Salem Home Improvement

5 months after the completion of my bathroom renovation, I’m now seeing issues with Alexander Santillan’s work. The grout/caulk work that was done is not satisfactory and is now cracking where the tile meets the ceiling. There are voids in the grout along the walls of the shower. While the contract that we’ve both signed states that he has a one year guarantee on his work, Alex has now become unreachable to resolve the issues seen. I’ve reached out via phone, text and email to no avail. I finally decided to give him a call from my work number and magically, he answers. When I let him know that I’ve been trying to get in contact with him, he told me that he “didn’t get” my calls or text messages. I then described the issues with the grout/caulk and without even seeing anything, he says that my house must have “shifted.” He told me he would call the next day to arrange looking at the issue but he never called me back. I will now have to come out of my pocket to resolve his shoddy work because he will not respond to any correspondence that I initiate. He is blatantly ignoring my calls so I'm forced to update my review. My issue now is that he is clearly not a man of his word, doesn't honor his contract and runs his business very unprofessionally. I now realize that there were red flags that I looked past throughout the process. These include him not returning to install shower shelves, installing a chipped piece of marble on the floor when there was plenty of tile to use, and him leaving several heavy bags of debris from the project in my garage when debris removal is included in his fee. Save yourself the headache, money and time and find a more reputable contractor. As a customer that gave him business during a global pandemic, I am very disappointed.

Very well, impressed with their work and punctuality, as well as finishing the job when they said they would.

Wonderfully, highly satisfied. Happy to recommend.

The employees were extremely hardworking and friendly My home is amazing now and I’m so thankful for Salem Home Improvement

Owner Alex was great to work with, very professional and personable. The quality of work is superb, as Alex and Jesus were very diligent and paid attention to the details of their work. I wanted a 3' shower installed in a small laundry area, and when I decided I needed the wall pushed back, the whole project changed, but the extra work was not a problem for them. What I got in addition to the shower is what seems like a new bathroom. The shower was added (and beautiful), toilet moved, walls bumped out, and washer/dryer set into a newly recessed alcove. The added cost was fair, as well. In fact, the cost was better than the other three quotes I had gotten. Additionally, we needed plumbing re-routed, and new plumbing installed, and the work done in the basement was quality, as all pipes were neatly tucked within the rafters, and glue applied at connections for added security against leaks. The guys also worked very clean and carefully, cleaning up before they left each day, protecting the floors and walls with drop cloths, etc. When a small bump or scratch did happen, they made sure to repair it as well. I recommend Salem Home Improvement for any bath remodel, or painting projects. Salem Home Improvement is well worth hiring! Thanks, guys!

Great! Alex was professional, friendly, accommodating and responsive. He got the job done in two days that took my previous contractor 2 months to do incorrectly

First, let me say that Alex (the company owner) and his team at Salem Home Improvement provided, unequivocally, the best experience we've had with a home improvement/repair company. Work done: We had a full bathroom that needed a complete renovation (completely gutted, walls and floor). The room was gutted. New walls and floor installed. New fixtures installed (tub, sink, toilet, vanity, lighting). New door and frame installed. Wood trim in many places, and new baseboard installed. New tile installed on floor and wall. Painting. I may have missed something as there were so many details. Performance of work: At the time we signed the contract, Alex told us the project would be done in 6-8 days. It was completed in 6. Alex and his team are the most diligent and hardworking that we have seen. Alex was on site every day. They arrived on time every day, and worked a minimum of 8 hours each day. One day they worked for 12 hours. We were amazed at what was accomplished in 6 days! Quality of work: Excellent. Especially considering the variety of tasks involved. They paid very close attention to detail. The result is a beautiful, brand-new bathroom, beyond even what we thought it would be. Work Environment: Alex and his team are good people. They are polite, kind, and respectful. They obviously enjoy what they are doing, which is good for them and the customer! It's apparent that Alex cares deeply about his work, and wanted to ensure we were happy and had no reservations with the final result. A P.S.: A minor adjustment needed to be made to the tub faucet (this was discovered a day or so after the work was completed). I contacted Alex to ask for the correct size of the tool to make the adjustment. Unasked, Alex came to the house in the evening and made the adjustment. I suspect that he did this after his workday was done and I envision him trying to relax for the next day. I know this took over an hour of his time. We would hire Salem Home Improvement again, with no hesitation, and will recommend them to others if the occasion arises.

They did a very good job.

It was excellent! They were on time, very professional and didn't have any complains. Everything went smoothly.

They did a great job and I highly recommend them .

I really love my new countertops and everyone involved(specially Alexander) did an excellent job. The whole process was efficiently done and in a timely manner, from the initial purchase, the measuring and installation. I couldn't ask for better service and the product exceeds expectations. One hundred percent recommended.

He started September 24th and finished October 2. It was very good. He did a great excellent job. Price was good. Dear Alex, your business Salem Home Improvement is more than a five-star business. When I searched for workers to remodel my apartments I prayed to God he will send someone like StJoseph. Behold I found you, the workmanship is superb. I'm not good at interior decorating so I let you decide on the tile, flooring, cabinets, range hood, etc.. Was the best thing I could have done. You had excellent taste. The bathroom and kitchen you remodeled looks gorgeous. The color of the bathroom tile is breathtaking. I was surprised with the life-time warranty on the vinyl flooring in both the kitchen and bathroom. You said from the beginning that this job would take 8 days to complete and exactly 8 days the job is completed. You started working at 8am and worked between 9 and 10 hours a day. Thank you so much for job well done and for taking pride in your work. Alex, when you sent me your first price quote, I wasn't going to hire you because I had a bid lower than yours, but that night you called me and asked if the price was okay with me, I told you it was a little high but you lowered it with the amount I could afford and was lower than my first price quote. I thank you for working with me on the financial part. That was greatly appreciated. To all who viewed this message, Alex is an excellent carpenter and handyman. So far he has remodeled 2 bathrooms and a kitchen for me. I didn't have to call anyone else to do the plumbing, painting, or electrical work. Alex and his workers did it all. Next year, I would be calling on him again to remodel another bathroom and a Kitchen. Sincerely, Louis T.

Excellent! Alex and his team were amazing. They paid attention to every detail, we’re punctual, reliable, professional and truly care. They transformed my bathrooms into something straight out of an HGTV episode. I highly recommend them!

I found them online They were just excellent. Remodeling was incredibly done. Very fast, very clean. They gave me great price. They were excellent. They are phenomenal.