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"Prouty did a great job on the chimney liners and ultimately the chimney cap repair. I rated them a C on responsiveness and professionalism specifically for an issue related to finishing the chimney cap in April when the weather conditions allowed for the repair. We financed the project over a six month period. I had requested that they provide pictures of the finished work including the chimney cap. Other companies we have used in the past provide before and after pictures. However, we were told that because they had already completed the chimney cap repair, they would not return to take pictures. It wasn't until we withheld the final payment that they agreed to return and provide pictures; only to find out that the work had not been completed. They were apologetic about the error in the paperwork, but I can't help thinking if we had not withheld the final payment, we would have been unaware that the repair had not been completed. I believe I would hire them again, but would have to make sure to verify the completed work."

"We were so impressed with the kitchen counters and island from ten years ago that we went out of our way to have Dominion Granite install the marble counter tops for our bathroom renovation. Christian and his team were extremely professional and informative the first time, and were just as professional and informative during the most recent installation. They have vast and amazing options on site to select your granite or marble. Meticulous installation with perfect lines and cut-outs. High quality on trend porcelain sinks are also available from Dominion Granite. Their office is urban chic and inviting showroom with amazing slabs in their adjacent warehouse and cutting area. Most highly recommended."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Super professional and efficient. Highly recommend"

"We’ve used many contractors in the past, but this time, we decided to use one that came highly recommended by a friend instead. And boy, were we glad we did! Jackie, our designer, and Nicely Done Kitchens and Baths (NDKB) are tremendous! We expressed our vision for a new kitchen and Jackie went to the drawing board and came back with plans they were even better! And Jackie even found a way to give us our dream gourmet kitchen without breaking the bank. She did a superb job and we couldn’t be happier. NDKB really is a boutique design center that holds your hand all the way from start to finish. And Olivia, our project manager, was wonderful, as well. If you go with NDKB, you won’t be disappointed."

"Everything went very well. The office staff (Karen and Trevor) and measurer (Albert) were very easy to work with and they answered all our questions before we started the job. When Albert did the measurements, he explained what could happen given our situation with the backsplash tile and the installer (Roberto) said the same thing before his crew started the installation. Roberto and his crew did an excellent job and was able to work with the backsplash situation to make everything fit and look great without having to remove any of the backsplash tile. It was nice to have an installation crew who were very experienced and knowledgeable and had all the right tools and supplies to do the countertop installation and the plumbing to install both sinks. If I ever need this type of service in the future, I will definitely give them a call."

"Excellent price, service and quality of the materials used. The Project Manager was personable and knowledgable. First class company. I will recommend that others use their excellent service."

"We were looking for a Speed Queen washer (which is available at only 3 places locally) where I live. While another business had the one I wanted in stock, we decided to purchase from Appliance Connection because they were extremely knowledgeable, very patient as I was trying to make my decision, and they have their own delivery crew. We dealt with Richard Doverman for the sale. I was concerned about the Speed Queen because I noticed some of the tubs were a little rough at the seamlines. Richard ensured that the one that came in met my approval for “smoothness” and wrote up the contract in a way that made us feel we wouldn’t get stuck with something we weren’t happy with. When the washer arrived for delivery, we did learn that they used only dollies for delivery, rather than moving straps. We were worried that the dolly might harm our stone stairs outside and our hardwood stairs inside, so we deferred delivery that day. We then worked with Mark Romeo, who personally helped coordinate the delivery with us (we had arranged for someone comfortable with the strap method to handle part of the job for us). Mark personally ensured that the delivery was made at the same time we had the other men on site to move the new washer upstairs. Anthony delivered and installed the new Speed Queen. Our old washer was in a pan in case of leaks and we couldn’t remember if there was a drain under it. My husband was prepared to cut a hole in the new pan if that was the case, but hoping it would not be necessary. Unfortunately, once the old washer was removed, we saw that there was a drain hole in the old pan. We spent quite while trying to figure out a good way to cut the hole in the new pan so that it lined up perfectly (sounds easy, but it wasn’t going well), so we finally decided to just use the pan without cutting the hole for the drain for the time being. This whole time, Anthony was extremely patient and pleasant with us. I could tell Anthony knew exactly what he was doing with the installation and he took great care to make sure the machine was properly placed, connected, and leveled. I really can’t think of another business with so many employees who are so pleasant, accommodating, and patient."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."