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"We are so pleased with how Dan refinished our red oak floors! We were looking for a lighter, matte finish and he absolutely came through. From his first visit for a quote through the end of our project we appreciated the information Dan provided. With his guidance we felt solid in our decision making and he was very communicative so we always knew what was coming."

"No estimate or work was done so I can't comment on any of that. The salesman apparently so hated to wear a mask that he felt the need to be rude and unprofessional. When an emergency occurred during his visit, he got angry and ran – embarrassing himself and his company. To add insult to injury the company leadership felt the need to insult and try to provoke me. Yes, at the same time the salesman arrived we had a pet emergency. Clearly a minor one to some. The death of a baby chick. Sounds like a joke but it isn't. I have limited mobility so I shouted to my wife for help believing my wife's remaining chicks were also in immediate jeopardy. She was in her flower garden so I opened the window and shouted for her by name. She could not hear me. After watching the remaining chicks suffer in pain I again called for her. Panicking now, I shouted a third time as loud as I could for her, again by name. Not knowing the salesman had even arrived. I didn't know why she was delayed. Hearing me, our oldest son left his mom with the salesman and came to my aid. Upon his arrival and after seeing and evaluating the situation, he went for help. I left the room with him. At that point I saw the salesman, for the first time, in our bathroom at the sink with the door wide open. I asked (using please and sir) he allow me into the bathroom. Like a shot he left the bathroom, angrily stomped down the stairs, out the door and sped away. When I saw my wife she was almost in tears. She was very upset and it took her a number of minutes just to calm down. According to her, and my son, the salesman came up to her in the garden not wearing a mask. We had requested he wear one and was assured by the scheduler that he would. When she asked if he would put on a mask he leaned forward into her face and shouted "what!?!" I can't explain how freighted she told me she was. My son told me he was shocked and believed the salesman came so close to her face and over-accentuated his response to demonstrate how much he resented being asked to wear a mask. My son said it was as if the salesman was faking a cough or sneeze into a customer's face as others have done before being thrown out of stores, etc. According to my son, at this point he heard my shouts for help and left his mom with the salesman and ran to help me. According to my wife, the salesman then held a mask to his face and sarcastically said, all right!?, can we do this!? He apparently followed her as she quickly walked away from him and toward the house. When he entered the house right on her heels, he again very sarcastically said, can we just do this now!? As she described it to me, she with up the stairs with him closely behind. When she went to show him the needed work upstairs, he just left her and went to the bathroom - where I saw him for the first time. Any animal dying in my hands touches my heart - that's just me. As a 60+ yr old 100% permanently disabled veteran you can accuse me of being overly sensitive. My wife is a long retired 30+ year RN, nearly my age and is now my full-time care giver. I am house bound without her. Clearly she and I are not a threat to anyone. Immediately, not knowing what happened I called Handyman Connection twice, hoping to reach someone to find out what had happened. I left two message asking for a return call immediately from someone in authority; that I didn't know if I needed to call an ambulance or the police since my wife was unable to tell me what happened. I wanted an explanation and I wanted it immediately. I got a call back alright…. Apparently from one of the owners. He said he had spoken to the salesman already and knew exactly what happened. He sarcastically 'apologized' and that his salesman understood, that my wife and I must just be ‘having a bad day.’ I was livid. When I accused his salesman of being "mean" to my wife the owner's anger exceeded mine by 100%. He made it clear to me his worker had been an employee for many years and had "hundreds" of positive reviews - that it was just me and my wife. When I repeatedly tried to express the results of the salesman's visit -- the owner verbally fought me, clearly not even pretending to consider any other view but his own. I am not a fighter. I have gone to great lengths to avoid conflict, even to the point of accepting, even fainting support when someone misses or needs to change an appointment, etc. This is a weakness that I have been working on for years. I will do anything to avoid making others feel sad, bad or embarrassed. However, the salesman, and now the company owner had insulted my wife. The owner refused to give me an email address so I could more clearly explain what had happened when I calmed down. He said he didn't want to hear any more of it, or from me again. He added that I was obviously a serial complainer and I didn't matter anyway. He ended by hanging up on me."

