Quest Remodeling LLC

Very badly. They claimed to have completed work that was not completed. When asked about it, they said they don’t warranty their work and to go complain to someone else.

A one stop shop for home remodeling. Quest had a wonderful team and was extremely responsive from start to finish. They were upfront about costs and, even then, took the extra step to fix little things they found could be done with the house - offering to hang lights, patch parts of the trim, etc. They take pride in their work and it shows. Efficient, professional and responsive. I would definitely use them again in the future.

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He was so nice personally and knew everything what he was doing. I had 2 bedroom and one bathroom addition and was done in time and within my budget.

Excellent work, very fair pricing, trustworthy, workers were always prompt, Ryan is always accessible and responsive. Teams were in my house working diligently 6 days a week! Any issues that came up were addressed immediately. We had multiple large projects and I could not be more pleased at having chosen Quest as our contractor. I would not hesitate to recommend Quest Home Remodeling, and I will definitely use them for future projects!

We had a house fire that caused more than $150,000 in
damages. The roof need to be replaced as well as the walls and floors that were
either fire or water damaged. I called multiple contractors, but ended up
signing with Quest Remodeling because of their experience dealing with
insurance companies and similar repairs. I worked directly with Ryan, the owner
of Quest. Together we came up with a design plan and decided on additional
improvements we could make. Throughout the process Ryan was easily reachable by
phone or email. Ryan not only worked as the general contractor, but he was also
worked directly with my insurance company to expedite the process of getting
funds. Additionally, he successfully submitted and lobbied the insurance company
to supplemental the original funds provided to fix items that were originally
not covered.
The Arlington County permitting process was frustrating,
Ryan and his team were able to navigate and press the county to expedite the
process on that end. In terms of the actual renovations, they worked diligently
and quickly and were always there when expected. As this was my first
experience with contractors, it was good to hear after the stereotypes
contractors sometimes are given. At the end of the day the house looked great,
and though the fire and insurance process was troubling, we had a brand new
gorgeous house. I would recommend Ryan and Quest Remodeling to my friends without
reservations.

I would prefer not to mention price, but it was a substantial and reasonable investment.
I have used Ryan's roofing services for years and, because it is a flat roof, count on him to inspect and tune-it-up annually. He always has been punctual, professional and thorough, only charging me when repairs are needed. His annual work has extended the life of the roof beyond its normal projected lifetime.
On this project, he replaced the gutters, a straightforward job, and also the soffit, replacing the wood with a more durable option that doesn't require painting. I had trust that he would do a good job because of a dormer replacement he oversaw several years earlier. He matched the color perfectly and pulled and replaced the soffit and gutters in one day. He was to return the next day to mount the gutters, a job for a different crew. I was concerned because rain was forecast the next day.  Ryan said the one day exposure would not be harmful, but, nonetheless, went the extra mile, got the crew at my home late in the afternoon and completed the job by early evening. The rain came (and has fallen several times again, occasionally quite heavy) and the replacements have worked well.
The crews that Ryan has used on my housework have unfailingly been polite, professional, and punctual, as has Ryan himself.
I would not hesitate to hire Ryan again for this type of work (although I think the soffit and gutters may outlast me) and intend to use his services when my roof needs replacement in the next couple of years.

