Get matched with top movers in Mercer Island, WA

"If I could give zero stars, I would. We recently hired Keep Moving, and it was by far the worst moving experience we’ve ever had—and we’ve done multiple cross-state moves with zero issues. This company is disorganized, careless, and completely unprofessional, despite claiming to be “reputable.” We had five movers, and somehow what should’ve been a straightforward move turned into a 12-hour ordeal with two trips, countless mishandled items, and a massive amount of unnecessary stress. The team wasted time joking around, smoking in our garage, and showed no sense of urgency, respect, or coordination. Yet we were charged premium rates. The Damages and Issues: Our $3,000 Sony OLED TV was destroyed: screen cracked, case damaged, and now it won’t even power on. Our full-size cello was mishandled—string snapped and bridge shifted out of place—requiring professional repair. Fragile boxes were crushed under heavy ones, breaking irreplaceable items. Furniture was left disassembled, some pieces were left behind entirely, and clearly labeled boxes were dumped in a single room with no regard for where anything belonged. Our carpet was ruined due to no floor protection at the home we were moving from—despite being told this would be done. Moving blankets were left behind, items were half-unwrapped and abandoned, and in an absolutely absurd practice, the movers dumped our belongings out of their boxes to reuse the boxes for something else. And worst of all: during the move, I walked into the master bedroom and found one of the movers going through my dresser drawers—specifically my underwear drawer—and boxing up my personal items without permission. They never asked. They simply took it upon themselves to rifle through my things. This was a complete violation of privacy and totally inappropriate. After all of this, Keep Moving offered a laughable $150 in compensation, which we had to fight to get raised to $350. That still doesn’t come close to covering the damage, stress, or time we’ve lost trying to fix what they failed to do right. They call themselves reputable? They currently have a D- rating with the Better Business Bureau, and there are multiple reviews with complaints eerily similar to ours. That’s not a coincidence—that’s a serious pattern. Bottom Line: Keep Moving does not stand by its advertised values of care, professionalism, or trust. If you care about your belongings, your privacy, and your peace of mind—do not hire this company. Let me know if you’d like this tightened up into a shorter version too for quick posting. You said: let's add that google reviews are polished due to them offering incentives to rank their company high ChatGPT said: Absolutely. Here's the final, polished version of your 0-star review with that detail included: If I could give zero stars, I would. We recently hired Keep Moving, and it was by far the worst moving experience we’ve ever had—and we’ve moved multiple times without issue. This company is disorganized, careless, and blatantly unprofessional, despite claiming to be “reputable.” We hired five movers, and what should’ve been a simple move turned into a 12-hour mess with two trips, countless mishandled items, and an overwhelming amount of stress. The crew wasted time joking around, smoking in our garage, and showed zero respect for our time, property, or personal space. The Damages and Red Flags: Our $3,000 Sony OLED TV was destroyed—cracked screen, damaged housing, and now won’t power on at all. Our full-size cello had its string popped and bridge knocked askew due to mishandling. Fragile boxes were crushed under heavy boxes, resulting in broken and irreplaceable items. Furniture was left disassembled, some pieces were left behind entirely, and clearly labeled boxes were dumped into one room without care. Our carpet was soiled because the movers didn’t lay down floor protection at our old home, despite promising they would. Moving blankets were left behind, items were half-unwrapped and abandoned, and in a completely bizarre move—they emptied our belongings out of boxes to reuse the boxes for themselves. And the most disturbing part: I walked into our master bedroom to find one of the movers going through my dresser drawers—specifically my underwear drawer—boxing up personal items without my knowledge or permission. There was no request, no communication—just a total violation of privacy. Keep Moving initially offered $150 in compensation. After weeks of back and forth, they raised it to $350, but it still doesn’t begin to cover what was lost or damaged—not to mention the time and emotional toll this has taken. They claim to be reputable, but if you dig past their curated image, you'll find many reviews describing similar experiences. One important thing to note: their Google reviews are artificially inflated, as they offer incentives to customers in exchange for high ratings. That’s why the glowing reviews don’t reflect the reality of what you might experience. Final Thoughts: Keep Moving does not uphold the values it advertises—there is no trust, no professionalism, and absolutely no customer care. If you value your belongings, your time, and your privacy, do not hire this company."

"They came and helped me in a pinch. Had a very heavy bed that needed moved and they came through and problem solved and figured out how to move with zero issues. Thank again Madge & Caleb"

"I cannot say enough good things about my experience with this moving company! From start to finish, everything went so smoothly, and that’s thanks to the two incredible movers who handled my move. They showed up right on time with great attitudes, ready to get started, and immediately put me at ease. What impressed me the most was the balance they struck between speed and care. They worked so quickly and efficiently, but at the same time were incredibly careful with all of my belongings—wrapping, lifting, and loading everything as if it were their own. Not a single item was scratched or damaged, which is such a relief when you’re trusting people with all of your personal things. Beyond their professionalism, they were also just genuinely nice and helpful guys. They really went above and beyond to make the whole process easy and stress-free. Moving is usually something I dread, but thanks to them it was honestly one of the most seamless experiences I’ve ever had. I would highly recommend this company to anyone looking for movers who are reliable, hardworking, careful, and kind. These two absolutely exceeded my expectations, and I’ll definitely be calling them again for my next move!"

"The quote was so poor the final bill was double. Not experienced in moving any valuables (no crates) TV, Art etc.."

"I cannot say enough great things about All Service Moving—and ESPECIALLY Rico and Reyes, who were absolute lifesavers for my last-minute move. After another moving company bailed on me the day before my scheduled move, All Service swooped in and saved the day. Rico and Reyes showed up EARLY, upbeat, and ready to tackle the challenge—even with super heavy furniture that usually requires a 4-person crew. Somehow, the two of them handled everything like pros without a single scratch or ding—on the furniture or either home. What really stood out was how personable, kind, and thoughtful they were. They moved quickly and efficiently, knowing I was paying by the hour, but never once sacrificed care or quality. They were kind to my mom (who was helping me out), and so sweet to my two dogs too. If you’re planning a move, ask for Rico and Reyes by name. They went above and beyond, and I want their team to know what a fantastic job they did. They deserve every bit of recognition. 100% recommend."

"Fantastic team worked fast to get my apartment handled. Took care of my stuff and were very professional and friendly "

"Excellent job!"

"The Quality Mover was a good experience for my son moving from Vancouver WA to Brooklyn NY. The guy who came to pick the staff was carefully and professional. "

"Not an actual moving company, they are broker, they quote you number that is not factual, they say that there are no hidden fees but there are. The cost is almost double what I was quoted. When I called for services, I was treated extremely poorly, like I was a criminal. Stay as far away from this organization as possible."

"Awful and so much damage! They were never on time. 2 days late. Didn?t communicate! Just awful service. They contract out to others to do their work."