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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Chris was on time and did a great job rehabbing our old girl. He found the issue, got her to start, and then painted the firebox, cleaned the glass, and vacuumed everything. I swear, our (pretty old) Heat-n-Glow looks like new and better yet, she works perfectly."

"INITIAL CONTACT The company was quick to respond to our inquiry and set up time for a consultation. What we thought was a consult to receive a bid became a high pressure sales pitch. And our down payment to secure the quote for the job was actually a binding contract for the FULL scope of the project with significant penalties for cancelling (read the contract fine print!). A cancellation window of three days to release liability for the FULL AMOUNT OF THE PROJECT was a big surprise as we read through all the paperwork the days following. We have learned a hard lesson not to sign anything after 9pm, we were both so tired and hungry at that late hour we did not thoroughly read through all the paperwork. Our mistake. We obviously ended up moving forward with the project and got more comfortable after reading through reviews of the quality of the work and the experience customers had once they got past the “sales” call. Most were very positive. We also found that no other company offered the length of warranty that System Pavers does and with the large and challenging area, sloped terrain with drainage challenges and more than 5K sq ft, we felt comfortable that this was the right company to do the work. CONCEPTUAL DESIGN AND RENDERING Overall, the software was helpful in deciding the layout and the borders of the pavers. But we still had a hard time selecting the type of stone with the generic 3D rendering. We had to trust our instincts with the pictures in the catalogues provided to decide what to order. Once we decided on the Mega Lafite and Mega Arbel stones from Belgard, Jeff worked very hard with the vendor to get the color we wanted (as the Victorian shade had been discontinued) at the price we needed to fit our budget. We certainly appreciated this extra effort with the vendor. QUALITY OF WORK We read many reviews relative to the installation and quality of work. There was one team, led by Moises Ponce, that had received nothing but positive reviews. We were grateful that Jeff and the management team at System Pavers reworked the summer schedule so that Moises and his crew were able to take on our project. His team did outstanding work, they were always professional, and cleaned up after themselves. The installation of the pavers and the edging was seamless and the final product has more than met our expectations, it is really beautiful. We get many compliments on our new driveway and front yard and know that we enhanced the value of our home substantially. The team had to address some drainage challenges in front of our house and shop and the choice of permeable pavers so far seems to be functioning well through the first set of rainfall and falling leaves. The only challenges we had with the installation process involved two areas. The first had to do with communication between the Designer, the Project Manager and the Installation crew doing the work. There were times they were not on the same page and luckily one of us was home when most of the work was completed and could monitor the install. The second had to do with the landscaping/grass once the stones were completed. We had to move a portion of our in-ground sprinkler system prior to the new sod being installed. The day the ground was prepped for the sod, several of the sprinkler heads were completely buried and one was even on its side, covered with mulch. Had we not been on site and pointed this out, there could have been significant rework to correct after the sod had been installed. OVERALL We are very satisfied with the work and the end result. The cost for the work may be more than the value added to our home but there were other factors/benefits we considered in the choice of stone we selected and the overall design that increased the price beyond our original budget. It has transformed our front entrance and our front yard into our own private retreat and we no longer have to deal with the dust tracked into our home from our previous gravel driveway."

"I contacted Area Heating and Cooling after our AC stopped functioning on 6/22/21 Due to the hot weather and high demand, they were unable to schedule an appointment until 6/28/21. The technician confirmed that the blower motor and capacitor were shorted out and needed to be replaced. He also provided a verbal estimate of $1,100 to complete the work which seemed somewhat steep to me not knowing what the repairs entitled. I was charged $160.20 for that first Service call and was left without AC on that day when the outside temperature went up to a blistering 114° which was the hottest day ever recorded in Vancouver, WA. Another Technician came to perform the repairs on 7/2/21. Replacing the blower motor and capacitor involved removing 6 screws of the blower cabinet cover, 4 screws of the blower motor assembly, 3 screws from the motor bracket, 1 nut on the blower motor collar to remove the motor from the blower housing; another screw on the strap to remove the capacitor, removing the wires from the capacitor and motor and putting everything back together in reverse order with the new motor and capacitor. The verbal estimate ended up being $1184.70 with tax for which I paid and received the invoice 2 days later. Since Area Heating and Cooling never provided me with a written estimate of the repair, I was not able to look up the parts beforehand and left only to accept the verbal estimate, but what can you do when you can’t find someone else to make the repairs. High heat, high demand so..? High prices? Hoping to find some justification on the invoice for the high cost but the invoice only listed: Non stock blower motor repair $800.00 and non stock capacitor repair $300.00. First of all, it’s not a repair but a replacement. Second, The first Technician on 6/28/21 replaced the capacitor which he had in his truck but since the motor was dead, he removed it. How could this be “Non Stock” if it’s in the truck? I looked up the manufacturer website on line and was able to find reference numbers for the parts that had been replaced and found a motor between $150.00 and $264.00, the capacitor is available from $15.00 to $30.00. Apparently there is a markup for labor but a 300% to 530% for the motor and between 1,000% and 2,000% markup for the capacitor. This is robbery! I am not planning on contesting the cost with Area Heating and Cooling but the least I can do is post this review to warn potential customers of how this company conducts business."