unknown

Home renovations are extremely time consuming, expensive, and take an emotional toll on a homeowners.  The key is to find an honest contractor who is licensed, with good reviews, is extremely knowledgeable, can anticipate problems that may occur during the renovation, and, lastly, can deliver on the promises and finish the job on time and on budget. Ryan Doan with Quest Remodeling is of those contractors.
We recently hired Ryan and Quest Home Remodeling to renovate our 2 full bathrooms in our townhome.  We had originally started with another contractor, who shall remain nameless and was recommended by Home Depot. Suffice it to say, our renovation by the *previous* contractor turned into a nightmare and things went horribly wrong.
The *previous* contractor started out right for the first 2 days, yet on the 3rd day he showed up with his wife and son to help him complete the work. From there on the job went disastrously.  The *previous* contractors' tiles were cut improperly, he never used a leveler to align the tiles on the wall or on the floor; additionally, he installed our bathtub incorrectly and a made a mess out of our home. Quite frankly, Helen Keller could have laid better tile than him (no offense to Ms. HK).
In order to ensure we got the best remodeling company to complete the project, we did our research and contacted Ryan Doan from Quest Home Remodeling through Angie?s List and found him to be extremely knowledgeable.  He pointed out all the things that were incorrectly installed by our ex-contractor and recommended us to re-gut the bathroom and start all over again, which was very painful to hear. The thought of starting all over was daunting; however, it was our best option. 
From day one Ryan brought a top-notch crew, which consisted of a very experienced general contractor and his assistant (to whom we are so grateful!).  Both of them were extremely kind and professional and helped us restore our faith in the profession of contractors.
Since we had hired Quest Home Remodeling to redo what previous contractors had done badly, we had to buy all the material all over again, which, in the end, was more than what we had budgeted for; however, we couldn?t correct the work by the ex-contractor, especially knowing it was done incorrectly.  Ryan?s crew completed the renovation within 10 days. Ryan and the crew showed up on time every day from 8 a.m. to 5 p.m., including Saturday and Sunday. His crew was extremely efficient, and they cleaned up the job site every day. Furthermore, they cleaned out our garage and driveway (where most of the tile was cut) and also power-washed the area after the job was completed.
Ryan followed-up on the renovation every day, once in the morning to instruct his workers, followed by a sit-down consultation at the end of the day to explain to us what to expect next, as well as to inspect the work completed by his worker and also provide a second sit-down consultation. 
Although we started out jaded about contractors in general and were extremely nervous, Ryan put us completely at ease.  He made himself available to answer all of our frantic calls and addressed our concerns in a very timely manner. We are extremely pleased with Ryan Doan and Quest Home Remodeling, and, in the future, I will only consult Ryan for all our home renovation projects. 
Our sincere Thank You to Ryan and Quest Home Remodeling Crew!
J & S

Contractor started out as roof job with architecture shingles and replacement of over 60 sheets of plywood for the roof. Ryan was incredible - he texted and called often giving me updates on the job status as the weather played a big role in the start time. Everything Ryan said, was spot on - he would text and tell me if his workers were late and or what time they would be onsite. Everything was spot on.

Because of the great experience, we hired Quest to remodel an interior room tear down a wall, replace drywall, wood floor, and other interior features......again, spot on, great job and workers are awesome - never did I need to be involved while they were onsite.

after his job, I hired Quest again to blow insulation in the attic - this turned out to be a 3 day job and again, awesome work, very professional and great price.

I have spent almost 20K over these past few jobs and feel that in my my 20 years as a homeowner, this company is by far, THE BEST contractor i have worked with........I will definitely use this company again and have no problem referring them to all my friends.

Great work - excellent customer service and all work completed as promised.

The work was done perfectly and he did a great job. The doors and pavers were perfect. The pipes were supposed to be buried under the pavers and they weren't, so now the job doesn't look clean and I have puddles in my backyard. He suggested to take another piece of the downspout and attach it to the pipe like the rest of the down sprout which will look ridiculous and will also cost me another $400. Otherwise, he did amazing work. I would not recommend this provider.

unknown

They were very honest and paid attention to details. They told me things that I could do and things I could do differently so they were very honest and candid about the job I had in mind. It had to be special ordered so they gave me a special price. It was a good price. They came the very next day I called. I would recommend them. They are a really good source if you need some consulting work if you are not sure. They are a really good company because they do give you an honest feedback. They shared with me some tips that the other companies that don’t necessarily volunteer that type of information. What I was most appreciative about was that they found the replacement siding and they said they were able to find it for me, because they said they would not promise they would find it but they would try and they did. I have other people come to my house and there wasn’t a company that volunteered to try and help me find the siding. I am grateful that I used them. They were one of the few companies I called in that said, we will try to find it for you as opposed to, no we don’t that, we have our own party. That was an excellent effort.

Quest Home Remodeling advised on the proper door to purchase, took measurements, and ensured a proper, custom fit. Highly professional and efficient service. New door looks wonderful and we are extremely happy we took Ryan's recommendation on which door to purchase.

Excellent - issue has been corrected. Quest Home Remodeling is an incredibly professional company and it is an absolute pleasure to work with them.

They showed up early in the morning on Saturday and worked straight until 7pm.  They did excellent job on protecting the floors and the surrounding worked area.  I have used Quest several times now and they performed quality work every time.

