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"While looking for parts to convert my boiler back to Natural Gas I was referred to CVM by Carrier (the maker of my boiler) as they were a distributor of Carrier parts and could sell me OEM parts. After calling CVM they talked me into letting them service my boiler instead of just buying the parts and doing it myself (a decision I later regretted) I was told a tech would call to make an appointment. 3 weeks after the initial call I googled CVM finding a different number and called again, emailed some info about my boiler and again was told a tech would call to make an appointment. This time a tech named Jeremiah called and indicated he needed a week to get the proper parts for my boiler. 3 weeks later after hearing nothing I called Jeremiah back and was told Carrier didn't have the right part numbers and they were to blame for the delay, another 3 weeks without any updates I called and was told he had the part and needed to set an appointment. The appointment came and he didnt show, towards the end of the day I called to confirm and Jeremiah told me he was sick and needed to reschedule. Not having any other options I rescheduled a week later again taking time from work and Jeremiah was again late for the appointment but did show and changed the orifices on the burners only. Charging me $400 for half the job and claiming he couldnt continue until the Natural Gas was connected. A week later the Natural Gas was connected and I called both Customer service and Jeremiah requesting requesting an appointment to finish the job, this never happened. After the weather turned cold I called a C&C Mechanical to come finish the job, upon their arrival they informed me the pilot Orifice had not been changed nor had the correct pilot assembly been installed. This technician had counted on this and didnt need to blame Carrier for anything as he had grabbed the correct part on his way over. All in all CVM's customer service is overall a horrible mess and this company is content to let their customers freeze! I dont recommend CVM in the slightest!"

"Excellent customer service. Would highly recommend to others."

"They're amazing. Sean goes above and beyond"

"We had used Barlow Service Experts for some time and had generally good experiences, but our recent water heater replacement was very disappointing. When our old unit flooded the basement, the sales rep, Nicholas Allphin, assured us we could do a payment plan for a new tankless heater. He was polite and professional, but would swipe past all of the verbiage on his tablet straight to the signature block, repeatedly reassuring us of what it said and that it was a payment plan. Months later, after repeatedly asking for payoff information, we learned it was actually a lease that would cost nearly double what we were quoted. We felt completely misled and taken advantage of, and it was incredibly frustrating to realize the truth only after months of trying to get answers. This felt dishonest and manipulative. If you still choose to use them, be very cautious and double-check everything they do and say, because there?s a good chance they could be doing the same thing to you."