I originally called in mid March to schedule both an estimate and possible installation the first week in April. An extremely personable/knowledgeable employee, who does scheduling, immediately called back. He set up both an estimate on Tuesday, and set aside time on Friday for installation during my requested dates. The President of the company arrived promptly on Tuesday to take measurements. The original plan was to do only three windows. With a full understanding of options and the installation process, I decided to replace 13 windows, as well as a coal shoot. On Friday, exactly on time, four crew members and the President, himself, took part in the demolition through installation of 12 windows and the coal shoot. The fourteenth window was special order and arrived at their facility on the following Monday. I received a call, that it had just been delivered around 12:30pm, and wondered if it was OK to install the window that afternoon. The crew was highly skilled, worked as a well oiled machine and were professional, respectful, and pleasant. Although the company is located in Toledo, this job was performed approximately 27 miles north of the Ohio/Michigan border. We definitely plan to use the company again in the very near future.