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Barlow Service Experts
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
Barlow Service Experts has been providing expert service to the Salt Lake City community in heating, air conditioning, indoor air quality, and plumbing for 70 years. Our NATE-certified technicians have experience servicing, repairing and installing all brands of furnaces, air conditioners, air handlers, and indoor air quality equipment. We even offer a variety of home energy solutions so you can start saving big on your heating and cooling expenses. Plus, all of our work is backed by our 100% Service Guarantee for 365 days. Call Service Experts in Salt Lake City at 801-871-8425 now to schedule an HVAC repair service, routine maintenance or to request a free estimate.
Business highlights
79 years of experience
Services we offer
Boiler, Residential & Commercial Heating and Air Conditioner Repairs and Installation on all makes and models Plumbing Services also include: Tankless, Softener Repair and Installation on all makes and models, Water Heater
Reviews
4.6364 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 9% | ||
| 5% | ||
| 2% | ||
| 3% |
Filter reviews by service
Showing 1-25 of 364 reviews
Joseph A.
Sep 2025
Tankless Water Heater - Install
We had used Barlow Service Experts for some time and had generally good experiences, but our recent water heater replacement was very disappointing. When our old unit flooded the basement, the sales rep, Nicholas Allphin, assured us we could do a payment plan for a new tankless heater. He was polite and professional, but would swipe past all of the verbiage on his tablet straight to the signature block, repeatedly reassuring us of what it said and that it was a payment plan. Months later, after repeatedly asking for payoff information, we learned it was actually a lease that would cost nearly double what we were quoted. We felt completely misled and taken advantage of, and it was incredibly frustrating to realize the truth only after months of trying to get answers. This felt dishonest and manipulative. If you still choose to use them, be very cautious and double-check everything they do and say, because there?s a good chance they could be doing the same thing to you.
Steve G.
Aug 2018
It went very well. We've used Service Experts for years now. They have always been good to work with, prompt, fairly reasonable in price, and to get the job done!
Derek B.
Jul 2018
Hard to tell if some of these companies are the same. Mountain West Service Experts installed my new furnace a few years ago and it went well. Recently AC quit working. I called who I thought was the same co to check my AC a few weeks ago. Same logo, still called Service Experts, sales assoc Rustyn Smith. My Uncle is an AC expert in Ohio. Asked him for advice. He suggested a service call. Service Experts came next day. Told me I needed new capacitors that they could not get until next day for $600 total but recommended a new condenser unit at $6500 to $11000. I knew that was nonsense. Called another - Black Diamond Experts. They quoted $4200 for 16SEER to $5500 for 18SEER for new condenser, A coil, piping, freon, etc - much more professional, objective and I'd recommend if you're in this situation. Called my uncle back, bought new capacitors for $50 and installed myself in 30 minutes. Only value in MW Service Experts $89 service call was to tell me the compressor was likely ok. AC has been working fine for several weeks now. Always get three quotes or fix it yourself. Most household appliances have been designed and made the same for 30 to 50 years now and are very similar in design and made for ease of repair. Try to fix it yourself! Youtube is also very handy for tips. AC condenser (outside unit) minor repairs are easy. If you have to start dealing with coolant/freon leaks, hire a pro. If you have to deal with gas lines (furnace) hire a pro. Always get three or more quotes.
Response from Barlow Service Experts
"Thank you for leaving us your feedback. We will use your comments to refine our efforts to ensure this issue does not happen again. We apologize for your experience and hope you will consider us again in the future. Take care."
Ronald R.
Apr 2018
On time, thorough, professional
Ronald M.
Oct 2017
All went well. They installed our furnace a few years ago and I've been very satisfied.
Response from Barlow Service Experts
"We appreciate your business and thank you for this great review!"
Brad A.
Aug 2017
The technician showed up with a second guy whose sole job seemed to be high pressure sales to get me to replace my furnace and AC. After the second guy left the technician also spent a lot of time also trying to get me to replace my furnace and AC. I told him to just replace the blower and signed up for two pre-paid maintenance visits to receive a discount on the blower motor. The blower was replaced quickly and has worked well for the last 6 months. The technician that did the first maintenance visit was professional and diagnosed the problem my Nest had been warning me about. 6 months later I got the second maintenance done. As far as I know, the technician did a fine job. Seemed much less experienced than the one that did my furnace visit. A second person showed up and I expected another round of high pressure sales but he went straight to helping the first technician. No sales pitch this visit. After they left, however, I noticed something that really rubbed me the wrong way. There were stickers from previous HVAC companies (the two companies that installed the furnace and AC). They had carefully scraped away just the part of the stickers that identified these companies (the names and contact information). I had no intention of contacting these companies. I'd never done business with them (the previous homeowner did) but still, it was a very petty act of vandalism and completely unnecessary since they already had my business.
Response from Barlow Service Experts
"We apologize for your experience and would like to look into your situation. Please contact us at CustomerService(at)ServiceExperts.com with your full name on the account and phone number, and we will have someone follow up with you. Thank you."
Mark S.
Jul 2017
Good job timely performed.
Response from Barlow Service Experts
"We appreciate your business and thank you for this great review!"
Joel M.
Jun 2017
Christian was excellent. He explained what he was doing every step of the way and invited me to come with him as he performed the diagnostics and repair work. I would definitely recommend this company.
Response from Barlow Service Experts
"Thank you for this great review and recommendation!"
David M.
Jun 2017
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Response from Barlow Service Experts
"Thank you for choosing us!"
