M & M APPLIANCE SALES & SERVICE INC
About us
Sales and Service of luxury appliances
Business highlights
28 years of experience
Services we offer
SALES OF MOST BRANDS OF MAJOR APPLIANCES. DELIVERY & INSTALLATION AVAILABLE. TRAINED FACTORY SERVICE TECHS AVAILABLE FOR MOST APPLIANCE BRANDS.
Accepted Payment Methods
- CreditCard
Reviews
3.114 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 43% | ||
| 0% | ||
| 7% | ||
| 21% | ||
| 29% |
Showing 1-14 of 14 reviews
Christoph K.
Oct 2023
Shopping with M&M appliances was a big disappointment. We purchased a very expensive Viking range. Took 15 weeks until it was delivered. Then they wanted us to hire an electrician to install it, even though it turned out that all the necessary outlets were there--they just did not look carefully. Then, after less than two years, one of the burners stopped coming on. Not M&M's fault of course, buy I called them to find out whether the repair would still be covered under warranty. Very unfriendly representative answered the phone and said that warranties are usually only for one year. But he was too lazy to look it up and find out for sure. When I called Viking directly, it turned out that the warranty is actually for three years. Usually I try to support smaller businesses and not buy everything at Amazon, Best Buy, etc. But in this case, I would have been much better off if I had. I bought a dishwasher from Best Buy more recently. I was fast and seamless. So, I cannot recommend M&M unfortunately.
Margaret S.
Apr 2022
Great Job!
Carl A.
Jan 2021
I went with M&M because I live in DC, wanted to support a small businesses and I seriously regret it. I don’t know about the whole operation but My experience with their service department has been nothing short of maddening. Now thanks to that it has been 2 months since we have been without a working washing machine. They do not communicate effectively, I’ve had to call to get updates on “parts” they are waiting for, several times getting opposite statements and they really do not care about their customers and how it is affecting you. So save your money, your sanity and avoid this place. I wish I did that from the get go, now I am at Lowe’s...
Response from M & M APPLIANCE SALES & SERVICE INC
"Mr. [Member Name Removed], I sincerely apologize for your experience with my company. As you know due to the pandemic things have been a little crazy as we try to conduct business in this uncharted territory. We have lost many employees in the service department and most parts have been and still continue to be on back order. I wish we could have provided you better service, but unfortunately we fell short. I am glad that you eventually got what you needed even if it was from another store. We sincerely appreciate all the understanding we received from our customer during this continuing pandemic and hope that your delayed appliance part was the only hardship that you Experienced. Sincerely, Michael Greenwald Owner"
Jason H.
Apr 2020
The washer and dryer are great and the purchasing and installation process were smooth and easy. Unfortunately, a faulty washer caused a flood in our basement. But even when LG refused to compensate us for the full amount of the repairs, M & M replaced the washer and pledged to cover our costs to the full amount, which they did with no hassle or delay. A great company!
Rebecca H.
Nov 2018
My washer broke, and I called M&M, which is where I purchased the washer from. It cost $751 and took one month to repair a washer that cost $849 because of their incomplete diagnosis, lack of labor estimates, and inefficient repair process. Before writing this negative review, I sent a detailed email to M&M about this issue, but they never responded.
Response from M & M APPLIANCE SALES & SERVICE INC
"Ms. [Member Name Removed], I am sorry you had a problem with my company. Our records show that we ordered 3 parts replaced 2, and returned 1. Unfortunately appliance repair is not always straight forward. Sometimes our diagnostics tell us to replace a particular part only to have it then show another part is needed. If parts are ordered and not used or needed, we always refund the customer the unused part. In addition, we communicate with the customer every step of the way in regards to charges which the customer must approve before we can perform the work. I do not know what email you used to communicate your dissatisfaction, however if you would like to reach out to me I would be happy to speak to you in detail and see about a resolution. Sincerely, Michael Greenwald. [email protected]"
L S.
Apr 2018
Friendly and knowledgeable sales by Noah. Quick and professional delivery, installation and removal of old machine.
Nancy A.
Apr 2018
Excellent. Highly recommend.
Julien H.