"Rick and Don were amazing. they responded to calls quickly and were able to come out relatively soon. I had an issue with the water heater a few days after install and rick answered the call and gave me great information moving forward to fix the issue. When installing a gas line Don knew my wife and I were fairly desperate for it to be installed and was unstoppable in his efforts to achieve that goal for us. I've used cascadia plumbing 3 times in total now and would call them first, recommend them to family and friends, and trust their judgment. Amazing caring and genuine people to work with."

"I called Dan's Top Notch when my furnace, which is located in the attic, started leaking water through the ceiling. Kyle showed up and after he looked at the system told me he wasn't certain what the issue was. He called someone and sent pictures of our furnace then told me there was nothing he could do. The system wasn't installed properly and needed to be replaced then charged us $102 for that advice. When I asked how much it would cost to fix it he wasn't able to quote me a price but told me someone else would come out to give us a quote for a new system....By the way that's $102 for the advice. This was a service call and even if the system should be replaced either fix the system or tell me you'll have to come back to finish the job with additional parts. There was no other option because he told me he couldn't do anything else. We started talking about payment and it became pretty obvious that it was going nowhere fast and Kyle was nothing but the unqualified guy in the field and arguing with him was pointless. The funny thing is I had Dan's Top Notch out the preceding 3 years in a row to conduct annual maintenance/service and cleaning of the system which according to them includes checking that the system is running at peak efficiency. Nobody ever mentioned the system was installed improperly and nobody ever told us the system needed to be replaced even though they were looking at the furnace which was what ultimately failed. I will never use Dans again and I would HIGHLY RECOMMEND AGAINST ANYONE EVER USING THEM!!! TERRIBLE SERVICE AND THEY HAVE ZERO INTEREST IN DOING RIGHT BY THEIR CUSTOMERS!!! BUYER BEWARE"

"It went smoothly. They always kept in touch with email's & phone calls. They called 1/2 hour before scheduled time to say they were on their way. The laid down mats to protect my floors. The cleaned out the insert and vacuumed all around so not to spill any debris into the room. They were worth every penny. They said the stove was about 600 lbs. They carefully explained about the EPA needed proof that the stove was removed & destroyed which I had no idea it was needed."

"I have been a faithful customer of Grassi’s for 5+ years. They’ve installed 3 systems for me and serviced 4. I am a small business owner in town and don’t take negative reviews lightly. As of today, Grassi has lost me as a loyal customer. Over the past 6 months we’ve had consistent issues with a couple systems (5+ call outs to 2 properties). To their credit, since the units are under warranty they say they will warranty the parts. Even still we are at $1,700+ costs thus far. Today, our tenant was cold and turned on the heater. It is 60 degrees outside. Grassi is charging for another callout as the units that they worked on within the month threw another code. Their technician, Cody, called us and told us that this is an operator error, blaming our tenant for their machine malfunction, as these are “not designed to heat when the temperature outside is above 60”. These are the only heat source for the house as recommended and installed by Grassi. What is our tenant supposed to do? I don’t believe this is an engineering issue as I have more faith in Carrier (the brand installed) or my tenant, who deserves to be comfortable. My take is that this was either poorly installed or poorly recommended. When asking more questions Cody, the technician, told us that we knew nothing about refrigeration and hung up on us."