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"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says, “Should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances.” I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is hostage. Even Airbnb’s offer full refunds on deposits within just a few days of people’s arrival date. 3 days to cancel with service not scheduled for 6 weeks out, “C’mon man.” No materials were used. No service workers’ time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees, because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control of how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I didn’t spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed like a nice enough guy. No answer. No call back. I will never seek out this company’s services again and I will actively discourage others from doing so but, based on my experience, I expect they really don’t care."

"They did excellent work and the problem has been resolved"

"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says: should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral, and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is a hostage. Even Air b and bs offer full refunds on deposits within just a few days of their arrival date. 3 days to cancel with service not scheduled for 6 weeks out, Come on man. No materials were used. No service workers time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and the allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control over how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I did not spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed nice enough. No answer. No callback. I will never seek out their services again and I will actively discourage others from doing so but, based on my experience, I expect they do not care."

"Nick and his crew installed a metal roof, did an amazing job removing old shingles, picked up nails with a magnet, and cleaned the site up. Highly recommend him. Fair pricing."

"I was not impressed with this companyâ s work at all. They didnâ t do what they said they were going to do and rushed through the project. We have two cracks in our foundation that we needed repaired and all they did was dig up around the foundation and slap some tar on it. I was told they were going to put stone against the foundation so it would drain right down to the perimeter drain and they didnâ t do it. They just put the clay back. Then the crack in the front they didnâ t dig down deep enough and didnâ t repair from the outside like they said they would. Again they just slapped some tar on it. When they put the material back they didnâ t tamp it as they went back up, so it kept settling and cracking. They took weeks to come back and put grass seed down. The top soil they charged me for they never even got they used stuff I had left over from a different project (which wasnâ t enough). And when I called to complain that they didnâ t tamp it, they had a guy come tamp it. He literally tamped it for 5 mins and spent the rest of the time leaning against the tamp playing on his phone. My step father had to come with his own tamp and it dropped another 5ish inches after he tamped it. And to top it all off the crack in the front still leaks. They didnâ t do anything I asked and didnâ t want to come back to fix/finish anything. I would not recommend them especially for what they call â smallâ jobs. They might of had a lot going on and bit off more then they could chew when they did our project, but they certainly didnâ t make it right either. I was told they would come back and fix the crack in the front and they never did."

"prompt , professional, good price"

"Dave and his team performed excellent work. We purchased the house knowing it needed a new roof, and, two years later, it became apparent that we shouldn't go through another winter without having it replaced. Dave had provided a quote in 2017 and provided us with a quick updated quote which was very fair. Within a few days of providing the down payment, work began and was completed within four days. Realize that in the winter, the work will take longer due to the cold and other weather disruptions. His crew was considerate and polite. The driveway was left clear in front of the garage so that we could still park inside. They were usually on site by 9 and finished mid-afternoon. The yard was left pretty clean, realizing that it is difficult to pick up all debris with snow and early darkness. When he came by to pick up the balance, I found Dave outside picking up debris. He said he'd be back in the spring to pick up any nails obscured by snow, which I appreciate as I didn't expect that. The roof looks great and I appreciate their integrity and politeness in addition to solid worksmanship. Thanks!"

"They were professional, called me the next morning and did the work within two days. They came back today when I noticed water in the basement last night and have been responsive thus far."

"Craig is amazing to work with, professional and does a great job!"

"Zeb Snow's company, Snowscapes, has done extensive work on our home in Colchester, VT. He and his team did an amazing job completely remodeling our kitchen and bathroom. The house was truly transformed after Zeb and his team were done. Zeb provided an accurate quote and exact timeframe for the project which was so helpful! This was our first home renovation project so we appreciated Zeb's insight and professional expertise. When we put our home on the market a couple years later, it quickly sold for our desired price largely due to the high quality remodel which was commented upon by real estate agents and the home buyer. In addition to the remodeling jobs, Zeb also helped us with substantial structural fixes. He is our go-to contractor!"