As a fairly experienced gardener, I called this company (with a good reputation, I guess) to ask if the best person for the job of helping me "think outside the box" could come over and give me ideas/estimates on different approaches for fixing an area in our back yard with drainage problems. The rep came, I showed him the area, and asked my questions (including my ideas and those from other companies). The whole time, he kept half-smiling, nodding, saying "uh-huh" and then dismissing most of what I had to say, throwing out a few thoughts, but then contradicting himself, and then telling me the one thing he wanted to do: hardscape a part of the area with synthetic pavers (a catalog for which he just happened to be carrying). Creating better drainage underneath was not one of his ideas. I asked him how he would improve drainage underneath; he said I wouldn't need to because the water would just run off. (Even though we all know that water does seep underneath hard surfaces.) "To where?" I asked. "Over there," he said, casually pointing to the rest of the area (which was still part of the area with poor drainage). "Or, we could make the whole area one big patio - it'd be nice to sit outside here." "I don't want to sit outside here with the AC units and abutting the back of the garage. And besides, that would be pretty expensive, right?" He then pulled out his measuring tape, smiled, and said "Cha- Ching!" and started measuring. I was so shocked I almost asked him to leave right then, but I couldn't find the polite words. At the end, he wanted to know what pavers I thought I might like to order. I think he thought he was funny and clever, but he was neither. He was basically a salesman; he didn't listen, was condescending, seemed to have no real experience with drainage problems, and just had his own tunnel-vision thoughts. He was not the smart and thoughtful problem-solver I had asked for, and certainly not one who should be helping people with unique landscape issues. I wondered if he'd ever actually done this kind of work himself or if he'd just read about it. And, surprise: his proposal was way above anyone else's. The company called 4 times to see if I wanted the work done; I politely declined each time, finally telling them that I'd had a bad experience and wasn't interested.