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Recent Home Warranty Reviews in Pittsburgh

• Complete Appliance Protection Inc

  5.0

  It could not have gone any easier. They were kind, they were efficient, they were prompt. They walked us through the whole process. They made it as uncomplicated as possible and payment was received in a most timely manner. We are quite pleased and would recommend them to others, as we have!

  Roseanne I.
• Home Security of America Inc

  5.0

  I am really happy with Home Security. They are like additional insurance for appliances. You have to pay the first $50 to whoever comes out to fix your appliances. They take care of anything wrong over $200. We had a plumbing problem and they took care of that too. This particular experience was nice. They were trying to track down the parts for the dishwasher and come to find out they do not make them anymore. They ended up buying us a new dishwasher, which we thought was great. I pay them $440 a year. I only paid the $50 deductible for this visit. It was greatshow more

  BENONI O.
• AON HOME WARRANTY SERVICES INC

  5.0

  TOTALLY AMAZING COMPANY. REPLACED OUR BOILER, REFRIGERATOR, OVEN, AND OTHER APPLIANCES, NOW HAVE WARRANTED OUR DISHWASHER AND OVEN. ABSOLUTELY LOVE THIS COMPANY. THEY ARE VERY RESPONSIVE AND GREAT TO WORK WITH.

  LAURA R.
• Home Security of America Inc

  4.0

  HSA didn't give us a hassle covering most of the existing electrical/plumbing issues even though it's somewhat unclear in the contract language whether pre-existing problems are covered. The only thing they balked at fixing was a drip from the water heater valve due to the lack of an expansion tank. We ended up paying our own plumber around $250 to install an expansion tank on the hot water line. In retrospect, that was a problem we should have had the seller correct. The quality of the contractors sent by HSA was hit & miss. I would say three were decent to good. One was fair & one was a disappointment. When the fan over our kitchen range failed, they sent out a good repairman & they paid the cost of the new fan & installation (beyond the deductible). When a fan on our air conditioning system started grinding, the guy who came out was incompetent & denied that there was any problem. So we ended up responsible for the full $105 cost of his useless service visit. As a homeowner, I would never purchase a warranty for myself because of the inability to choose my own contractors. I might consider purchasing an HSA warranty as a sellershow more

  Paul P.
• 2-10 Home Buyers Warranty

  4.0

  That was one issue with the plumber which everything went good. The other issue was that when we moved into the home, the air conditioning system had been leaking some water in the basement so we also used the warranty service. The warranty people contacted the local heating and air conditioner company so they came over and added the freon to the air conditioner because it wasn't getting cold, that was one issue. The other issue was that it was leaking some water in the basement. The air conditioner technician said that some type of coil in the air conditioning system needed to be replaced, but after we spoke with the home warranty people, 2-10, they said they wouldn't replace it because it was a pre-existing condition with the system. I just purchased the home in early August and the home warranty transferred from the previous owner to myself so they won't cover this broken coil because they said it was under the previous owner. He did not pay for the home warranty service to cover that aspect of it so that was disappointing. The base price is $500 a year and then we can pay an additional $200 on top of that to have more things covered. Since it was transferred over from the previous owner, we didn't have to pay for it because we were covered for the rest of the year. Then next year if we want to resume it, we have to pay the $500. I really haven't researched other home warranty companies yet to see what their prices are. On one hand, it does cover a decent amount and to me it would be worth it if something major breaks. Besides the $500 per year, anytime someone comes out, it's a flat $75 for the service fee for them coming out whereas I could be paying a lot more otherwise if someone comes out just to diagnose a problem. The first time I called to have something taken care of, actually I had to talk to some people to make sure it was fully transferred from the other owner to myself and then the second time was when I called for the recent plumbing issue and it was automated. It was completely different. I called late in the evening and the service called me early the next morning. They did a good job of finding a local service and getting the message quickly. I probably will shop around, but I'll definitely consider using them againshow more

  Jamal B.
• Home Security of America Inc

  2.0

  Recommend avoiding HSA. We received the warranty when we bought the home, but will not renew with HSA. The first service call they covered in full, but it took a couple calls until they could send someone to respond to an urgent plumbing issue. For the second service call they refused to cover a routine issue (the hose faucet leaking) because it is on the outside of the house and not covered by our contract. The plumber who came to do the work gave a reasonable discount to us for his work since HSA was not being cooperative. (This is after their claim line kept him on hold a good 45 minutes (longer than his repair) and then a good 10 minutes after that to say they wouldn't cover it.) The plumber said his company worked several other home warranty companies. He did not like working with HSA because he always had a long wait to call the claim into HSA. In addition, they seemed to refuse covering more service calls than they covered. There are better alternatives available. So, based on my experience as a customer and the feedback from a service provider, I will not renew my warranty with HSAshow more

  Robert B.
• Home Security of America Inc

  1.0

  We purchased our home in March 2007 with a HSA warranty provided by the seller. We contacted HSA about our furnace failure in November 2007 and they quoted a price of $562.00 to replace the furnace, if they performed the work. The contract allows for up to $1,500.00 aggregate coverage. This price was for a lower-end PAYNE furnace with a 80% efficiency rating and NO allowance for the required duct work and chimney liner. HSA offered to perform the required duct work modifications and chimney liner through their contractor for an additional $800.00. We questioned their VERY LOW price/cost for the furnace and the the quality of their contractor and they replied that they get a good price on quantity purchasing. Phillips Heating quoted a price of $2,886.00 for a 90% efficient RUUD furnace with all installation costs included and a 10 year warranty. In addition, HSA subtracted a $50.00 per trade call, deductible and we are left with $2,374.00 out of pocket expenseshow more

  Kenneth H.
• Home Security of America Inc

  1.0

  My air conditioner fan wasn't running. I had 2 different companies that they made me use look at it. Instead of properly fixing it, they "rigged it." The constantly look for a cheap fix. It is impossible to get good service. The air conditioner is 28 years old and they won't replace it.

  Jessica B.
• Home Security of America Inc

  1.0

  We had a water leak and needed to have a plumber come out. We switched the main off as the water company suggested when we called them beforehand. The plumber came out, looked at the meter, listened for a noise, then concluded that everything seemed to be fine. The water company advised us to do a dye test which the plumber never did. He was also impolite in our interactionshow more

  Raj U.