Get matched with top dishwasher installation pros in Charlottesville, VA

"It was an excellent experience! My old Kenmore fridge (probably from the 90s) quit cooling/defrosting. After looking to replace it and finding thanks to the pandemic refrigerators are on backorder for months, I called 3 appliance repair companies who didn't call me back. I found Neli and was able to set up an appointment at a time I picked.. An incredibly patient tech (Chris C.) came chat on at the appointed time. I waited about 5 mins as he was wrapping up another call. I walked me through the diagnosis using a virtual support app on my phone. He was able to help me with taking things apart, helped me use our multimeter, and diagnosed the problem. I can do this repair myself. He gave me the exact part numbers and told me what I need to do. All for $35 for an hour on a Sunday. I can't believe how great this was. I thought I had to replace my refrigerator, but for $35 + $111 in parts (I could have gone cheaper but chose OEM) my refrigerator will return to health. Their website lists the tools you will need for a diagnosis/repair, make sure you have them ready. For refrigerators, you need a screwdriver (flat & phillips), a socket set, a multimeter, and theoretically a pair of pliers but I didn't use them. Also make sure your phone is charged (lesson learned)."

"Efficient, quality work with exceptional service!"

"Super quick response and was at our house the next day. Friendly, knowledgeable and he helped fix a problem we had been perplexed by for years. "

"Extremely disappointed with the service. There was no upfront bid or clear record of the charges. When I questioned David about his inability to complete the repair, he removed a part from the microwave, leaving it inoperable. Before this, the microwave worked except for the door handle not closing properly. Now the condition is worse. I do not recommend this service."

"it did not go the service tech never submitted the information for the claim to be paid"

"I can’t recommend this company. Butch is friendly but professionalism and responsiveness are a huge red and had been from day one. When I called to schedule an estimate, I was told I’d have to wait 3 weeks for even that. I agreed. No big deal. Butch came out as per our conversation and gave a great quote. After that, it was not so great. We accepted the quote, and set up a date to have the work done two weeks later. Butch got the dates wrong by a week. He called an hour before he was supposed to do the job to say my pieces weren’t dry and he couldn’t move them. He wanted to push it out another week. When the time came to do the job, Butch was unable to do the job but assured me he would call me back when he was ready with a plan. Never called me. Next came a game of phone tag that ultimately ended up with my message being unreturned and I called to confirm that he in fact was not doing the job at this point. Butch sited personal reasons as the cause for not being able to have done the work. Given how frankly chaotic 2020 has been, I wanted to be understanding and empathetic for him as he’s just another person trying to get by but after 2 months maybe it was a good thing it didn’t work out. Can’t vouch for his work but the experience was bad. I started planning in late august early September for this project to be completed for the holidays but now I’m starting all over looking for other contractors three weeks before Thanksgiving."