Ryan is very responsive, and professional in all his dealings. He seemed knowledgeable about a wide range of issues, which was very helpful and was always willing to offer free advice. The quality of the work was great - he has some subs (his painter by example) whom I met and were superb: both thorough and very trustworthy and considerate people.

The workers were non-responsive to my request to properly place the tarp to better cover my house from falling debris during demolishing.  The tarps were hastily placed around the house so a lot of the broken shingles, nails, debris fell out side of the tarp.  I saw that my HVAC was not covered properly & told the workers to please make sure the tarp covers my HVAC system.  They didn't speak English so called another guy over.  I repeated myself & the guy said "ok" but left without doing anything.  I told the owner the dirt & debris getting into my HVAC compressor & tubing will damage my HVAC but no one cared.  The tarp was not fixed. 
They have also left my attic in a state of chaos, wood chips, debris, plastic, .... all over my attic and insulation.  Not sure why there's so much wood chips & wood dusts fell all over my attic?  Perhaps the workers cut the ridge vent after the plywood was installed vs cutting the plywood before hand.  The owner Mr. Doan told me not to worry that his workers will clean up at the end of the day.  They didn't.  I called him back for the 2nd time but result still not satisfactory because his vacuum didn't work.  They did not put the insulation back properly.  My wood planks were piled up on one side & some areas left uncovered and uneven.  My attic was prepped for storage with wood planks laid down nicely to provide a flat surface & clean.  It was dusty & dirty after the roof job.
A couple of my flower bunches in my flower bed broke off, the stems broken because the workers threw the old shingles on top & crushed it.  This company didn't care & have no respect for customer's property.  I found nails in my flow beds even after 2 week. 

Great experience having Quest complete our bathroom remodeling. Highly courteous, professional, upfront, and helpful. Would definitely use Quest again for future home remodeling projects!

Lessons I learned doing business with Quest & Mr. Doan:
1.     Always get a detailed proposal with materials listed by brand/grade, measurements, specs, project to be finished BY DATE (not ?in 4 weeks?).  Set a penalty when work gone pass the deadline not due to acts of God.  Stipulate you have the right to hire a 3rd party to finish his work at his cost when pass the deadline.  Demand a credit or refund if you want to provide items/materials.  Demand Mr. Doan to go purchase the material with you or provide a clear list with brands & specs. 

2.     Make sure the contract spells out if contractor makes a mistake/misarrangement he should pay for the cost of repair & within X days.  All work must be inspected & ok by you before moving on to next. 

3.     Clearly spell out when to pay installments, i.e. 50% completion=complete framing & drywall, 85% completion=all tiles in?etc.

4.     Take pictures of every stage.  Pictures can be very helpful for disputes.  Insist to communicate via email on important issues.

5.     Obtain a list of his suppliers & subcontractor & get Lien Waiver & Release from Mr. Doan AND ALL of his subcontractors BEFORE any payment .
 
It is a very stressful & frustrating experience doing business with Quest & its owner Ryan Doan.  Mr. Doan was nice when he was trying to get my business, promising everything.  Before signing the contract we went over his proposal with his architect.  I showed him pictures of what I wanted, the style of the closet shelving, walk-in shower, modern concept design.  When I
asked him to put details, materials, measurements, & write down what I had told him in the contract he just said ?no problem!  I?ll make it beautiful!  Don?t worry!? assuring me he got it.  That proved to be problematic as he later went back on his words & told me "this would cost me too much..." or "I thought you meant..."

Because fixtures, vanity, tiles... are not included in the price I bought all myself.  But Mr. Doan's unfamiliarity of the building process & poor scheduling made this process a nightmare because he doesn't tell you the specs he needs, doesn't check the items when they arrived.  I ended up paying more $ on expedited shipping & alternative products.
 
Unfortunately, things went wrong the entire project.  4 wk project went to 8 & still not complete.   Mr. Doan refused to correct the mistakes I pointed out to him as work in progress.  Always excuses, always other people?s fault when it was really his mismanagement & lack of knowledge & experience, poor planning, delay after delays.  The worst part is his work is poor, using materials not matching one another & using materials not up to code.  Now he just refused to complete the work required to pass the final inspection.
 
