Get matched with top window pros in Drummond, WI

"I was 110% satisfied with the entire window project. From start to finish, everyone involved in the project was professional, friendly, and skilled. I had 6 windows replaced with renewals and all other windows wrapped to match. The windows are quality, the trim that the installers put up is beautiful, and every last detail was covered...including every little nail hole covered in matching putty. The wrap put on my older windows looks great, with a quality caulking job. Every one of my windows has been improved. I highly recommend Renewal by Anderson and Heritage Window and Glass in Superior Wis."

"I hired Ray Foss to install an egress window for me. He was prompt on his phone calls, he explained what kind of window I would need for my space and why. He went over options for the window and different types of trim for the inside. He had an opening in his schedule and was able to get us in 2 days after talking with him. They installed the window in one day, then came back the next day to finish trimming the interior. Ray was a pleasant guy and he knew his craft. If I ever need an egress window put in again, I will definitely be calling Ray Foss Construction."

"A very thorough job of installation of the windows. The windows look, and feel MUCH better than Our old windows."

Our mission to our customers is the continuous improvement of our ability to meet their needs and exceed their expectations at every opportunity. Our mission to our employees is to provide a work environment that treats you fairly, with respect and dignity, thereby allowing you to give your best effort to your work. Accomplishing our mission will allow us to be a successful company, staffed with successful individuals, conducting business with happy and loyal customers.

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"It turned out pretty well. There's a little bit of miscommunication when it came to what the promotion included from on their end. Other than that, it's been wonderful. We paid extra because we have a couple more windows and doors than their general that they cover so we had to purchase a couple of extras. They were very helpful about setting it up very easily. They sent us a new sensor because one wasn't working properly. It was a very good experience."

"If you want to work with a company that goes the extra mile, choose the G.F. Company. G.F. sided our house plus a new addition and they did the job in December and January and those months were pretty cold months. The job was excellent in spite of having to work in cold and inclement weather. They went the extra mile by finding aluminum trim to match the existing windows. Also installed some new windows on the main residence. We are very happy with the windows. As it happens, through no fault of G.F., one of the window panes cracked after a couple of weeks. G.F. replaced it, no questions or hassle. I think the real test of a company is how they solve a problem.....G.F. gets A+. Lastly, when you deal with G.F. you deal with the owner. I saw Ariel before, during and after the job was completed....real customer service. I may need some roofing work done: I'll call G.F.
David Fagen
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Over 50 years combined experience between the 2 of us at Lifelong Home Improvements. We specialize in windows & doors and no project is too small!

With years of experience serving the area, we are your solution for all your needs. We take great pride in our extreme professionalism, timeliness and superior customer service on every job. We make sure to develop a lasting relationship so that the next time service is needed there will be no question on who to call. Call us today so we can discuss your needs and make a plan that fits your budget. Satisfaction guaranteed!

"Over the years we feel like we have gotten value from this service, however, there are constraints on that value.  They have replaced dishwashers and air conditioners etc. for us when ours have died.  They replace one for one - equal quality for equal quality.  We have been allowed to upgrade (by paying the difference) to better replacements and then they have covered those new replacements.  All in all, it has worked for us.  Here is why they don't get a better rating from us.
They obviously negotiate deals with repair/replacement providers which means you are not high priority for these providers which is reflected in their responsiveness to your needs.  This past few years, it appears like they are far more reluctant to replace equipment.  As an example we have two 18 year old air conditioners that break down at least twice a season.  For the past three seasons it seems as if they have practically rebuilt the things vs. just declaring them dead.  Each time there is a service call, we pay $75 so it has begun to add up.
Today, (Saturday) our hot water heater began delivering rusty water and when we checked it, we saw that it has apparently been leaking for awhile and so is likely close to bursting.  In my mind this is an emergency.  AHS (who heard the whole story0 called a company which called me right a way but the earliest they could get someone out was Tuesday.  This is the absolute maximum time window in our AHS agreement (48 hours - business days).  It didn't matter that between now and then we could have 60 gallons of water flood our house.  I called AHS and asked for another provider.  They first suggested that we shut the water to the house off (really?) but they did contact another, who did not bother to call back (they were open at the time of contact).
My husband and I went to Angie's List and called one of the A rated companies.  Long story short is they were here within an hour and we will have a new hot water heater today.
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