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"December 31st, 2018 Dear Wasco, My Dad and I purchased Wasco windows for our home in 2001. A total of 18 windows. At the time, my Dad considered purchasing our windows from several difference area companies. He traveled to each of them comparing the price and quality of the windows. After doing his homework, my Dad decided that Wasco would be the best company to purchase the windows for our home. My Dad was retired and I was still working. We decided to split the cost of the windows. I am quite certain that one of the things that helped my Dad to make his decision was the Lifetime Warranty that came with the sale. I did not think a whole lot about it then but my Dad did. A few years ago, I noticed the black seals inside of the windows had began to buckle. I also noticed the shades in my bedroom would move whenever it was windy outside. So I called to express my concern. I had not looked at the paperwork we had saved from 2001. I was scared to death to have a technician come and look at my windows because I knew it would be difficult for me to pay for 18 new windows to be installed. I was thrilled beyond measure when I was told that our windows were covered by the Lifetime Warranty. If I could have done cartwheels, I would have! The receptionist I spoke with was friendly and really helpful. She explained that she would send out a technician to look at my windows. A few days later Brad arrived. After closely inspecting several of the windows, he got out his measuring tape and measured every single window in our home. I was told that I would need to only pay for the trip charge ($54.95) and that all other costs would be taken care of. I was SO IMPRESSED. It is not often in our day and age you find contractors or companies who are willing to stand behind their products and work. This is exactly what Wasco does and did! A week or so later, Brad and Rob returned with brand new glass and seals for all 18 of our windows. They spent all day working. Both Brad and Rob were friendly and professional. I felt comfortable having them in my home. One of the duo stayed outside working in the truck installing the new glass and seals into the window frames. While the second gentleman removed one window at a time, took it outside and then brought it back in and re-installed it once again. It was quite cold out the day the windows were installed. I was grateful for how well Brad and Rob worked together and how quickly the windows were changed out. The new glass and seals have made a huge difference in the warmth we feel in our home. The shades do not move a bit even when it is extremely windy outside. I am handicapped and really appreciate the tip in windows. It would be extremely difficult for me to remove windows and screens to clean our windows. The tip in/out windows make it possible for me to still clean our windows. I am really thankful for this. I would highly recommend Wasco to any of my neighbors and friends who are shopping for new windows. Its wonderful to find a company and its employees who take such great pride in their products and service. Thank you Wasco for making it possible for me to take good care of our home and family. CherylAnn Order #72642"

"We had 3 big windows replaced & added a sliding glass door. Edwin from Mad City Windows & Baths came & put them in, him & his crew were very nice and did an amazing job. The windows & door look great!"

"Oscar is very professional, a great communicator, he stayed and fixed our sliding pantry door even though he was just here to give an estimate. We really appreciate him and highly recommend!"

"They did a great job on a very detailed project that included installing baseboard trim, window trim, and some drywall. It was a very detailed project and the end result was beautiful."

"After having several other companies come out and try and sell me like crazy, these guys were the only ones that gave me a quote directly over email, for a sliding door, without hesitation and by far the best price almost seemed too good to be true but they were on time, professional and the quality is great."

"We had 9 Windows and a patio door installed the installers did a great job. Dontey our sales rep was informative and professional. Having 9 more windows done. Would recommend Empire to others. Keep up the great work! Rick and Joan P."

"Came within one day of my request because it was urgent. Arrived on time very nice. Understood the problem and how to fix it with the least amount of damage the surrounding areas. Finished up the work the plumber could not finish because of the damage to the flooring And then finished off the ceiling in the garage very nicely repairing the drywall. I would hire him again and probably will."

"0Took too long to write this so don't remember details.  However, I was happy with the work he did and will probably contact him for some work I need done this year.
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"Jeremie was great to work with. He was very prompt and held true to everything he had said. Window looks great and definitely did the little things to ensure we were satisfied before he left. Very happy and would highly recommend."

"They were very receptive to any ideas we had and any changes to the remodeling plan that we suggested. Their work is top-notch! The custom barn door (which they designed) was a beautiful addition to our custom coat closet / pantry. I would highly recommend them for any project you have."