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Recent Gas Leak Repair Reviews in Herndon

• Professional Home Solutions LLC

  5.0

  We are super grateful and happy that we chose to work with PHS, Brandon, and Juan for our total home renovation in NE DC. The scope of our home renovation was to: tear out all existing hardwood, tear out the staircase across 4 levels of our home, reconfigure all interior walls, lay new hardwood flooring, tear our a chimney across 2 floors, and add a bathroom to our attic. This was a near, full-gut job. We ended up not touching our kitchen nor basement at all due to budget constraints. Breaking down our experience working with them: - Contract: PHS was one of the last contractors we reached out to, but Brandon ended up being one of the fastest to respond, come our to the house to take a look, and then eventually submit an incredibly detailed proposal. Brandon was willing to answer a million questions about the contract language, amend language where needed, and customize the proposal to us. Brandon was also willing to work with us to refine scope, separately price items, and adjust the contract in some areas to fit our budget. PHS came in middle of the pack on price which made us feel comfortable about our choice. We felt confident in Brandon and PHS that they would not nickel-and-dime us, bury us in change orders, or inflate the price in anyway. - Communication: I was blown away with the level of communication we had from start to finish on this project. Brandon would respond to every text, voicemail, or email in <24 hrs, and in most cases within an hour or two. I don't think a single day went by in our 10.5 month project where we didn't hear from Brandon or Juan in some regard. Brandon and Juan took effort to talk through choices, offer advice (both creative and construction), and ensure we were kept in the loop during months we were out of town. - Quality of Work: Brandon's onsite construction manager Juan was an absolute pleasure to work with. Juan has immense attention to detail, was willing to correct errors or minor mistakes without any questions/issue, and there were absolutely ZERO cut corners on our job. Brandon and PHS' mottos of "no cutting corners," "doing things the right way," and "making their customers happy/putting them first" were adhered-to from start to finish. When there were design flaws that our separate architect didn't catch, Brandon and team took the liberty to get it done the right way (with our permission) despite what the design showed. Near the very end of the project when we noticed light switch was in the wrong place, Brandon and team solved the problem with no questions asked. Brandon and Juan were truly interested in making us happy, ensuring we loved our home, and making sure they did things the right way, with high quality, and high professionalism. We didn't notice any cut-corners or "half-assed" work. - Schedule: if there is one less-than-stellar thing to report, it's that our initial 4-6 month construction schedule (after building permit issuance) ended up taking 9.5 months with a few odds and ends still to fix after we moved in. To be fair, there were some owner-directed scope changes that may have impacted the schedule on the magnitude of a few weeks, but nothing that would have caused work to completely stop in the meantime. Certainly Brandon and Juan hit some snags that were outside of their control: vendors getting COVID, scheduling delays getting inspections done, key staff getting sick, a handful of weather delays, but frankly work did not move as rapidly at times as we would have expected. The work was always done with high craftsmanship and quality, but there were several instances where it seemed like little-to-no work would get done in a given week. I think that perhaps the key staff and subs got spread thin on some competing projects, but things picked up once a separate project or two of theirs wrapped up and they could dedicate more staff to our project. All of this being said, Brandon was absolutely a man of his word and honored the clause in our contract that compensated us for the schedule overage per terms of our contract. The rent reimbursement clause in our contract was a big reason we decided to work with PHS and Brandon, and we were happy that he upheld his end of that bargain. It seems like schedules will always be busted on construction projects, so I don't think the schedule overage was anything unique to PHS, but our experience was no different. However, again, PHS and Brandon are unique and very accommodating to such schedule issues with their rent reimbursement promises. We cannot endorse PHS, Brandon, Juan, and their entire team enough. We were very nervous picking a contractor to gut and renovate our house while we left the area for several months, and Brandon and his team went above and beyond to assure us that everything would be okay, keep us in the loop, perform the work with high standards of quality, and be as accommodating to us as possible. My wife and I had absolutely no experience renovating a house, but Brandon and Juan made it easy on us. We trusted them with our family's home and we think you can too. We would hire them again in a heartbeatshow more

  Andrew A.
• Sila Heating, Cooling and Plumbing

  5.0

  The people from Sila were excellent. They replaced our hot water heater quickly and with attention to detail. We had an odd configuration of gas piping that also turned out to be lose, they reconfigured to make it fit the space much better and was secure. They also redid an outdoor connection that had rusted and casing deteriorated from UV rays. Very pleased with their work, fair and reasonable pricing, would hire againshow more

  Cheryl C.
• F.H. Furr Plumbing Heating AC & Electrical

  3.0

  The work was great but the cost was exorbitant. It took the technician five minutes to fix the leak identified by the gas company, for which we were charged $450. We understand he was required to inspect all other appliances in the house, for which we were charged $400. The only leak discovered was the leak the gas company missed on its side of the metershow more

  Jk J.
• AZ Plumbing, LLC

  5.0

  An excellent experience. They gave me an estimate over the phone based on my description of what needed to be done. Once they arrived, they confirmed my description was accurate and completed the work quickly. I highly recommend.

  Andrew W.
• Matt Mertz Plumbing Trenchless Sewer Repair Expert

  5.0

  Everything went extremely well. I would highly recommend them. They gave the best estimate (good prices). I also liked that they were on time and very professional. Other plumbers came to my home that lacked professionalism, so I am grateful this company worked out well. They also were very courteous of our home and made sure everything was clean and didn't leave a mess. This was the best plumbing experience I have ever hadshow more

  Bashira C.
• ZZ Connections Inc.

  5.0

  Excellent work! Juan kept me informed of all work, time to completion, etc. Definitely would hire him again for any plumbing work I need performed.

  Al W.
• Capitol City Plumbing LLC

  5.0

  AJ was very helpful. He first surveyed what parts would be needed and then purchased the parts. At every part of the installation he explained what he was doing and even stayed to see if the grill would light up. Everything works perfectly. Highly recommend Capitol City Plumbing!

  Markus P.
• Capitol City Plumbing LLC

  5.0

  AJ with Capitol City Plumbing was great to work with. He provided a free estimate in advance and offered two alternatives to perform the work. He was prompt, had the needed supplies prepared, and answered any questions. I will contact him for any future jobs.

  Jeffrey F.
• John Nugent & Sons Inc

  5.0

  I emailed the John Nugent & Sons regarding a gas line issue. They called me back early the next morning and with their expertise over the phone they answered all my questions and determined that I actually really didn't need any work done. The receptionist was kind, helpful and professional. I will call them in the future for sure when I do have work to be doneshow more

  Benjamin B.
• John Nugent & Sons Inc

  5.0

  The technician arrived precisely on time and promptly explained what he was going to do to diagnosis the problem. He isolated the cause of the malfunction relatively quickly and then carefully explained what needed to be done and the cost of the repair. He had the necessary part on his truck and was able to fix the problem with out delay. Throughout the service call the technician was courteous and pleasant. We had never used John Nugent & Sons previously but we certainly will in the futureshow more

  George O.