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There are 3 highly-rated local home warranty companies.

Recent Home Warranty Reviews in Raleigh

  • America’s Preferred Home Warranty Inc
    5.0
    As our house was under warranty, we contacted America's Preferred Home Warranty. We could not have been more pleased with their responsiveness and service. We followed all the instructions (calling them first, having the contractor talk with them before performing work, etc.), and APHW complied with courteous professionalism every step of the way. They paid exactly what the policy covered, sent a check within a week, and followed up to make sure we were satisfied
    Alta W.
  • High Tech Home Warranties
    5.0
    All was repaired and updated. Work was EXTREMELY prompt, professional, well priced, and beautifully done. I HIGHLY recommend High Tech.
    Amalia R.
  • Total Care Home Repair
    5.0
    The work went great. We booked the work about 4 weeks out to accommodate our schedules, and he estimated one week for installation. Terry was open to any help/manpower that I could provide. I performed the demo on the old ceramic floor, but he hauled away all of the debris. We agreed that I would purchase the tiles, and he would provide all of the other installation materials. Terry started promptly at 8 AM each morning, and worked steady until 4/5 each day. When we had one small setback,Terry came out on a Saturday to help keep the project on track. Terry is a very hardworking honest individual. His estimates are accurate, and he works to ensure the customer is completely satisfied. Your materials cost is his cost. This is the second project we had Terry do for us. He previously installed a new bathroom tile floor and vanity for us. I would recommend Total Care Home Repair for your next project
    Hugh C.
  • ALLSTATE INSURANCE CO
    5.0
    I have been with them for many years. They have usually pretty speedy service, are professional and courteous.
    Robert R.
  • Total Care Home Repair
    5.0
    Terry was extremely communicative. We were easily able to schedule walk throughs and repairs within my time-frame. After finishing his work Terry cleaned up and left our property the way he found it. We were very pleased and look forward to working with Total Home Repair again in the future.
    Molly R.
  • Home Security of America Inc
    4.0
    I don't think there's a home warranty company that's perfect. Generally when we call HSA we are already frustrated that something in the house has been broken so I try to let that cloud my judgement when I call HSA. But overall, HSA has been very good to us. Yes, sometimes wait times on the phone are long but I find their front line customer service reps to be very nice and responsive to our needs. And whenever we've had issues they always try to rectify what's gone wrong. Pros: -If you have multiple problems in the house, that can be fixed by one tech, they won't charge you multiple times. We once had a guy come fix our refrigerator. He fixed the fridge, then he fixed the washing machine and then the drier. Just one $75 deductible. -Friendly customer service agents -multiple claims correctly serviced and solved over two years. Here is the only dispute we've had that was resolved to our satisfaction: Our air conditioner was having problems. HSA sends a tech to fix it. We pay $75. In addition to fixing it he said there was not enough freon in the system. So he added some freon. Next two months our power costs skyrocket and the air conditioner shakes the house when it shuts off. Call HSA again. They send another tech to fix it. We pay another $75. The tech says that there is too much freon and that is what is causing problems. We called HSA and tell them their first tech caused the problem remedied by the second tech and we don't think we should have to pay the second $75. They comply and refund us one of the $75. Dispute resolved amicably :) Cons: -My main annoyance with HSA is that their computer randomly picks the tech that will come out to your house from their list of pre-approved techs. I don't mind that they have a list of pre-approved techs. I just don't like that I can't pick the best tech out of the list. Especially if it's the same thing that's broken twice. For example, our shower on the second floor was leaking to the ceiling on the first floor. One guy came and fixed it. A year later, same thing was happening. We called again and they called in a new tech. The first guy probably didn't fix the problem completely and that's why it was leaking again. However, because it had been more than two months it was considered a new claim and so they had to call in a new guy (instead of sending the old guy or calling him and asking him why it was happening again) and we had to pay $75 again
    Michelle B.
  • Total Protect
    2.0
    I don't like them. I pay so much per month and they provide, like, your plumbing and electrical work and stuff like that, including the stove, refrigerator, washer and dryer. I had a bad experience with them last year. They tried to charge more money than I had already paid. The person I was speaking with I asked to speak to their boss and they told me they were not there and would call me the next day. They called me the next day and apologized and told me I did not have to pay any additional. I was mistreated. They chose who to send out here and they did not know they type of work that needed done. I told them what was needed and my experience was terrible. I pay a monthly fee of $34 monthly. The price is not bad. I have had more terrible experiences with them. Once over the holidays I called about my refrigerator and no one was available and they are supposed to have people available over the weekends and holidays. I told them about that and I was very disappointed. They have been good in some things but they have been bad in some. Sometimes they have not given me top quality appliances and I told them I wanted the quality that I wanted. Their responsiveness was okay
    Bobby C.
  • Sears Home Services
    1.0
    Avoid at all costs. I've now taken a total of 6 days off work to have oven repair — either for diagnosis or part replacement. My oven is still broken, and I've been stood up for appointments two days in a row. I will never recommend a Sears Home Warranty contract to anyone. The process has been a nightmare and a waste of money. The last tech called to cancel and said I was selfish for needing him to send someone else (after being stood up two days in a row)
    Joshua S.
  • 2-10 Home Buyers Warrenty
    1.0
    Provided responses right away. Plumber needed permission to cut into wall & still could not determine problem; decided to refer problem to appliance section, 2-10 then decided NOT to honor repair work of holes in the wall! Said "venting" wasn't covered and they had no record of giving permission. Well, the problem was not detremined to be "venting", it was referred. The poor plumber was appalled and we are left with 3 holes in our wall and no funds to repair it and no diagnosis for our problem. Management did not take our call. Customer service just sang and smiled..
    Elizabeth K.
  • Total Protect
    1.0
    The majority of their work has been good cause I've been with them probably ten years. That was the worst experience that I've ever had. That's one time and you know, I know there is no company that's perfect but they don't have to be, some are in it for the money and to fool people and some are in it to do good work. They could have took the brick out so that they could get the material in there but they didn't do that
    Bobby C.
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