I joined Angie's List in order to find someone to help me fix my lawn, which was in great need of repair. I made the mistake of choosing a very highly rated Angie's List provider's referral instead of hiring someone who had many references on the list. I REALLY wanted to be happy with the services provided. This seems to be a one man operation and the gentleman who runs it is very enthusiastic about his work. He exuded passion in making lawns look good. Unfortunately, his passion did not translate into a healthy lawn. In fact, my lawn looks worse than when he started doing work. My lawn has continued to erode and is more patchy than ever before. The gentleman told me that he would conduct a 30-60-90 plan, but after the first session, I never heard from him again. I purposefully didn't reach out because I felt it was his responsibility to go after the business and to follow-up with the client. This never took place. When I reached him a few months later he questioned why I waited so long to complain. Well, I wanted to give him a chance. When I informed him that I was going to write a review, he wrote me the following after calling me unreasonable: and quot;Bear in mind any information that is found to be false and damaging to the individual person or company, there are provisions in the law to remedy such false accusation, defamation of character or slander.and quot; I come from the school of thought that you try to make your customer happy. This gentleman prefers to deal over e-mail, when I believe much could have been sorted through his having taken the time to call me. My lawn continues to look horrible, but this experience gave me the opportunity to try and do some work myself. It's certainly much cheaper than what I spent and seems to have had no effect. I would never do business or hire this company again.