Kenmore Washer Repair in Ashburn

Ashburn, VA (20146)

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Nearby Kenmore Washer Repair Reviews

All American Appliance Service Inc
5.0
The same day I called, they came sent a gentleman that afternoon to see if he could repair the washing machine. Unfortunately, he had to special order an obscure part that was not usually carried by his company. The part was ordered that day and two days later he was back with the part and repaired my washer. He was extremely kind and informative, explaining what the part is for and how it broke. The repair cost was so much less than I expected.
- Catherine W....
AA DEPENDABLE APPLIANCE SERVICE
5.0
OUTSTANDING! Came out to our house in a wonderfully snowy day...he went the extra for us and punctual. Very professional, identified the problem immediately, wrote a very detailed repair. This is a unique repair estimate because my house was damaged because of the washing machine. The expert from AA Dependable Appliance listened to what happened and wrote a clear and concise estimate. In fact, my insurance company used the estimate with no questions. I will call next time!!
- Ronald M....
Expert Appliance Services
5.0
The person who answered the phone on my initial call was courteous and promised service within the next 2 hours. He told me the technician would call me 30 minutes prior to coming to my home. "Sunny" did call me, within the 2-hour window, and was at my home promptly. He was courteous, answered all my questions, and repaired the machine within 30 minutes. I was very impressed with the responsiveness and professionalism of this company and will recommend it to others. Thank you.
- Sheila D....
Discount Appliances Repair HVAC
5.0
Could not have been a better experience. He told me what he was going to do and gave me updates as he progressed through the diagnosis.
- Kathleen S....
Discount Appliances Repair HVAC
2.0
The original service call went very well. It was easy to find a mutually agreeable time and the technician arrived during the scheduled service window. He looked at the washer, provided what he admitted was a fix that may not work, and said that if I continued having problems I should call back and schedule a time to replace the entire door lock assembly (a part he did not have because it would have to be ordered). I continued to use the washer and received the same error messages that caused me to call in the first place, so I called DAR the following morning (a Friday) to schedule a replacement of the door lock assembly. The person who answered took down all of the details, including the model and part numbers that the technician had given to me. She said I would hear back later that day; I did not. I also did not hear back the following Monday, so I called again. DAR said that they were still checking to see whether they had the part in stock and that they would get back to me later on Monday; they did not. I still had not heard from them on Wednesday, so I called DAR again. They still did not know whether they had the part in stock. So, on the same day, I called another company (Superior Appliance) to repair the washer, which they did on Friday. The following Monday I finally heard back from DAR, but by that time my washer was already repaired. The provider's response to this review is misleading. They did not contact me the same week that I called--I did not receive a call or voicemail until the following week. It was only after I had not heard from them in a week that I contacted another provider. I did not feel that I needed to call DAR (for the third time that week) to tell them that they had lost my business.
- Ryan Q....
Wooten Appliance
5.0
Assessed the situation, which could have involved making a major repair costing $$$. Recommended against it; instead had a means or repairing while saving my daughter a lot of money!
- Ted P....
Vienna Appliance
5.0
This is a company that honors time and their word. Al arrived when he said he would. He gave me an estimate on the new clutch and gave me a time frame as to when it would arrive. They called me the exact day they said they would call and scheduled the repair within 2 days. I was extremely grateful for Al's professionalism and the work he did. I too wish I could hire this company for everything I needed done here. I highly recommend them.
- Carol S....
AA DEPENDABLE APPLIANCE SERVICE
5.0
The technican arrived on time and immediately diagnosed the problems. Once I gave consent to have the repairs done, both appliances were working in no time at all. He was very professional and explained exactly what needed to be done. I would definitely call AA Dependable again if I need any appliance serviced.
- Sharon G....
Discount Appliances Repair HVAC
3.0
He came out and he did not have the correct electronic part needed for my Kenmore washer and could not do work. I got a refund.
- Emily H....
Discount Appliances Repair HVAC
4.0
My 2 year old Kenmore washing machine wasn't draining water, and I found this company on Angies List. The technician was very nice and knowledgeable but he told me that this type of Kenmore can only be serviced by Sears. He performed the service and it seemed to work, but the next time we did a load of laundry, the washer didn't drain again. So, I feel like my money was wasted on this service.
- Winifred Q....
Alco Appliance Inc
5.0
As usual, I was very satisfied with the quality of service. For years I've been using Alco to keep my old appliances working. I've dealt with owner John and technician Herman; both are extremely honest, professional and full of good advice and recommendations. I've had at least three different repairs over the years to a sturdy old Kenmore dryer (circa 1977) I inherited that consisted of replacing the door latch and the heating element. Today the drum belt had to be replaced. After the repair John even looked into my complaint about my Kenmore refrigerator (yep, circa 1977) not freezing properly. He suspected the problem to be dust that collected on the coils which he vacuumed and assured me that should do the trick. The service is A+ and very cost effective. I have nothing but respect for these guys.
- Norman W....
AAA Appliance repair
5.0
Lester came promptly. He checked the machine and said that the lid switch had not properly engaged and that no repair was needed! I was so grateful and impressed with his honesty. He also gave me tips on how to keep other appliances running well.
