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Recent Air Duct Cleaning Reviews in Madison

• KETTLE MORAINE HEATING & AIR CONDITIONING LLC

  5.0

  Wonderful. I will be calling Kettle Moraine Heating for all my heating and air conditioning services!

  Chery D.
• Dust Doctors

  5.0

  I contacted Dust Doctors to clean my chimney and fireplace (it has not been cleaned since I moved in 5 years ago and had a pile of old ashes/soot from the previous occupant that needed to be removed). I also requested that they provide me their thoughts as to whether or not they could clean the air ducts/vents. FIREPLACE/CHIMNEY Cost was $96.49 ($89.95 + tax). They (there were two technicians: Eric and ?) performed this work first and showed me what the chimney looked like before and after using portable video/screen equipment. They thoroughly cleaned out the fireplace and showed me how to open/close damper. They cleaned up after themselves and didn't leave a mess of any kind. Eric even helped me put my rug back, which I did not expect. VENT/DUCT CLEANING I live in a 24-unit building that has one furnace for the entire building. Because of this, Eric said it would not make sense to have the ducts cleaned unless it was done for the entire building or there was a filter in the duct/vent just before entering our apartment. He did take a look at the cold air return and said that it needed to be cleaned/vacuumed. The motor and blades were coated in dust, which you didn't need a camera to see (major yuck). He vacuumed it up without me asking or charging me. He commented that the most thorough way to keep them clean is to blow air through them and then vacuum. So, I didn't have this work done, but would not have hesitated having these guys take care of it if my setup was different. Additionally, they would not have gone in and cleaned the ducts/vents unless they needed it, which would have been determined by removing the vent covers and taking a look (I think the camera with the reaching arm would have been utilized again)show more

  Francis D.
• Clark Heating & Cooling

  5.0

  We just purchased a house in late August, and needed the furnace cleaned before running it per our inspection report. We price shopped locally and decided to go with Clark Heating & Cooling. Jeremy came and cleaned out our furnace, and upon inspection found a cracked heat exchange that was leaking carbon monoxide. He alerted us to the situation and advised that Keith would be out to give us a quote. Keith came out and walked through our house, went over our needs and wants. Based on that he recommended us a system to put in place. He assisted us in securing financing, including contacting the lender to increase our credit limit to get exactly what we wanted. They set us up for the next available date, the following Friday. On Monday Keith called, they could get us in on Wednesday, which was awesome. Matt & Allen came out to install our new system -they were on time, polite and genuinely a joy to have in the house that morning. They worked diligently, left our basement in better shape than when they had started (I swear they swept 8 times!), and educated both of us on how to use everything. They were great with communication throughout and made me feel at ease to have strangers in my house. The next week my parents had an issue with their heating system, and at our recommendation used Clark Heating & Cooling also. They got lucky, as some dead squirrels were the only thing holding their system back. I rated a "B" on responsiveness because Keith has still not been back out to have us sign final paperwork. It's a small detail, but I can't inflate the grade no matter how happy we are. We were all very happy and will continue to recommend them, and use them as neededshow more

  Jennifer K.
• Clark Heating & Cooling

  5.0

  Two workers came on June 3, 2015 at 8:15 am. They got right to work and completely finished replacing both the air conditioner and furnace in a very timely fashion with great quality Bryant products. They cleaned up after themselves and answered any questions my daughter had before they left. I would highly recommend Clark Heating and Cooling to anyone who is in need of this type of service. You won't be disappointedshow more

