Just as I was getting ready to leave on vacation, my 21-year-old General Electric washing machine stopped dead in the middle of a load. I absolutely did not have time that week to research, shop for, and arrange delivery of a new unit; I just wanted my old one up and running quickly. I needed clean clothes for vacation! I called my fabulous regular appliance guy; he couldn't fit me into his schedule that week, but he recommended that I call Alco. I sure am glad I did--everything about Alco was terrific. They responded to my call immediately and scheduled a service appointment for the very next day. They provided a 2-hour appointment window, and the technician, Jason, showed up right on time. Jason was terrific--friendly, courteous, careful, thorough, and very very knowledgeable. He immediately diagnosed the problem and set about solving it. He did not try to pressure me into buying a new machine, despite the age of my machine and despite the fact that Alco does sell new appliances. Alco is clearly a company that understands the value of keeping good appliances running as long as possible. Jason was straightforward and generous about sharing information; he described the condition of the machine's other components, explained how I would know when it really was time to replace the unit, and provided helpful suggestions about what to consider when I do buy a new washer. The icing on the cake: the entire visit was only $135. When I went back through my records, I saw that I'd had the exact same job (replacing water pump) done by a different company eight years ago--for $165! No wonder Washington Consumer Checkbook gives Alco its check rating for both quality and value. I am very happy with my experience with this company and will definitely call them again--and will probably buy my next washing machine from them when the time finally comes.