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"Terrible service. I hesitated about writing this but I do not want any one to go through the same horrific experience. When they left after cleaning the floors on the first day the floor was absolutely soaking and there was a machinery malfunction. I was told the floor was supposed to be wet - it was puddled. They use a process where they spray the floor first with some cleaning solution. That cleaning formula was tracked all over my hardwood floors mixed with the dirt they brought in on their shoes. When the kitchen floor dried it was no cleaner, but a few white stripes decorated the floor. The bathroom floor had white stuff in the grout (worker said he did not spend much time in there.) I called the owner and he agreed to come back in two days. I told him of all my concerns as well as tracking a cleaning solution on hardwood floors. Long story short, they came back as promised and brought a scrubber they generally do not use. When the floor dried it was better, but some areas were better than others and the grout was erratically cleaned. There was no consideration given to my request to not track cleaning solution on my hardwood floors. It was worse this time. Bottom line, the next day I was on the floor doing what I had hired them to do. In the process I found that the cleaning solution was sprayed on the bottom of all my stainless steel appliances (I cannot get it off). I found dirty fingerprints on toilet seat, light switch, parts of some walls, and on the door. The owner refunded all of my money, but seemed confused till the very end. Also troubling was that he never addressed the issue of cleaning solution all over, fingerprints all over. Unfortunately, this was the absolute worst experience I have ever had from a contractor."

"The first cleaning this week was spectacular. I was very pleased with how it turned out. No the only that, but the ironing was very good too and they even put the kids clothes into the closets. Very pleased. I hired for weekly service, So far excellent!"

"OK - not really what I was expecting. That is my issue, I guess."

"BEN &his STAFF BEST CLEANING SERVICES, CLEANWAY SERVICES, PROFESSIONAL, EXCELLENT CUSTOMER SERVICE &PERFORMANCE SERVICES.HIGHLY RECOMMENDED A++++I ONLY RECOMMEND CLEANWAY SERVICES. We moved to this 4yr old home NH 2015 and all been sick even RESCUE ANIMALS. Jan2018, I was incapacitated, dizzy, in&out çonsciousness thinking flu???my rescue CATS howling PAWING acting like never b4.I already am disabled hospital bedridden and my bedroom above oil FURNACE room.We didn't know but FURNACE FIRE oil soot CARBON MONOXIDE (none of detectors went off BC dummies,electric not REAL wires).CLEANWAY SERVICES,ABSOLUTE RESOURCES (MOLD),yes mold SEVERAL all over&affected our health detrimental 2us&animals, LIBERTY MUTUAL EXCELLENT. I KNOW MOLD NOT COVERED BY INSURANCE yet everything with OIL SOOT had MOLD. Despite central exchanger, central ionizer,12 HEPA Uv air filtration units for home 2000sqft, several MOLDS DESTROYING 38yrs of memories and collectibles can't replace.BEN&STAFF AT CLEANWAY SERVICES ALWAYS ACCOMODATING PROFESSIONAL SUPERB SERVICES.DONT HIRE ANYONE BUT CLEANWAY SERVICES esp.Ben &staff VT"

"I own a home in Rutland and Called Servpro Yesterday, the 25th of January. Like many in the area, the nasty weather has caused flooding and we woke up to a wet basement. Having had excellent experiences in the past with Servpro in other parts of the country, I immediately thought of them. I will need to ensure that this situation is remedied properly as the basement is finished and our bedroom is down there. I called and spoke to a woman on the phone for a while. She was quite helpful as I had several questions. I wanted to get them out to the house and she explained that as the situation was bad all over, the earliest they could come was Sunday. There were about 30 cases ahead of mine. Having limited options and wanting to have the work done by the professionals, I signed up. I did tell the lady that I had a plumber coming out shortly to verify the problem was not mechanical related and that I would call back before 5 to verify. I also told her I would begin an insurance claim. She advised me to hold on as my deductible is $1000 and the job might not be that much. I asked her how late she was working and she told me 5:00 pm. I called back close to 5 and some clueless man answered the phone. You know, you would think that a company like Servpro would train people on proper phone skills. I asked to speak to the woman I had spoke to earlier and he said she was gone. I told him I would like to verify my Sunday appointment and he said I was not on the list and that Tuesday would be the earliest. This was unacceptable to me as I know the difference a couple of days can mean to a wet basement, carpeting, furniture and walls. I repeated my request for Sunday and he simply reiterated that it would be Tuesday earliest, with no empathy or concern evident in hos tone. He said that the notes said I was going to get an insurance claim started and was holding off pending getting that action. Not at all true but why would it matter? The work had to be done. I wanted them to come out. I did explain to him, even though it is irrelevant, that the other agent had recommended against starting a claim pending estimating the job. To my disbelief, he told me that she had not said that, as if he were in the room to hear the conversation. Well, she had. At this point, I pretty much decided that perhaps the safety of my home, placed in the care of people that obviously don’t care, might not be the best idea. I told him that at this point I was uncomfortable and he rudely told me to get some one else, as If that was nor already the plan. I hung up. I am not one to write bad reviews, as I believe they do impact others thoughts, in this case, I simply cannot refrain. I will be leaving reviews anywhere else that I can think of and contacting Servpro National. Beware, It did not feel like he was having a bad day, it felt like it was normal."