  Mary Lou N.
• Clark Heating & Cooling

  5.0

  I was referred to Clark by a friend. I got several bids to have my furnace replaced. Clark was not the most expensive quote, but they were 2nd most expensive. But I went with them because I felt that I was buying quality and service. When they came in to give me the quote we walked through everything. It was explained that intake and exhaust PVC pipes would be replaced, new gas valve put on, furnace installed, that we would TURN the furnace by 180 degrees making it more accessible going forward, fixing 1 duct run in particular, improving upon my own installation of a whole home humidifier and a few other things. I was super impressed with the gentleman's observations and attention to detail. He found a few things wrong with my current system that no other bidders noticed, for example, that the hangers for my AC line were wrong and if not changed could cause issues down the road. He noticed a water pipe near by was missing an end-cap. It had a shut off valve but it was not capped. He noticed that 1 particular duct run had something like 7 separate 90 degree elbows and described how that could be reduced to 4 which would significantly increase airflow. Things like this are things I call, "Attention To Detail" and things that none of the other bidders saw. It was because of this, that I went with Clark. I wound up going with a Bryant 2 stage furnace with what I would call a "semi-smart" programmable thermostat. Semi-smart because it's lacking in many ways. But it does work for what I need it to do. I can program an SD card on the PC, insert it into the thermostat and it's all set to go. I was a bit upset that I had to buy this 250 meg SD card and the application on it in order to be able to program the thermostat using my PC. This card cost nearly $100! This should have been included upfront. Anyhow, it was worth it. I now program that card once in the spring and once in the fall, just for minor tweaks. I can then set preprogrammed profiles. This is especially useful since our work schedules change from quarter to quarter. It also saves immense time over standing at the thermostat for 35 minutes trying to program it. So, that all said, they came in and did the job in a day. The furnace looked and still looks great. They did all the work they said they would do. The owner who came and gave me the quote assured me that he would be back the day after installation to make sure that his crew did absolutely everything they were contracted to do and that their work met my absolute satisfaction. The deal we had is that we do not pay until I'm 100% satisfied. He was a man of his word. He came back, did a very thorough inspection and found that his crew missed replacing a few of the AC line hangers. He promptly took care of that himself. Ok, I was 100% satisfied. Over the next few weeks I had several questions about my thermostat, in particular about the SD card that did not come with that I mentioned earlier. I was pleased that every email got a quick response. I was not blown off after the sale. A few weeks later I emailed them again and told them that I'm not happy with how long it's taking to cool the house. They came out to check the settings on the furnace, blower levels, etc. and explained how it all works and why it seems to take a bit longer to cool the house now vs. the previous single stage furnace I had. They did bump up the blower by 1 level and that made a world of difference. They then showed me how to set it back in the fall if I find the house is heating up too fast or unevenly and to call if there are ever any future questions. The ONLY concern I have, unfortunately to this day, is the intake PVC pipe when the temps outside fall below 10 or 15 degrees. At 10 below zero, it's even worse. What happens is that ice forms on the intake PVC pipe and then melts getting everything under it wet. The ice forms from where the pipe enters the house and inward to about 2 feet. Moving my stuff is not an option. Space in my small home is extremely limited and there are storage shelves under this pipe. I called Clark to say that this DID NOT HAPPEN WITH THE OLD FURNACE PVC PIPES and I was told that since this furnace is so efficient, it pulls a ton of air through. The air is so cold and moving so fast that the pipe freezes. The humidity in the air then freezes to the pipe forming the ice. Ok, so... I get that's how the ice forms so what do we do to fix this? It's a problem. I never got a good answer and they did not come back to address this personally. It is my one and ONLY negative critique. I wound up filling the gap in the joist where the pipe exits to the outside and used an entire can of foam spray. It really helped a lot, but did not totally resolve the issue. Now ice tends to form when the temps are closer to 0. So now I wrap the pipe with a towel but I then have to remember to go down and get it because once the temps rise up above 10'ish, it melts, the towel gets wet and then gets stinky. It just seems wrong because this didn't happen with the old pipes/furnace. I just wish they would have been more responsive to this 1 issue. That said... I'm still a fan of Clark. I would/will bring them in to quote my AC when that goes out someday and again when the day comes that the furnace needs replacing again. Their crew was awesome. The guys were friendly, polite, professional and smart. They were even willing to show how to bend this, attach that, connect this, etc. They were social and clean as well. They did a tremendous job cleaning up before they left! I was very impressed. Unrated to Clark Heating... I'd like to add a note which I'm told is universal for all Furnace Manufacturers, if you have any questions, comments or issues with regard to your furnace or the supplied thermostat, the manufacturer WILL NOT WORK WITH CUSTOMERS. All they do is refer you to the contractor who installed your furnace. I found this incredibly frustrating. For example, there is a glitch in Bryant's software for programming the thermostat. It's a software glitch. I emailed Bryant as it is THEIR SOFTWARE... and they referred me to my contractor, Clark. No offense to Clark, but what do they know about coding of Bryant's proprietary software used to program this specific model of thermostat? NOTHING. That is not their business. I called Bryant, I emailed them, I did their online forms... and every time, generic response to contact my contractor. UGH. Here I am 2 years later and they still have not put out an update to fix the issue. I can work around it, but still... they should fix it. More importantly they should have a channel where they would interact with customers. But no... they WILL NOT TALK TO OR WORK WITH THEIR CUSTOMERS. Everything is done through the contractor. So, that' no dig on Clark, it's a dig on Bryant. LOL. I give Clark an A- simply because of the icing on the intake PVC pipe. I hope this review is helpful for others. I recommend at the very least, you let Clark give you a quote and let them show you first hand their rendition of "Attention To Detail" as they walk through your basement/furnace area. I just know you'll be impressed with thatshow more

