The door latch on our Kenmore W/D stacked combo broke, and since this is such a unique part we thought it would be best to go direct with Sears. The earliest open appointment they had at the time was during the following week (more than 5 days), but I took it anyway and scheduled an afternoon (1-5pm) appointment. The technician didn't show up until around 730 that night, though I was willing to cut some slack since the appointment was the day of one of the tropical systems making its way up the coast. This technician was friendly and cared enough to run back to his truck in the rain to grab boot covers to not track wetness into our condo. This was appreciated. Unfortunately, all this technician could do was diagnose that the latch was indeed broke and enter an order for the replacement part to be shipped direct to us. He was able to make a follow up appointment for installation, but unfortunately the earliest they could come back out was in another week. This time I made the appointment for the morning -- figuring the appointments in the morning must be a little more on time, right? A week later another technician comes out, but again over 2 hours late. He installs the door latch, but is unable to fully close the compartment he opened to make the repair. The W/D would still be operational, and it was actually barely noticeable, but he assures me that he'll be back in a few days on his own time with another technician to fix the latch. He never came back. And for the cherry on top... After noticing a large lint build up in the dryer and wanting to have it looked at/cleaned out I went on a whim to Sears' online appointment service to see how soon they could make an appointment. To my shock they had next day appointments available (OK, maybe those few weeks ago were just a very busy time...), so I booked online for an appointment the next morning. As my 8-12 window came and went I called the Sears 800 number to check on the status of the appointment. I was told my appointment had been cancelled and the earliest they could send a technician was, you guessed it, in one week. Needless to say, I did not reschedule that appointment and will not be using Sears for any large appliance repairs in the future.