credit receipt for approval she was told that could not happen. I spoke with some higher up person and he said they could not give the funds to me and the he said, I could not be given a full refund, and it could not be given to me, even though they have all of the flooring and will be selling it at some point. I told him that I could give him proof that I paid my daughter. He stated it made no difference. Giant Don’s stated that they had to send the check to my daughter. Giant Don’s management said they were going to call me last Wednesday, June 22, to date, no call. Today I was looking at Giant Don’s web site and something caught my eye. They give a 5% senior discount! Not to me and I am 74 years old. Giant Don’s did not do the installation."