Get matched with top marble restoration pros in Stephens City, VA

"2 of 997 Urgent: Project Management Issues & Pending Renovation Work We are experiencing significant project management issues that have caused unnecessary delays and frustration.Their quality of work is good but project management sucks big time,. We started our bathroom rennovations on Nov 29th 2024 the project wsda supposed to be completed in 5 weeks now it is almost 2 months and the master bathroom still needs to begin constreuction. We have had 3 project managers so far. However, despite multiple follow-ups over the past week via our text messaging group and several calls, we have yet to receive any updates on a variety of outstanding work in the loft and guest bathroom that need to be done. This lack of communication and progress is unacceptable. While we understand that Elkay is taking a break, the responsibility for keeping us informed and ensuring the project stays on track should not be neglected. We are not getting proper updates about stataus of several pending issues and we feel like we are being passed around without any clear resolution or accountability. The most pressing concern is the arrival of the bathtub, as all further work on the master bathroom is stalled until it arrives."

"We are so pleased with how Dan refinished our red oak floors! We were looking for a lighter, matte finish and he absolutely came through. From his first visit for a quote through the end of our project we appreciated the information Dan provided. With his guidance we felt solid in our decision making and he was very communicative so we always knew what was coming."

"They have done multiple projects for me over the years and always do a fantastic job!"

"Absolutely terrible communication and poor workmanship. I have a contract to update my screened in porch. â 3 day jobâ started June 24 and now it is July 24. Havenâ t heard from anyone in over a week despite talking to Rob on three occasions about completing the project. Curtis stood me up for an appointment. Jay continues to ignore my communications and the original salesperson has apparently left the company. If you want a headache and a nightmarish experience by all means, otherwise, look past this company for your project needs. I take it at this point itâ s just not going to get completed."

"Job was done perfectly. Provider went out of his way to get rid of a tough ink stain on a cream colored carpet. Looks like new. He was extremely courteous and professional. I would definitely use him again and refer friends and colleagues to him."

"I had an appointment with them and nobody ever showed up. Nobody called. I called the number and it went straight to voicemail, I left a message and never got a call back. I left a text message with the number I was communicating with and never got a text back. I don?t know what happened. I?d be willing to change the review and still use them if this situation was somehow remedied. "

"Clint was very friendly and did a great job installing a vanity in our powder room. His fees were fair and he made sure we were completely satisfied with the job."

"Best Homes LLC just finished our basement and we could not be happier! The quality of work is outstanding and the team was always on time, happy to be here and great at communicating. Jefry is a great project manager and always takes your input regarding placement of different aspects and fixtures. It was a lot of fun working through picking out different tiles, flooring, cabinets, colors, etc to make the space how we envisioned it. We even got to choose the placement of extra outlets and things to make the space fit for our use. The price was very reasonable, especially after being quoted nearly double from another contractor. Our basement turned out absolutely gorgeous and now we have a functional, finished space with a full bathroom and wet bar included. The team was incredibly accommodating, gave a generous allowance for tile and flooring, etc. The project was finished with the quoted price and on time, and we will use Best Homes LLC as our go-to for any contracting needs. 10/10!"