Apr 2018
Pricing was excellent, salesperson was knowledgeable and helpful. Pre-delivery and removal of existing appliances was smooth and painless. Installation was clean, quick, on-time, and professional. The technicians had to deal with narrow doors and long walks between their truck and our condo, but they just kept rolling along in an efficient manner. After installation they went over all of the operating procedures and settings for all of the devices. Modern appliances really have a lot of choices. All-in-all a delightful experience from the first moment on the phone, through the showroom, and the delivery and installation. I would highly recommend M & M appliances for the entire experience.
Ceyda M.
Jun 2017
M&M 's technician showed up to check my broken microwave and identified the problem. They were going to to either order the part and/or schedule a follow-up visit to repair the appliance. However, they have not been responding to my calls and voicemails since their visit. They charged me for the visit (>$100), which did nothing more than confirming that the microwave is not working/has no power (because of a burnt power board), so I paid for a visit turned out to be useless since without the follow-up visit, the microwave is sitting nonfunctional in my kitchen. Very unprofessional. I would not hire them again.
Response from M & M APPLIANCE SALES & SERVICE INC
"I am sorry you had a bad experience with my company. Our records indicate that we continued to service your microwave on July 27th and completed the service on Aug 2017. Communication is the key to any relationship. do not know the circumstances that allowed us to have received so many wrong parts and truly apologize for the inconvenience. I had no idea of you dissatisfaction. If you would like to reach out to me at [email protected], I would be happy to discuss your situation and see if I can do anything for you. We truly want to treat our customers like we want to be treated, especially neighbors. I look forward to hearing from you. Sincerely Michael Greenwald Owner"
Maryanne S.
Jan 2017
This was a very frustrating experience in which multiple service calls were made in an attempt to repair my microwave. My experience ended with me terminating the arrangement with this company and a still unrepaired microwave 3 months after initially contacting this company. I should have followed my first impression when the service technician was angry at me because his receptionist had recorded an incorrect address, appliance to be repaired, and my name. When we sorted out my address, the technician was again angry because the appliance to be evaluated was not a "stove/range" but a microwave above a range. He was upset because to inspect the appliance required an additional technician in order to remove the appliance from the mounting. I agreed that it was a wasted trip (and day off for me). But I assured him that I did not fib to his receptionist about the nature of the appliance, my address or my name. He claimed to be able to identify the issue without removing the appliance, so I had to call the office to reschedule (let's just say "follow up" and "proactive" are not the strengths of this company). I scheduled a follow up appointment in which he brought the part and another technician. Unfortunately, he had been incorrect in his initial assessment. So on the second appointment (and another day off work for me) he brought another person and the part that he had anticipated was the problem. But when they removed the microwave from its mounting, it turns out a second part was needed. The technician was very apologetic and offered to come to my home on a Saturday as he was aware that it was rather inconvenient for me to keep missing work for these appointments (they won't give you an appointment window until the morning of the appointment, so planning on your part is difficult). I was impressed with his professionalism, which I noted in my score. So he ordered the part and scheduled another repair appointment. Unfortunately, he ordered the wrong part and left me a voicemail the night before the repair cancelling the appointment and telling me I would be contacted when it came in. Multiple voicemails were not returned. When I finally called them and spoke with the receptionist, sheth was less than helpful. I decided at that point to end my relationship with this company. Very disappointing as I live in the neighborhood and wanted to repair something rather than "just get a new one" and support a local business over a box store.
Response from M & M APPLIANCE SALES & SERVICE INC
"I apologize you had such a negative experience with my company. Its never too late to say your sorry. We value our neighbors and try to treat everyone the way we would want to be treated ourselves. If you need anything in the future, please consider your neighbors again, I am sure I can make you happy. Sincerely, Michael Greenwald Owner"
Cara S.
Dec 2016
See above description
Response from M & M APPLIANCE SALES & SERVICE INC
"Ms. [Member Name Removed], I am sorry you had a problem with my company. I wish it would have been brought to my attention. As the owner, I want all my customers to be treated like I would want to be treated, regardless if they are spending $100.00 or $18,000.00. If we can do anything for you in the future, please contact me directly and I am sure I can make you happy. Sincerely, Michael Greenwald [email protected]"
Trina T.
