About us
Local Expert Geek Squad Agents can fix your Appliance or TV regardless of where purchased. 90-day warranty along with professional, quick, and clean services. Check us out online, by phone, or at over 1,100 Best Buy stores.
Business highlights
Services we offer
Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.
Amenities
Eco Friendly Accreditations
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
- 3
Assorted photos uploaded by Geek Squad - Best Buy
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Filter reviews by service
I received the appliance, followed the instructions and have had issues with the appliance from day one. In a number of attempts to call Best Buy to ask for help, I keep getting the run-around from customer service. In trying to deal with the Honeywell sales representative (Kaz, Inc.) I can not get any direct answers. The instructions posted on line by Best Buy and those printed in the operating manual are incomplete.
Plus due spelling problems with my Best Buy account (mis-spelling) I miss out on coupons and deals and trying to get this corrected is no longer worth my time and energy - dealing with Best Buy Customer Service.
My advise is to don't buy anything from Best Buy on line - go to a store. This is a good example of how not to offer customer service.
I bought no less than 5 cell phones with extended service contracts. I was talked into these contracts by the sales associates in the cell phone dept. One benefit they told me about was the phone would be fixed or exchanged for water damage. They have replaced my son’s phone twice due to water damage no questions asked. Recently I tried to take my phone in due to water damage & was told no it would not be covered. Even after explaining about my son’s phone being covered I was denied service. When I explained this to the manager at first she agreed with me. Then she stepped in the back to talk to the Geek helping me. She returned to tells me it would not be covered. On my way out of the store I stopped by the cell phone area & let the people there know about water damage not being covered. The Best Buy sales associates disagreed with me but I told them management just told me water damage will not be covered. They argued with me I assume because they will continue to sell it that way. When replacing my son’s phone not once but twice but twice they set a precedent & should not change their level of service. This is like a car dealer selling you a car with a maintenance contract & for 2 yrs worth of oil changes but after 2 oil changes they tell you oil changes will not be covered. I’m canceling all my service contracts with Best Buy it totals about $2,000 & will not be shopping there again.
Licensing
State Contractor License Requirements
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