- Donna C....
Belair Appliance Repair
5.0
I called Chris to confirm he serviced my area and explain the problem. He said he could come the next day and gave me a window of time in which to expect him. He arrived the next day in the early portion of the time window and quickly got to work on the washing machine. After removing the panel, he confirmed that the problem was a disconnected hose. He then reconnected the hose, put the panel back on and looked at the microwave. After some testing, he determined the problem and shared that the fix would be almost as much as replacing the unit. Chris applied the Angie's List coupon and charged a reasonable price for his time and work. He was pleasant and professional.
- Mary G....
DMV Appliance Repair Services LLC
5.0
This was a great company. We have a 2 year old front loading Kenmore washer that stopped working. We called yesterday and they arrived promptly today. Within an hour, they diagnosed the problem and had it running again. Would definitely recommend and use again in the future.
- Philip K....
US Appliances Services Inc
5.0
We have used Mr. Singh for both appliance and HVAC issues. He has repaired a high efficiency Kenmore washing machine as well as our dishwasher. He came out quickly and has always been very responsive and professional. Most recently, in fact today, Mr Singh replaced our outside AC unit. His pricing seems fair and he is honest and trustworthy. We switched to Mr. Singh from a service contract with a large company which advertises all the time. We are getting a better deal, and certainly better and more personal service!!
- Marsha S....
Expert Appliance Services
5.0
Washing machine would not spin or agitate. Called Expert Appliance Services to schedule a repair. Called at 8:15 AM and they had someone out at 9:15 AM. P.J. was polite and professional. He looked at my washer and knew the problem right away. He had brought the parts that were the potential problems. Found the lid switch worked properly, so he did not replace it. He did replace the coupler to the motor. He did this quickly and efficiently. The entire job was completed within about 15 minutes. The washer was working great! He explained that the only other thing that might go bad would be the lid switch, but if I did not slam the lid and closed it gently, it would last many more years. He also noticed my dryer and suggested we keep the back of the dryer cleaned of lint at least yearly, and it would last. I highly recommend this company.
- Shirley T....
Discount Appliances Repair HVAC
5.0
The technician arrived on time for the appointment and carried out inspections on my Jenn-Air refrigerator and Kenmore Washer. Replacement of the water filter tubing was required for the refrigerator and it was completed quickly and correctly. The technician inspected the washer and said that the drum was slightly out of alignment, but that as it was so minimal it would not be beneficial to take apart the welded components.
- Stephen S....
WRM Appliance Service,Inc
5.0
I called on Monday 2/18, which was President's Day, and left a message. My message was returned promptly just an hour later, and we scheduled the service for 2/19 in the morning. The technician arrived within the given time window and promptly was able to confirm that it was clogged. He unclogged the problem in the washing machine and it went back to working wonderfully. I'm grateful for such an easy and fast resolution, and glad that I didn't have to try to unclog it.
- Jennifer S....
Discount Appliances Repair HVAC
2.0
I was told that the pump on the washer was shot; it was broken. The mechanic (who was very professional) told me HE TOOK IT APART and there was NOTHING jammed in it so they would have to order a new one. I said fine; I would most likely have them fix it; but "How much?, I asked him..."$200? $300?" He said it would be expensive but he more or less refused to speculate and deferred to his office, who he said, would call me with a price. He left my house around 2:30pm. I fully understand his position as a mechanic. That is not the issue. I worked from home that day and two hours after he left my curiosity got the best of me. I went down to the washer and removed the back panel. I looked at the pump and noticed that 3 screws and two hose clamps held it in place. I also saw a plug in for the electricity. I got on the internet and looked up Sears Appliance Parts. Found the pump for $130 deliverd and decided to order it myself. The pump came five days later and I replaced it in ten minutes; again that is not my issue with this company; their price to replace was $268 and I think that would have been fair. Here's the issue; it took them 24 hours to call me back which, half way handy man around the house that I am, gave me lots of time to wonder about the pump and look at it myself. Had they called me back within two hours of the fellow leaving I would have said fine...come and fix it for $268 and would have never removed the back of the unit myself. So for one, and I realize for many folks this is minor they did call me back promptly. After I replaced the pump (this is the issue); I took the old one apart (Four screws) took me five minutes. It was jammed with what appears to be the shaft of a small eye glass repair screw driver. Most likely fell out of a pair of my pants in the machine. So the mechanic lied to me. He did not take the pump apart like he told me. I was upstairs on the phone with one of my clients and had left him on his own. There is nothing wrong with the old pump; I will keep it for a spare. That he did not tell the truth when he said he took it apart rubbed me the wrong way and is the reason for this review. Jon Klass
- Jon K....
DMV Appliance Repair Services LLC
5.0
We had multiple failed attempts to get this Kenmore washer fixed by Sears. We called DMV, they came on time and diagnosed the problem within 30min. No computer, no maybe this maybe that, just a flashlight and knowledge. The part was ordered and was installed promptly after it arrived. The repair was quick and the same person who made the diagnosis fixed the machine. Its worked great ever since. We would definitely use them again.
- Gage P....

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