Feb 2015
We called this company out to take a look at our GE fridge for our condo in DC. We tried really hard to use companies in DC. We got the appointment though it was frustrating because the window they gave us for when they would come was something like 4 or 5 hours. this was back in July 2014. So we waited for a few hours and the tech came and spent 5 or so minutes and basically checked the temp and said he didn't hear any noise. He even wrote on the invoice that all he did was adjust the temp and that everything was working fine. I have no idea how it would be possible to determine that everything is working fine after 5 minutes concerning a freezer. So we called back the next week and questioned the company for why we were charged so much when the problem was fixed. We also requested a refund at that point because it seemed like without being able to pinpoint exactly what was wrong, they wouldn't be able to do much. The person on the phone said that we could just call back when we figured out the problem. Unfortunately we have now been told by our tenants that they are having soupy ice cream in the freezer and so we htought ok we finally have something to explain to the company so we called so say ok can you come out again since we think the tenants are telling us enough to figure out how to fix it. But when I called, they said that we would have to pay all over again and that we didn't have a credit on our account and that the warranty was up. I didn't know what they were talking about because they wasn't explained to us back in July. We didn't know they have a 3 month policy to come back and apparently even though we asked for a refund, they didn't make a record of that and thus are refusing to give us a refund.
So I could go into more detail but the bottom line is that this company doesn't provide you with all of the info when you call unless you ask them lots of specific questions and sounds like they have policies for a bunch of things which aren't made clear. I will say that the manager I spoke with remained professional but seemed unwilling to be flexible to account for misunderstandings and errors in terms of what customers aren't told/aren't given enough info to make sure they are following the companies policies.
So I could go into more detail but the bottom line is that this company doesn't provide you with all of the info when you call unless you ask them lots of specific questions and sounds like they have policies for a bunch of things which aren't made clear. I will say that the manager I spoke with remained professional but seemed unwilling to be flexible to account for misunderstandings and errors in terms of what customers aren't told/aren't given enough info to make sure they are following the companies policies.
Response from M & M APPLIANCE SALES & SERVICE INC
"[Member Name Removed], I am very sorry you had a problem with my company. Your review was the 1st time I came to know of your dissatisfaction. I understand your frustration when you are given a 4-5 hour window for your appointment, however we did disclose it to you. We would much prefer to give smaller windows however we are never sure how much time each appointment takes, and we do not want to rush our technicians. We want each customer to have our full attention. We do offer 1 hour call ahead notice so you can not be tied to your home. Your initial problem was an occasional noise in the freezer. When our tech arrived, he did not hear a noise nor did he see that the freezer was not keeping temperature. Our tech arrived at your house on 7/25/2014. from that time until you called on 2/26/15 (7) months, you did not have an issue, or else I assume you would have called. We did not replace any parts, because there was nothing to replace. We are not one of those company's you see on TV that replace unnecessary parts. We are a Professional company and do our very best to provide great customer service. We are not perfect. A refund in your case we fell was not warranted. We provided you a service and we should be paid for our time. Had you called with in a reasonable amount of time 90-120 days we would have been more than happy to accommodate you, not 210 days later. I do however appreciate your review. Because of your review we make it a point to inform the customer of our warranty policy on both the parts and the labor. Should you want to discuss this further, please feel free to contact me. Sincerely, Michael Greenwald 202-882-7100x921"
Marlene C.
Jun 2014
unknown
Marisa F.
Jun 2014
When I called them to report that our secondary fridge was broken, they said they couldn't send a technician for a week (7 days)! When I pressed again and said it was rather urgent, the best they could do was six days. I agreed to that date since they had fixed the same fridge before in the fall and had done an OK job. I asked what time of day could we expect the technician, the representative said she didn't know and that they would call us the day before.
That day came and went with no word about when the tech would be coming. We called the morning of day they were supposed to come and a representative said they'd be there between noon and 4 p.m. The tech came a little after noon and did an hour or so work and left a hand-written invoice that didn't break out the charges and had two different totals. The company then called me twice to ask for payment. I told them I couldn't pay until I had a proper invoice that had the charges broken down. I asked them to mail it to me so I could review it. The representative was rather rude and demanded my e-mail address, saying that postal mail was too slow. I again politely requested that the invoice be mailed to me and she again became upset, stating that payment was overdue. I stood my ground and she said that they would mail me the invoice but that the owner would be calling me.
