Get matched with top patio pros in North Bend, WA

"As the GC for my own full home renovation, I was looking for a turn-key company that I could outsource and trust to handle the exterior work for my house (new house wrap, siding, and window/door installation). I was really optimistic about this company because they were a Hardie-certified installer. I hired them to install about 30 top-of-the-line Andersen windows, several exterior doors, and install all new Hardie siding and trim. Unfortunately things went south on day 1 and continued to spiral out of control. In a nutshell, I had three different project managers assigned to me throughout the project, and neither of them came on site once the project started (until the very end, and the last project manager was awesome... kuddos to him!). The first crew that came on board were subcontractors, not Evergreen employees. When they started to install my windows, I knew immediately that they did not know how to properly flash a window sill (they had gaps in the Vycor flashing, didn't wrap the sill properly, etc. etc.). I called this to the PM's attention but nothing was done. The crew installed all windows in one day, not properly flashed. Crew was retrained and came back to "fix" them, but still didn't properly flash them. Meanwhile, they were taping the seams on our house wrap in the rain, when the house wrap was wet, so nothing stuck and had to be redone. Fortunately this crew was let go and I was told they were going to bring their "in-house" crew to finish. The next crew was awesome and they ended up removing all windows and reinstalling them. In total, each window was installed three times! As a result, some of the nail flanges and seals were broken. I called this out to the PM and owner of the company but did not get a response. From this point on, the crew that stayed on did a good job and was pleasant to work with (but I found out they were also subcontractors, not "in-house" employees as I was told up front). The delivery of a few windows and doors were delayed by about three months, which was my responsibility. I told all project managers about this upfront, including the first project manager before the project started. He said it was okay and that we could start the project and hold back a specific percentage amount of the project payment until they arrived so they could return to complete it at a later time. He and I agreed and the project moved forward. When the owner of the company, Jon Jordan, found out about the window/door delays, he was irate. His brother/GM and PM (who were both very polite and professional) called me and tried to negotiate a higher partial payment percentage rate which was absolutely frustrating to me. I explained to them that I had suffered for months through the project with extreme errors and redos, which caused mental angst, and that we had already agreed on a percentage on day one. Nonetheless, I was willing to increase the partial payment a little bit just to wrap things up. The owner followed up that evening by texting me in an aggressive, threatening tone. He said my only options were to allow them to finish the project immediately (which was impossible because we didn't have the remaining windows or doors), or pay them in full immediately and they would return after the doors/windows arrived a few months later. Otherwise he would sue me and put a lien on my home. He and I hadn't even spoken prior to that, and it was shocking to get such an aggressive text from a guy who never even heard my side of the story… I proposed to the owner that we cease the contract immediately, and that I would pay them for all work completed at that point. We agreed on how much work was remaining, and removed that amount from the contract price. We cancelled the contract, he had his remaining materials picked up and that was that. Again, I was hopeful for this company and wanted to have a great experience, but due to the poor project management experience, inexperienced subcontractors who caused damage and significant delays, and a sue-happy, angry owner who lacked professionalism and compassion, I could never re-consider hiring, let alone recommend, this company for any type of contracting work."

"RT Total Lawn made the process from inquiry to installation easy. Sara responded to my Angie’s request, answered a few questions, then came out with owner Rafael to do an estimate. We discussed drip vs in ground irrigation, agreed on a fair price then the work was scheduled and completed quickly. When done, RT’s crew did a thorough clean up and Rafael and Sara came back to do a walk through. I am 100% satisfied and look forward to working them on other projects. Great to find a local business that does quality work and cares about customer satisfaction. Highly recommend!"

"Sergio and his crew kept us informed throughout the entire process, we would definitely use them again and highly recommend them for your landscaping needs. Susan L"

"Very talented with a remarkable skill set to remodel kitchen and bathrooms."

"Had huge foundation problems at a project of mine on the waterfront. We used terrafirma to both waterproof the entire basement AND lift the foundation. 10/10 would recommend. extremely communicative, very knowledgeable, and even brought a crew in from Oregon to help us stay on schedule. Oscar and jorge got the job done extremely quickly and Seth was fantastic as my project manager. "

"Mack and Sons? More like Crack and Sons. Prompt bid and scheduling were a plus. Communication leading up to job completion was exceptional. Afterwards I was treated like a one night stand and never talked to again when I brought up issues with the quality of work. If being ghosted for months on end, yelled at by the owner at 8pm on your door step while you're putting you're trying children to sleep, you like to buy once cry twice , and have a love for substandard work then this is the business for you. Yelled at on your own property at night? I asked they remove pictures of my property and the work they did from their Facebook page as they didn't do a good job and it's not representative of the quality of their work. I also added that it's comical that they claim to support veterans but have treated multiple veterans in our community poorly. If the Veterans Administration were a concrete company it would be Mack and Sons. That elicited a response and I was actually happy to see the owner roll up at 8pm onto my driveway, Maybe they're going to fix this. I let her know that it's bedtime for the kids but the concrete they poured is right around the corner and she can look at it there. "I don't care about the concrete." I guess I wouldn't care either if I already had taken the money and done a poor job. A polite you need to leave the was met with a no followed by tears and shouts. Apparently as a veteran, I don't know anything about veterans. I laughed so hard in DD-214 that I coughed up black stuff from being near burn pits during my deployment to Iraq. Alas, the comedy routine didn't last long and after 3 more requests to leave my property, I had to use my big boy voice to get the owner to leave. I would say it's safe to say that they won't be resolving any issues with their work."

"All interactions in the job bid, approval and scheduling were friendly and professional. Dustin and Jaime did an awesome job!!! They arrived on time, went over the job in detail with me, and then went to work. As the job progressed they kept me informed of any issues that arose and made sure I was happy with the process. The final results were flawless and they left the jobsite spotless. I would hire this company again in a heartbeat!!!"

"Very well prepared and very easy to explain the job to. A real pro.."