  Walt R.
• Clark Heating & Cooling

  5.0

  IT went great!! Keith and his 4 men did a fantastic job as all ways. Clark Heating has been doing my HVAC work for years now. I would think of calling any other contractor. His price products and help are the best you can Buy. This system was a tough one It was a old furnace in a Steel building attic hard area to work very close Quarters. The building consist of 3 large areas and a bathe room. They separately zoned all areas with each having their own thermostat. After just one day we can really tell how even the heating is. Actually had a day we turned on the air WOW works Great! The unit is very Quiet. All the ducting was new from ground up very neatly run. The Clean up each of the Two days it took the Men Cleaned up as though they weren't there. This Is now my forth Job they converted, Impeccable job on all four. Would'nt use any one else!! Thank you Keith, Jeremy, Alan Matt, Bella For a job well doneshow more

  Rick O.
• Thompson Custom Builders

  5.0

  When I called John's references they were so glowing I wondered if the people I called were all related to him. But the truth is that John Thompson delivers. The service he provided was priceless, the work done exceeded my expectations, and he completed the work on schedule and on budget. He was at our house every day: in the morning to meet the workers and make sure they were all on the same page, and at the end of the day to touch base with them verify start times the next morning, and make sure we were still on schedule. He coordinated the interaction of all the crews he had working at the house, and was up on the roof or in the attic when work was being done so that he knew exactly where we were at any given point. He called us or met with us briefly each night to give us a summary of where we were and what was next. When two of the roofers could not show up for work he arranged to have the guys in over the weekend at no extra cost and worked side by side with them in order to have the work completed so that the insulation work could start on the following Monday. John is honest, he works hard, and he makes that the job is done right and that the customer is happy with the results. I cannot speak highly enough about his work or integrity and would recommend him to anyone without reservationshow more

  Rhoda R.
• Dale's Heating & Air Cond

  5.0

  Zack was very courteous and efficient. He even did a few little extra things. I would recommend Dales and would hire them again.

  Bobbie S.
• Dale's Heating & Air Cond

  5.0

  Arrived a little early, very professional and clean. Went above and beyond explaining some things to me like getting better vent covers as well as giving me references for who to contact for some unrelated work I want done.

  Shannon S.
• Dale's Heating & Air Cond

  5.0

  I think that went well. We did not have any issues with them at all. it was a good experience. My wife was the one that dealt with them but she said it was a good experience. They were very professional and they knew what they were doing.

  Mensah L.