Aire Serv Heating & Air Conditioning The Sandhills

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I didn't like them as much.  I will not be using in the future.

It was fine.  They were very good and professional.  He explained everything and showed me what the problems were.

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Reset breaker on unit, third time they had to come out for same problem; It took 5 mins and they charged each time $79; Would not give a definite solution, just said they could replace two parts(totaling over $700) and it would take two weeks to get but wouldn't guarantee that would fix the problem. The last time we asked them to come out they didn't even show up and the problem happened again a few days later and they told us to call someone else. Terrible experience!

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Less than 1 year after the provider replaced the outside unit for our central AC system, a part stopped working making the entire system shut down.  I contacted them to replace the part since it should be covered under warranty.  They acknowledged that it should be covered under warranty.  After 3 separate appointments which they failed to show up to and a conversation with the phone receptionist who recommended only that I make another appointment, I am thoroughly disgusted with this company.  I cannot make a strong enough warning to anyone considering this company, they are the most unprofessional company I have ever EVER worked with.  I've chosen to eat the cost of replacing the part rather than waste any more time waiting for a tech who will never

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The service worked out good. This was the first time that I used them. They were good, I have no complaints. They did what they said they were going to do, when they said they were going to do it.

It was fine. The guy that came out was nice. They were patient and took the time the explain things for me.

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He was prompted seemed to have done a thorough inspection.  Left detailed listing of services rendered.  Will use again!

Quickly and easily solved. I bought the maintenance program and was not charged for the diagnosis for my problem.

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Replaced a 3 ton 13 SEER heating and AC unit.



|They installed a $350 plus foam "concrete pad" that was not needed, and some property was stolen from my car at same time they were at my residence.

I was going to have them install a new motor, but they didn't because I learned that the furnace was still under warranty.  However, the technicians were punctual, professional, and honest which I appreciated.

Tune-up of furnace and A/C.  Absolutely great!  The phone contacts were wonderful and the service professional was just that.  Will use these people every year.  Price of basic service was $79, but we needed parts.

Called, they were here the same day--in just a few hours. Very professional, ! Cleaned the unit. When they left it was cooling, The next morning it had stopped working .I called they promptly came out, rechecked everything and recharged the unit--it had a leak. Unit is very old and they provided us with several replacement options.

I was very pleased with the service and experience I had with Air Serv. My unit was very old and I knew at some point and time I would have to replace it. Trey and his team came out and explained everything to me. They were very professional and polite. From beginning to end I felt I was in good hands. If you need to have heat and air service call Air Serv, they are available 24/7 and they will do the job right!
Roxanne Johnson

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I was very pleased with the service, and the response from the company.   Both the ladies in the office when trying to locate the dispatch from the warranty service, and the technician who serviced our unit were polite and helpful.   I had read bad reviews about going through a warranty service like we had, but we couldn't afford not to at that point, especially if the unit needed replacing.   Thankfully, Air Serv proved to be a good decision and worked out very well for us.
And I think I've found a company I can work with in the future for our home maintenance on the HVAC systems.
Thank you.