Debra L.
May 2017
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Response from Barlow Service Experts
"We are very sorry for your experience and would like to learn more about your situation. Please contact us at CustomerService(at)ServiceExperts.com with your full name on the account and phone number so we can reach out to you. We look forward to hearing from you."
Vance E.
Apr 2017
Fine. On contract for regular maintenance so we don't forget to do the yearly work.
Response from Barlow Service Experts
"Thank you for being a PLUS customer!"
Vel C.
Feb 2017
Went great.
Response from Barlow Service Experts
"We love receiving feedback and appreciate this great review!"
Sharon M.
Jan 2017
The pilot light kept going out. They replaced it.
Response from Barlow Service Experts
"We appreciate your business!"
Mervin H.
Jan 2017
very well, no problems
Response from Barlow Service Experts
"Thank you for this great review!"
Robert W.
Dec 2016
Two service men arrived on time and were reasonably professional. They initiated the water softening cycle and it started up. It started through a cycle. They coached me on the various buttons and discussed what was happening. However, there was no improvement in the results. Perhaps the salt had bridged, preventing progress, or something was going on that prevented softening the water. Since the cycle takes about 1 1/2 hours, the lead service person left his phone number and I called him to report no result. He acknowledged that something else may be wrong, but offered no other help. I still have no resultant water softening; they did the service call, but no discernible result, or recommendation
Response from Barlow Service Experts
"We apologize for your experience and would like to look into your situation. Please contact us at CustomerService(at)ServiceExperts.com with your phone number so we can follow up with you. We look forward to hearing from you."
Bhupendra D.
Nov 2016
It was good. It was done immediately after the purchase. Because my water heater is fairly new, there were some of things included in the deal that were not done. I understand. I would have felt comfortable if he had done that.
Response from Barlow Service Experts
"Thank you for choosing Service Experts for your plumbing needs! We look forward to continue working with you and hope you had a great Thanksgiving."
Oliver W.
Sep 2016
They arrived when at the appointed time and completed the work quickly and efficiently. They also provided some advice to help us in the future and did a great job overall.
Response from Barlow Service Experts
"Thank you for this great review!"
Joan M.
Sep 2016
It was ok. The provider agreed to a time after work, then called and tried to move the time to an earlier hour, which didn't work. Even after that, he showed up early. He didn't do much except tell me that I need a new water heater. The estimate for the water heater seemed high.
Response from Barlow Service Experts
"We appreciate your feedback and are sorry that we didn't meet your expectations. We'd like the opportunity to learn more about your experience and re-earn your business. Please contact us at CustomerService(at)ServiceExperts.com. Thank you."
Brent M.
Aug 2016
He fixed the issues and explained what was done, very pleased with the service.
Response from Barlow Service Experts
"We appreciate your business and thank you for this great review!"
GRACE H.
Jul 2016
Extremely well - A+ service! The technician, Christian, was very knowledgeable about HVAC equipment. Upon arrival, he wasted no time and set about to remedy our hot situation. He diagnosed the problem within minutes after arrival and replaced the faulty capacitor in no time. While he was waiting to see if the capacitor was functioning properly, he did a full inspection on the HVAC unit to make sure it was in proper running condition (no other problems). I then asked Christian if he would inspect my other HVAC unit as I had mentioned that there was excess water leaking out of it and was considering servicing it. He was just going to diagnose the problem but then found that the excess water was due to a clogged pvc drain. He removed the dead mouse and other blockage so the water started draining properly again. Problem solved! This made a huge impression on me as we had had this unit serviced just last year and the technician from that company never even inspected that section of the HVAC. I am very impressed with Mountainwest Service Experts and want to thank them for sending Christian to my home. He allowed me to follow him around as he performed the service and patiently answered all my questions as he performed the service. I will definitely hire Mountainwest Service Experts again the next time we need service!
Response from Barlow Service Experts
"Thank you so much for taking the time to write this wonderful review! We appreciate you choosing Mountainwest Service Experts for your HVAC needs and we are happy to hear that Christian provided you great work and service. We look forward to continue working with you and hope you're staying cool this summer!"
BECKY H.
Jul 2016
unknown
Response from Barlow Service Experts
"Thank you for this wonderful review! We appreciate your business and hope you're staying cool in this summer heat!"
Vance E.
Jul 2016
unknown
Response from Barlow Service Experts
"Thank you for choosing Service Experts Heating and Air Conditioning!"
Michael H.
May 2016
I furnace broke down two months after they had inspected it and said it was fine. The inspection was not helpful to us at all.
Response from Barlow Service Experts
"We know how frustrating it is when your furnace goes out during the winter and we apologize you had a negative experience. We'd appreciate the opportunity to make things right. Please contact us at CustomerService(at)ServiceExperts.com with your phone number so we can have someone follow up and make sure your furnace it ready to keep you safe and warm all winter long."
Mervin H.
May 2016
unknown
Response from Barlow Service Experts
"Thank you for choosing Service Experts Heating and Air Conditioning!"
Buster S.
Apr 2016
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Response from Barlow Service Experts
"Thank you for this wonderful review! We truly appreciate your business and look forward to working with you again!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Barlow Service Experts is currently rated 4.6 overall out of 5.
No, Barlow Service Experts does not offer free project estimates.
No, Barlow Service Experts does not offer eco-friendly accreditations.
No, Barlow Service Experts does not offer a senior discount.
No, Barlow Service Experts does not offer emergency services.
No, Barlow Service Experts does not offer warranties.