Cool Breeze Plumbing Heating & Air Conditioning

Cool Breeze is our regular HVAC repair company. They've done all work on our two systems over the past 12 years. This incident was typical of their high quality diagnostic and repair services. Chris, our regular technician, quickly figured out what was wrong - a blocked drain which was causing the pan to fill up, and the float switch was shutting the whole system down. He cleared the drain line, cleaned out the pan with vinegar, and voila, the system is working fine again. We are blessed to have a responsive, competent, honest, high-quality HVAC company working for us.

The service was very good. I will recommend them

I live in a condo, where the pipes are shared. The neighbor’s sink was overflowing into mine, and vice versa. Had them come by to snake a drain. 3 years prior, they had done the same job for $125. This time, the plumber charged $560, yet was unable to clear the drain. (I oversimplify, out of frustration. Given that the 3 year old fix didn’t take, it’s understandable that an ultimate solution would be more complex/expensive. However…) 1. A large factor to the price hike was getting charged twice: once for each drain. I was the one who asked whether involving the neighbors would help. But the plumber made no mention of charges beyond the hourly rate until it was time for the bill. The professional gesture would have been to clarify such a drastic change in cost with the client before expanding the scope of work. 2. The snake would not thread down the main plumbing stack. Opening the walls was proposed. I questioned whether a vent on the roof might exist. But in spite of coming with a ladder, the plumber expressed hesitation to actually use it. (It’s possible that the tools were lacking…a longer snake might be necessary. But discomfort using the ladder was discussed.) 3. And (possibly this is entitled, but) I’m a bit irritated that no discount was offered, for failure to complete the job on the first try. I understand that time is money. But the longer he spent being in over his depth, the more it cost us.

Ron, the owner came to my house and immediately I knew he was the right contractor with the knowledge to install a new HVAC system. I agreed to his proposal, and they immediately scheduled a team of top technicians to arrive at my house like a coordinated pit crew the following week. Everyone was so skilled and professional, and each member had a mission to keep the job flowing, and have it completed in one day. They arrived on time, delivered the new unit, hauled away the old compressor and metal, and it could not have gone much smoother. I can highly recommend Ron and his team, and you won't be disappointed!

The workmen arrived on time and completed the job in about 3.5 hours, as expected. They removed the old water heater and cleaned up after themselves. The new water heater is working perfectly and I am completely pleased with the job they did. Would recommend.

The tech was on time .and let us know when he arrived .did a great job in a timely fashion. He found some problems and repaired them at no extra charge! I will always your your services. Thank you ! They serviced three units .

Amazing. When install of new system needed special design for small condo, the owner came and made it perfect. They’re awesome!

Very thorough and knowledgeable. Very timely and professional

Great service from start to finish. On time, answered all questions, provided service as agreed upon.

Cool Breeze installed in my apartment a new HVAC system (new heat pump on the roof, air handler in the closet and Ecobee wireless thermostat). I had a successful and pleasant experience. They helped me choose the right equipment configuration. The installation team was very professional, skillful and efficient. The team inspected each piece of equipment out of manufacture’s box and made sure that everything was free from any defects. The Heat Pump was safely secured on the roof, while the Air Handler was installed in the closet and exactly fitted with pre-existing vents. Drainage tube connections were neatly and precisely joined; all wires were carefully insulated, tied up and properly weatherproofed. A new thermostat was installed, configured and tested to make sure heating & cooling modes work properly. Cool Breeze removed the old equipment and hauled it away, the installation site was cleaned. The entire work met my expectation in terms of work quality, schedule and performance, as well as in terms of the work aesthetics. I highly recommend Cool Breeze; they are very professional, experienced, honest and friendly. Everyone, the top management, staff in the headquarters and field installation specialists are very knowledgeable, highly skilled and ready to answer any questions and explain how the equipment meets your needs.