Get matched with top fireplace pros in Natrona County, WY

"Great quality work of work and great communication. Value for the price was excellent!"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"We are lucky to have this company in Casper. They were personable, professional and punctual. We will call them again when we need our Chinney cleaned."

"We purchased a fireplace from Porter’s in Casper and signed a contract in August 2020 for $5,932.00. We put down $3,000.00 so had a balance of $2932.00. In early September, I spoke with the manager regarding installation and was told I had a balance of $4,353.00 which, less the deposit of $3,000.00, left a balance of $1,353.00. I presumed the new balance was the result of a promotion of some kind. One should never presume. I called later in September and asked for a final billing statement. I received a billing statement in October for the $1,353.00 and sent a payment for that amount. In January 2021, I received a bill for $2,782.00. I called and was told that additional charges had been posted, ones from the original contract that had never been billed, and that the balance was $1,429.00, not $2,782.00. I asked why these charges were not on the final bill I had requested and why would they post charges months after the date of service. After some discussion, I suggested that some form of credit should be applied given they have not once sent a correct bill. I was given $120.00 off. I was furious with them and asked again for a final bill that was itemized with all charges and payments. I was assured it would be sent. I finally received a bill 4 weeks later with nothing on it but a balance due. It doesn’t make me proud to say that they wore me down and so I paid it. I may file a report with the Better Business Bureau but for now, I’ve elected to write this review. If you go there, I highly recommend their products and installers but, watch the billing. They clearly aren’t on top of it. Chris N."