SUPER FLOORS OF ALASKA

Great, excellent work. Floors looks amazing.

Terrible. Materials were available Nov 2. Verbal promises were made that work would be done by Thanksgiving. The only work done by then was to put my washer, dryer and sink/cabinet in my adjoining dining room! Call to contractor week b4 Thanksgiving was never returned. Subcontractor didn't finish job until almost Christmas even though moreverbal reassirances were given. Business asked for remaining payment b4 work was completed and they didn't know that the work wasn't done.

unknown

It went really well. The selection process was painless and actually ended up being fun! Once we picked product we didn't have to wait too long for the install, we just had to wait a week for the products to show up and our house and acclimate. Once they started install everything went well and although there was a lot more dust than expected the crew cleaned up during and at the end of the project. Love the new floors and the fireplace makes a huge difference!!

They were polite in the initial selection meetings but the work was performed erratically and sloppily and trying to get these guys to show even when they made appointments were failures each and every time. They would show up weeks after expected and slip out after an hour until one day they just never came back.
One excuse we were given was that they were too busy building other houses and had spent too much money on our house (wasn't on the insulation, plumbing or laborers, I can assure you). I asked whose money were they spending because our little 1800 square foot ranch which was only going to cost 340000 had squeezed us for over 400000. Don't even get started on the plumbing, insulation and how they built the house over 100 feet downhill from where we planned with them on the first property walk.

I had recently purchased an older home that needed carpet. It wasn't in my budget to order carpet for the entire house at once, so I thought I would just do the main living area first. I googled carpet in Anchorage, Ak and Super Floors was one of the ones at the top. I went ahead and looked over their website, they seemed legit so I stopped in one night on my way home from work. They stock a carpet there in multiple shades of beige and in three grades - good, better, best. The only difference really was how thick./plush they were. I was able to do BOTH floors of my house with installation for a very good price. I had gotten a bid from the Home Depot, and Super Floors came in much lower, so much so that I was able to do the whole thing at once. Also they have financing available through Wells Fargo which also helped me do it all at once. Everyone at the store seemed very friendly and like they knew what they were talking about. The installers that they sent did a great job, I was happy that they vaccumed their way out and didnt leave the "fuzz" everywhere that I was dreading. My salesman told me upfront that they required a 50% deposit and the balance was due after the installation was complete, since I financed I didnt have to deal with this but I thought it was important to include in my review. I recently got new countertops from a different company (which I will be reviewing shortly) and I had to pay for the entire thing upfront. What else can I say about them? The showroom looked great and they had a lot of in stock options and I was able to schedule an install for the same week I picked out my carpet. The box store I mentioned earlier couldnt get me scheduled for 2-3 weeks, that also swayed my opinion. The only thing I will say is that I pass this place everyday (they are between Dowling and Dimond on Homer Drive) if you take the 76th exit you will notice them immediately, I drove by this place on my way home for years and didnt notice it was their. Well worth the effort in tracking them down. I wont got anywhere else for floors!