"Mr Zavala was hired to replace the existing heart pine flooring with a new subfloor and hardwood flooring. After a couple of weeks he still had not finished removing the old flooring. After applying some pressure to get the job, he proceeded to install the subfloor on the second floor in a shoddy manner, leaving us with an uneven subfloor. He also installed the subfloor with improper nails (smooth shank) when he should have used screws or at least ring shank. In addition, there were spots where he removed the old flooring (which functions as a subfloor in old houses) underneath a partition wall, causing the partition wall to sag. At that point we lost confidence in him and fired him. Unfortunately, we had paid him half the money at the start of the job and he only completed about 1/4 of it (badly). We subsequently got estimates from other contractors who told us he had installed the subfloor incorrectly, cutting the panels too small and not using the built in grooves to align the panels. Furthermore, they informed us that it is standard professional practice to inform the owner of the value of their existing flooring, which was long-leaf heart pine. We should have been compensated for this removed material which has considerable salvage value. So it it clear that he was taking his sweet time to remove the old heart pine so that he could maximize its value to him. Furthermore, a $1000 bicycle went missing while he was working in the house, which I suspect was taken by one of his workers. Needless to say, hire this guy at your own risk."

"Great! They were very professional and gave great recommendations"

"From the first time we had Mole Construction Inc quote on our kitchen project, they were professional, courteous, accommodating and really could not have been better to work with. It was very much a team process and everyone on their team was super helpful. The quality of the work their tradesmen did was just excellent. And we appreciate having a project coordinator, Manuel who came almost every day to make sure the project moved along. He kept us up to speed every step of the way. We absolutely love our new kitchen and can't imagine anyone doing a better job!"

"Went well. Efficient, professional, knowledgeable, skilled and respectful."

"My wife and I had a great experience dealing with Richards’ Homes and would recommend them to anyone who is looking for an honest experienced builder that takes great pride in their work. We built a second home on a mountain side in Front Royal so we were not able to visit as often as we would have liked to see the progress being made. But we were always pleased with the craftsmanship and the progress when we visited. The process was smooth with just a few hiccups along the way. Mr. Richard treated my home as if it was his own making sure everything was done correctly. At times, I felt like his trades and subs often went above and beyond and gave me the best service possible. Overall, we are very pleased with the workmanship and the completed product exceeded all of our expectations. Thank you for the beautiful new home, we are very proud of it. It is everything we wanted!"

"Very professional. Showed up on time, priced fairly, easy to work with. Technicians were respectful and true craftsmen. They worked 3 long days and cleaned up each day. Brent, GC, made sure each day we were satisfied. Just followed up again after 2 weeks. We highly recommend them. The photos were before the custom glass doors were installed."

"To begin, I want to say that my wife and I were extremely satisfied with the results of the work VKB did for us. Here are a few reasons why: 1. We initially met with our designer, Mr. Junior Wizart and his associate Sharon, to discuss the work we wanted done. Junior visited our home and walked thru and listened to what we wanted. He provided several suggestions and left to formulate their proposal. We met again the following week and Junior and Sharon walked us thru their design proposal which we were very happy with. We made a down payment and 2. Over the following several weeks, we interacted regularly with Junior and Sharon regarding the details of and the selections for each bathroom. We made a down payment on the May 28, 2019 and signed the contract on 5 June which started the ball rolling. 3. Over the next few weeks we made detailed selections for showers, faucets, floors walls, paint, etc. In some cases, our detailed selections exceeded the budget that was allowed in our signed contract, so a mod was required and adjustments made. All the changes were very easy to implement, and were completed quickly. 4. We had a walk thru in early Jul with the Project Manger, Mr. Jason Freeman, and Mr. Wizart to confirm all selections and installation plans. It was quite thorough and painless. 5. Work began on 7 Jul promptly and the Team Lead, Walter, and his team began the demo. We have an electronic door lock and gave the team their own code for the duration of the project. For 95% of the project, they worked without our oversight. They began after we left for work, and would remain on site until one of us returned from work to show us the results of the day. 6. Every day until the job was completed on August 14, the VKB crew was here working. They were very professional and very thorough. They alerted us when they needed decisions made (height of shower head, placement of body washers, etc. They also asked if they could work on a Saturday to maintain their schedule. 7. Almost every day Jason, our project manager, checked it to see if all was going well and if we had any issues. We had to make several minor adjustments to the design plan, and when we did, it was completed painlessly. The team kept the walkway into the house covered and cleaned up daily. Trash was picked up regularly and there was no need to a dumpster. 8. We were so happy with the performance of the bathroom work, that we hired VKB to renovate our kitchen backsplash. Junior helped pick out the colors and style of tile, and Jason's team did the installation in two days. 9. The entire 3.5 bath renovation work was completed and the final payment made on August 14th. We we so pleased with the work VKB performed for us that we hired them to renovate our basement that was damaged severely due to a failed sump pump and the resulting water backup."

"Overall, our experience was positive. The pricing was very competitive, and the quality of the products met our expectations. Communication, however, could have been more consistent. Responses to our inquiries were sometimes delayed, and we occasionally received messages late at night. Additionally, working with multiple contacts made the process feel a bit disorganized at times. That said, when communication did happen, they were helpful and responsive. With a bit more coordination, this would have been a near perfect experience."