Gentle Giant Moving Co
About us
Gentle Giant is a Seattle moving company with highly trained, professional movers who are adept at navigating all types of apartments, condos, and homes on the streets and ferry ways of Seattle. Our Seattle Movers have moved everywhere from Bainbridge and Mercer Islands, to Bellevue, Belltown, Queen Anne, and Capitol Hill.Our Seattle moving company serves the greater Seattle area, including Renton, Bellevue, Kirkland, Bothell, Shoreline, Bremerton, Kent, Auburn, Tacoma, and enables us to move customers as far as Bellingham and Olympia.
Business highlights
Services we offer
& International, Long Distance, Moving Company - Local
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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"Hi, Thank you so much for providing this terrific feedback. We greatly appreciate you recommending Gentle Giant. It means so much to us to be recognized by our customers and we really appreciate you taking the time to write this fantastic review! We look forward to working with you again."
My only complaint is that they charge a rental fee to use their giant hauling bins. They used 4 of them at $6/bin for a total of $24. In the grand scheme of the move $24 isn't a huge deal. The part that bothered me is that they didn't inform me at all. It was just a small line item on the final bill. They should be transparent about it and mention it beforehand.
All the while, they were patient with changes in plan and helpful with room arrangements. All in all their services were a stellar experience. I give them the highest recommendation.
disingenuous in terms of promising one thing, agreeing to set terms, doing something different and then not following through.
The good first: We were moving everything, approximately 18000 lbs of goods based on previous move weights from a corporate relocation. But since we were moving at our own expense this time, we came to Angies list and got the best rated movers and then got multiple bids. Gentle Giant was not the cheapest, but my wife loved the professionalism of the person she met and walked our house with, the care he had for working around our family's life with four kids, and our work schedules. The quote they gave came in with a large variance: between $5300 and $6800. Every other quote we received
was a firm quote, and I couldn't accept so much variance.... but my wife really liked them so I called and spoke with the person who gave us the quote and told him I needed a Firm Fixed Price contract, and I split the difference to $6,000 as what I would pay. The gentleman said he had to talk to some others, including the driver / mover to ensure this was feasible / reasonable. A
day or two later he called back and agreed to $6,000 as a fixed firm price, so we paid our deposit and authorized the move. The movers showed up on time, were professional, polite, and FAST! These guys worked their butts off and were great. The delivery also went GREAT. They met the schedule they promised and barring two accidents to our walls (one discovered at time of move, one discovered later), it went flawless.
The Bad: at the completion of the move things started falling apart when I was asked to provide payment and balance of $6800. This was after multiple discounts were applied, including for one of the aforementioned wall damages. I told the
driver/mover that I had a firm fixed price contract for $6000 but he told me I would have to take it up with the head office.
Him having done a great job, I gave him the credit card and then, after he left, held the charges at my bank from completing until this was resolved. SO on to resolution: I called the moving company and asked to talk to the gentleman I came to the FFP
contract with, about the charge issue. The lady who answered the phone said he was the wrong person and that I really should speak with another woman at the office, who also wasn?t available. I was told that both parties would be contacted via email by this person who answered the phone to decide who should contact me in return for resolution. A week later having heard nothing back, I called again and this time had to leave a message on the recorder. A week later I was contacted by the woman referenced in my first call and when I started asking about the price and why it changed ? she told me she only wanted to talk about empty box pickup and that someone else would have to call me about the bill. She asked when I was available for box pickup and I told her immediately and at any time (since we have a live in nanny). She said she?d need to contact me back and confirm the pickup date for boxes, and in the meantime she would get the right person to call me about the bill.
That was late April ? it is not mid-May and I have yet to hear back from them on either subject.
As of today's date, this is still unresolved and is causing considerable stress as to getting resolution on this item.
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