The original service call went very well. It was easy to find a mutually agreeable time and the technician arrived during the scheduled service window. He looked at the washer, provided what he admitted was a fix that may not work, and said that if I continued having problems I should call back and schedule a time to replace the entire door lock assembly (a part he did not have because it would have to be ordered). I continued to use the washer and received the same error messages that caused me to call in the first place, so I called DAR the following morning (a Friday) to schedule a replacement of the door lock assembly. The person who answered took down all of the details, including the model and part numbers that the technician had given to me. She said I would hear back later that day; I did not. I also did not hear back the following Monday, so I called again. DAR said that they were still checking to see whether they had the part in stock and that they would get back to me later on Monday; they did not. I still had not heard from them on Wednesday, so I called DAR again. They still did not know whether they had the part in stock. So, on the same day, I called another company (Superior Appliance) to repair the washer, which they did on Friday. The following Monday I finally heard back from DAR, but by that time my washer was already repaired. The provider's response to this review is misleading. They did not contact me the same week that I called--I did not receive a call or voicemail until the following week. It was only after I had not heard from them in a week that I contacted another provider. I did not feel that I needed to call DAR (for the third time that week) to tell them that they had lost my business.