I never heard from the owner, but I got the invoice in the mail two days later, and, to my surprise, it included a fuel surcharge as well as labor charges exceeding an hour. I called to complain but to no avail. The company said the fuel surcharge was standard and that the technician worked an hour and a half. It was almost $300 to repair a 20-year-old fridge. In the end, we will not be using M&M Appliance again because of their high prices and poor customer service.
That day came and went with no word about when the tech would be coming. We called the morning of day they were supposed to come and a representative said they'd be there between noon and 4 p.m. The tech came a little after noon and did an hour or so work and left a hand-written invoice that didn't break out the charges and had two different totals. The company then called me twice to ask for payment. I told them I couldn't pay until I had a proper invoice that had the charges broken down. I asked them to mail it to me so I could review it. The representative was rather rude and demanded my e-mail address, saying that postal mail was too slow. I again politely requested that the invoice be mailed to me and she again became upset, stating that payment was overdue. I stood my ground and she said that they would mail me the invoice but that the owner would be calling me.
I never heard from the owner, but I got the invoice in the mail two days later, and, to my surprise, it included a fuel surcharge as well as labor charges exceeding an hour. I called to complain but to no avail. The company said the fuel surcharge was standard and that the technician worked an hour and a half. It was almost $300 to repair a 20-year-old fridge. In the end, we will not be using M&M Appliance again because of their high prices and poor customer service.
Response from M & M APPLIANCE SALES & SERVICE INC
"M & M Appliance understands about expectations. The customer expected us to call the day before service with a projected time. We unfortunately did not and we are guilty. We are constantly work to communicating better. When a service call comes in to our office we explain to the customer our charges. Our charge to Ms. Ferguson for the service call and diagnostic was $104.00. She agreed to this charge. On our end, the 104.00 INCLUDES a $5.00 fuel fee, so its 99.00 + $5.00 for a fuel fee for a total of $104.00. We do not break this down to the customer. we simply state our charge is $104.00 Maybe we should rethink this procedure. We also explain to the customer parts, and the labor to install the parts are extra and billed at the supplied rate. No work is done past the service charges without the customers approval. The customers refrigerator required a new defrost timer $35.00 and the labor to install it and verify the refrigerator was keeping temperature etc was $150.00 ( we were there for 1.5 hours) plus tax ( on parts only) totaled $290.75 The customer is correct, our bill was not clear and she complained. We offered to immediately email her a corrected invoice that was clear. She refused and only wanted to have us mail her the invoice. We too have expectations. We make it clear that all service work must be paid at the time of completion. Ms. Ferguson refused to pay us even after we offered to email her the invoice while the tech waited. We mailed the invoice which included the above mentioned charges. Nothing changed from our original agreed pricing. Ms. Ferguson paid the bill with a Visa, clearly something she could have done at the time of service, which was our original agreement. As far as repairing a 20 year old refrigerator? that was her call. We tell the customer what the charges will be as we discover what needs to be done. The customer has the right to say "no thanks" or they can just decide to replace the appliance. If they decide to replace with us, we give them 1/2 the service charge money back towards the new appliance! Looking back, I think we were both made mistakes. I can only speak for my company. Moving forward M & M will try to implement lessons learned."
Licensing
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FAQ
M & M APPLIANCE SALES & SERVICE INC is currently rated 3.1 overall out of 5.
M & M APPLIANCE SALES & SERVICE INC accepts the following forms of payment: CreditCard
No, M & M APPLIANCE SALES & SERVICE INC does not offer free project estimates.
No, M & M APPLIANCE SALES & SERVICE INC does not offer eco-friendly accreditations.
No, M & M APPLIANCE SALES & SERVICE INC does not offer a senior discount.
No, M & M APPLIANCE SALES & SERVICE INC does not offer emergency services.
No, M & M APPLIANCE SALES & SERVICE INC does not offer warranties.