Bray & Scarff, Inc. in Laurel, MD sold us a GE Washer model GTWN495 in May 2012. On March 1, 2014, the washer stopped working. All electronics and water fill worked fine, but no movement inside the washer -- the motor was burnt out. We had not bought an extended warranty, so the 22-month old appliance would need to be repaired at full price. Bray & Scarff said their earliest appointment was on March 10 -- 9 days later. When the repairman came on March 10, he charged us $90 to tell us the motor was burnt out and we would need to have it replaced. He said the part would be ordered, and took a $50 deposit for the part. He told my husband that B&S would call us later in the week to schedule the repair. Unfortunately, the B&S repairman gave my husband an inaccurate service order number, so that when we called B&S two weeks later to check on whether the new motor had arrived, we were told yes, and the repair was already scheduled for Thursday, March 20 -- hadn't we gotten their message? My husband stayed home from work for the repair that never happened, because of course, it was the wrong service order number. We called B&S Repair again on March 24, to be told that they had made an error and the part had never been ordered. But they were going to order it right away! It should be in within the week. On March 31, we called B&S again -- we were told that the supervisor wanted to speak with us, she would call within 20 minutes. No one called. On April 4, my husband called B&S Repair again and asked to speak to the supervisor. She wasn't available, but did call him back in the late afternoon. There was no new motor for our washer. Unfortunately, she said, that part was on national backorder, and B&S did not expect to get the part in before April 30th. My husband asked for a refund of our deposit and the "repair" charge from March 10. She refused to refund the repair charge, but did refund the $50 part deposit. We have now been without a washing machine for 36 days, and have had to visit the laundromat a total of 6 times. During this ordeal, at every turn, Bray & Scarff has not provided accurate or timely information. They have completely failed in customer service or in the very basic test of adequately performing their jobs. I will, of course, NEVER purchase anything from Bray & Scarff in the future, and would advise others to avoid this company as well.