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Toilets questions, answered by experts

Toilet handles can get stuck for a couple of reasons, but it’s commonly an issue with the chain. Remove the lid and check the chain’s connection, running from the flapper to the handle arm. Sometimes the chain gets snagged on or against another part of the tank. 

The chain might not have the right tension. For example, a chain that’s too short can make the handle feel stuck. Check that there’s some slack in the chain. Old, worn-out flappers can get stuck, too. In this case, you’ll need to see which size toilet flapper you need.

Flushing the toilet only to realize it’s clogged can cause anxiety. To avoid a clogged toilet, use less toilet paper. If you notice that the toilet is flushing and refilling slower than usual, you can use a plunger to clear clogs in the S-trap. If that doesn’t work, call a plumber to check your system and possibly clear the drain lines.

While you don’t have to run out and immediately buy a new toilet at the first sign of a clog, if the toilet keeps clogging because it’s a low-flow or poorly designed model, a new toilet may be the way to go. If your toilet keeps clogging, you can try using less toilet paper, adjusting the fill valve, checking the toilet vent pipe on the roof, and using a toilet auger to make sure nothing is stuck in the pipe or trap.

Your toilet handle might not come back up if the nut is loose or the bolt threads are stripped. Try to tighten the mounting nut and wrap plumber’s tape around the handle bolt to fix stripped threads. It’s possible the handle was improperly installed. If that’s the case, you can use the instructions above to correct the handle’s position. 

You generally cannot replace a 10-inch rough-in toilet with a 12-inch model without making significant plumbing updates. A 12-inch rough-in toilet will not fit a 10-inch rough-in space because the floor drain is in the wrong position. To accommodate the larger toilet, you would need to move the drainpipe, which could cost between $0.75 and $30 per linear foot, plus labor. In most cases, it is more cost-effective and simpler to purchase a new 10-inch rough-in toilet. However, it is possible to install a 10-inch rough-in toilet in a 12-inch space by using a longer connector.

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