I found Mr. Doan on Angies List & didn?t know how he got the good reviews considering his poor quality of workmanship.  Then I realized the good reviews were for small jobs, replacing roof, replacing cabinetry, tub, flooring? simple handyman type of work. 
My project is an addition from scratch.  Mr. Doan is licensed but not experienced, big difference.  Also, one of his subcontractors told me he?s overbooked.  Too bad I?m paying the price of his mismanagement.  Sent only 2 men over to build an addition & didn't care he's grossly behind on schedule & it's cost me income from work.  Really snail speed.
 
Here is just a short list of my problems:
 
1.  Not familiar with building codes & structures.  Had to revise architectural drawing because his roof framing was wrong.  Delays.
3.  Going back on his words.  Said he?ll do the work according to my specs but later said it costs him too much & took it upon his own to op for a cheaper alternative without consulting me.  Wanting to charge me more on the shower glass last minute.  I ended up finding my own glass installer for a better quality glass at a cheaper price.
4.  Unreliable.  Never finished a job on time.
5.  Sent him links of the products prior to purchasing asking him to verify the items will work.  He replied yes.  When vanity, shower trim kit, valves arrived, I asked him again to check to make sure it?s the right products; Mr. Doan told me he did & they are fine.  Only to find out on the day of installation the items were wrong or missing parts.  He never checked.  No time to get the replacements shipped so I had to abandoned the products I hand picked, skip work, ran to Home Depot to grab the builder grade stuff on shelf.  This happened throughout the project.  You think Mr. Doan would learn after the 1st incidence but he kept doing the same thing.
 
6.  Poor workmanship, had to point out crooked tiles & made them correct it.  Failed inspections 4x on the same work. 
Failed inspection 6x so far (he said he didn?t fail, just not passed.  ??!!).  Also, how could a builder not know what a
rough-in valve is?  He told me to buy the valve but doesn?t know what it?s called, described it as ?the metal thing with things coming out in the back that hooks up to??  Then drew a picture that did not resemble anything close to the valve.
7.  Incompetent workers caused delays.  Took them 2 days to install a vanity sink.  The plumbing was set at the wrong height too.  REAL slow work.  More delays.
10.  Mr. Doan?s workers don?t treat your house with respect, left trash all over my property, leaving fans, lights on all night, windows open, left house with AC on, left doors open with flies coming in, left my door unlocked, threw away items I said to keep...etc.  Workers used my spotless newly detailed cleaned bathroom to wash plaster tray, brushes, tools with paint
& plaster pouring down my bathroom drain.  Paint stains on my sink & shower.  Drains clogged, need a professional plumber to clear it.  Trashed my house, yard. 
12.  Gave me a quote for an electrical job for $700.  I found a Yelp electrician to finished the work for $160.
14.  Doesn't know the inspection requirements.  Doesn't know the county codes for the simplest things like recess lights need to be IC rated. 
17.  Mr. Doan won't order a portable toilet for his workers.  I had made it clear I won?t share my bathroom with workers.  He assured will order portable toilets.  Never happened.  Imagine his workers use your bathroom, leave tracks of dirt, wipe their hands on your bath towel, not putting the toilet seat down,?  It happened to me.  They did NOT respect my property. 
19.  Lack of planning caused inability to acquire quality material.  Mr. Doan always wait till right before installation to run to a Home Depot for materials.  Because a lot of items needed to be ordered ahead of time, he just grabbed what's on the shelf.  Result was materials rejected by county inspectors, installing non-matching marble pieces that looked out of place, trim kit that doesn't match the shower head, ?matching? carpet that doesn?t match, having to get lower quality ?builder grade? materials.
23.  Flooring cheated on materials, poor workmanship, laminate wood floor was unleveled on day 1. Refused to correct it & just kept installation.  Did not use correct underlayment, no plastic moisture barrier.  Now the floor is bowing after only 2 weeks.  Told me he?d use certain produc

Quest Remodeling worked with me to provide cost estimates for my home remodeling project based on some tight budget and timeline requirements. They were flexible and accommodating in scheduling two phases of my renovation with little notice at times.  They also worked closely with me on delays and issues caused by my other vendors I used for ordering materials (e.g., carpet, cabinets, light fixtures, etc.). They patiently provided all required Home Owner's Association documentation for board approval for the renovations to start. Quest also stepped in and worked directly with my HOA and vendors when and if necessary to get the job done right and on time.

