The experience was outstanding! Our first contact was with the company owner, Brent Redfearn, who was knowledgeable, pleasant, and quite helpful. He has a great deal of "know how" and was happy to advise us. He was very patient as well in guiding us through the selection of the right texture and color for the look and style we wanted to achieve. We were a little nervous because we realized this was a choice that we would live with for a long time to come! He understood that. The professional who performed the work, Charles, was excellent. He arrived on time or reasonably early each day, he was thorough in setting up the area, making sure it was entirely clean and protecting surfaces not being worked on, and keeping us informed of his progress and the various stages of the process itself. He worked very hard and achieved amazing results. In addition, he has a kind, intelligent, and thoughtful demeanor. We never felt uncomfortable asking questions. All in all, the resurfacing project was about the best contracting experience we've had and we would highly recommend Miracle Method of Fairfax to anyone who would like to update the look of their bathroom or kitchen at a great price. We feel like we have a whole new bathroom at about one quarter the price of a traditional upgrade!