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"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says, “Should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances.” I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is hostage. Even Airbnb’s offer full refunds on deposits within just a few days of people’s arrival date. 3 days to cancel with service not scheduled for 6 weeks out, “C’mon man.” No materials were used. No service workers’ time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees, because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control of how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I didn’t spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed like a nice enough guy. No answer. No call back. I will never seek out this company’s services again and I will actively discourage others from doing so but, based on my experience, I expect they really don’t care."

"Josiah and his team came in to do drywall installation as well and prime and paint. They are an A+ team to work with. Communication was great as well as the quality of the work. We had some challenges with other contractors that they worked around. Due to the other contractors Josiah wasn’t able to do the work in the order that he would’ve liked to but, wasn’t going to compromise the quality of his work which we appreciated. I have more work planned and will be using them again. Great guys, fantastic work!"

"He was prompt and got the work done quickly."

"If you're looking for a professional, detail oriented, careful, and expert painter then hire Scott!! He is all that, plus a really nice guy. We just moved into a house that was built in 1804, it needed new paint everywhere. Scott not only did a great job painting, he also addressed the many issues in the ceilings, trim and walls that have been overlooked for years. Now all the rooms look brand new! I am so glad I hired Scott, and you will be too!!"

"Joel their sales rep assured us our apartments would be rotated so the inside of each unit was checked at least every six months. Got the bait and switch bc they never did this and we had a cockroach infestation that went on for a year. They lied to me and then their manager claimed “we don’t see it in the contract”. I want a refund. You’ve been doing nothing productive. I can lay my own ant traps for less than $2k a year."

"Excellent and she is wonderful."

"Lenny and Lisa are great. During the demolition phase, Lenny took great care to cover our hardwood floors and cleaned thoroughly while removing the countertops and backsplash which really helped to keep the dust level down. Lisa recommended vendors for our granite, tile backsplash and sink - they were all so helpful. We have never done a kitchen renovation before and were a little anxious about the process and making choices. Lenny allayed our fears and was spot on with suggestions. Lisa was always available for communication and answering questions. The sub-contractors were all excellent, personable and professional. The whole job was finished ahead of schedule which allowed for our 18 month old granddaughter to come for an earlier visit! Overall we are thrilled with the outcome and will definitely use Apple Wood for future projects!"

"Everything was great! The work was done in a timely manner (it was a rainy summer!) and the job was excellent. Jeremy and his crew are also extremely neat, and the area was clean at the end of each day. Highly recommended!"