Quest was prompt about discussing unforeseen issues and came up with a solution together by presenting options. For example, when the kitchen and dining room wall was removed the ceilings were not flush between the rooms. We were able to come up with a solution that was cost effective, kept the project on schedule, and delivered nice results. My neighbors also commented that the crew was very respectful and worked within the HOA guidelines throughout the project. They also provided a complimentary white glove cleaning service after the renovations so that my home was move in ready which helped alleviate some of my moving stress.
 
While no home renovation goes smoothly having done this for a second time, there is a huge sense of relief and comfort knowing that your general contractor is available and willing to work with you every step of the way whether there are other vendors involved that impact the success of the job. I'm all moved into my beautiful, new home and just walking through my front door puts a smile on my face. Quest has helped me with my first large renovation and I plan on using them for future remodeling projects!

I Don't have time for the details atm, but Ryan is very competent and has the right staff to do everything I asked for. The job didn't go as planned (not his fault), he was able to adjust and take on the additional work with a reasonable addition in price (there was an opportunity to take advantage of the situation - I don't believe he did). As far as punctuality goes, he was late coming over once in many visits, but his staff got the job done when they said they would and got the additional work accomplished even sooner than I had hoped they would. As far as pricing goes, he's not the cheapest, but with that you often get what you pay for. Ryan does quality for for a reasonable price. I'd give him an overall A rating.

About a month ago our roof, which I had reshingled about 10-15 years ago, developed a leak at the eaves. Thus began our quest to find a roofer to completely replace the roof including the plywood in our 50 year old house. I went to my local library branch to peruse Consumer's checkbook for possible roofers. I made a list of about a dozen roofers, called them all and made appointments with the eight who either answered or called back for estimates. The estimates ranged from a little more than $10,000 to a jaw dropping $16,000. At that point I joined Angie's List for further research. My wife took a different approach and asked the manager of our bank if she knew a good roofer. Our banker referred us to the brother-in-law of her sister-in-law, who turned out to be Ryan Doan of Quest Remodeling. By now I was weary of this search and was reluctant to contact one more roofer, but hey it was my wife. What could I do but get over my reluctance and call him. I figured this would be a quick rejection. Meet the guy, let him give me an estimate and send him on his way.

To my surprise Quest Remodeling was on Angie's List and every review was a rave! And then when I met with him I understood why. Ryan knew his business and had a lot more experience than appeared from his Angie's listing plus he was willing to work with us on cost. Within a week we had decided to hire Quest to replace our roof. Fortunately for us our shingle choice was in stock and Ryan's crew had a free weekend. Almost before we were ready, bright and early last Saturday  morning, Ryan's six man crew arrived and started to tear our roof off. They were like a well oiled machine. Two or three guys tore off the roof, a third guy handed up the new plywood, another nailed it down and the new roof quickly took shape. Although the weather man had called for scattered showers, they never materialized. and Quest was able to finish the roof in one day. The clean up was very thorough. Other than a new roof and the sign in our front yard, it's impossible to tell Quest was ever here.

The roof looks beautiful and exceeds our expectations. The day after they installed the roof, a neighbor stopped by and complimented the roof and copied down Quest contact information for the roof replacement they need. I hope they hire Ryan. They won't be disappointed.

Quest Remodeling provided craddle-to-the-grave construction to complete a full bathroom in my basement.  They helped obtain building, electrical, and plumbing permit from the county, selection and delivery of the items, identified and rectified flaws on work done previously by the builder, and delivered a fine-quality end product.  The crew was professional and considerate about keeping the home clean and covered things well to avoid dust from getting to my upper levels.  Quest quickly resolve issues such as a cracked pipe in the rough-in provided by the original builder.  There was also a GFI that blew out and the owner of Quest personally came out on a Sunday to replace it and restored power to the outlets. The crewed worked late and weekends to get the job done in a timely manner.  I would highly recommend Quest Remodeling to all my family and friends regardless of a small or big job.  They are capable of overcoming vast challenges and extremely knowledgeable in construction in every aspect.

Overall, Quest Home Remodeling did an outstanding job.  This is a small company that achieves great results,  They are customer
oriented and take their time to produce results that are highly professional and beautiful. All the work performed was in accordance with engineering diagrams and plans.  All electrical and structural work was approved by the County inspectors the first time.  All drywall work was perfect with no defects.  All new tile work blended perfectly with the existing floor.  Quest's estimate  to do the work was in line with other Angie's list companies that were asked to bid on the work.  Overall, I am very satisfied with work done by Quest and would highly recommend them.