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"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says, “Should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances.” I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is hostage. Even Airbnb’s offer full refunds on deposits within just a few days of people’s arrival date. 3 days to cancel with service not scheduled for 6 weeks out, “C’mon man.” No materials were used. No service workers’ time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees, because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control of how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I didn’t spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed like a nice enough guy. No answer. No call back. I will never seek out this company’s services again and I will actively discourage others from doing so but, based on my experience, I expect they really don’t care."

"Dynasty Decking has my vote for best construction team. They are not only honest and trustworthy but kind and understanding. They worked with my budget and troubleshooted with me so that I got the best possible results. I recommend them to all my friends and family. They’re even certified through the state unlike a few of the other people who gave me outrageous quotes."

"I highly recommend them."

"Kevin was fast, professional, very reasonably priced and did an exceptional job for us. We had some recent high wind damage to our roof and he was able to get to our repair right away so we could avoid any long term weather exposure. I strongly recommend Kevin and will be calling him again in the future!"

"B & E did an excellent job and was able to complete the work in the time frame required. The employees were very pleasant and hard working."

"Sam was very friendly and went right to work. He also didn’t mind my dogs."

"5 months after the completion of my bathroom renovation, I’m now seeing issues with Alexander Santillan’s work. The grout/caulk work that was done is not satisfactory and is now cracking where the tile meets the ceiling. There are voids in the grout along the walls of the shower. While the contract that we’ve both signed states that he has a one year guarantee on his work, Alex has now become unreachable to resolve the issues seen. I’ve reached out via phone, text and email to no avail. I finally decided to give him a call from my work number and magically, he answers. When I let him know that I’ve been trying to get in contact with him, he told me that he “didn’t get” my calls or text messages. I then described the issues with the grout/caulk and without even seeing anything, he says that my house must have “shifted.” He told me he would call the next day to arrange looking at the issue but he never called me back. I will now have to come out of my pocket to resolve his shoddy work because he will not respond to any correspondence that I initiate. He is blatantly ignoring my calls so I'm forced to update my review. My issue now is that he is clearly not a man of his word, doesn't honor his contract and runs his business very unprofessionally. I now realize that there were red flags that I looked past throughout the process. These include him not returning to install shower shelves, installing a chipped piece of marble on the floor when there was plenty of tile to use, and him leaving several heavy bags of debris from the project in my garage when debris removal is included in his fee. Save yourself the headache, money and time and find a more reputable contractor. As a customer that gave him business during a global pandemic, I am very disappointed."

"Brad was easy and reliable to work with. Communication was easy and stress free. He was diligent to assure timely service however also was carefully regarding the weather. I also appreciate that he is not contracting out the work. He has done several roofs in our neighborhood, and has an exceptional contractor."