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"There's so much that can be said. We hired this company to replace/install SPC vinyl plank flooring throughout our house. The sales presentation, warranties, credentials, and all sounded exquisite. What followed couldn't have been further from what was presented. Do not get fooled by this company. You will regret it and have a house undone months later. Examples include, 1) adhesive that wasn't removed immediately is left all over our floor and can no longer be removed, 2) lippages throughout the 1st floor, because they didn't properly level more than one area (imperative as the flooring is a drop-lock system), 3) a destroyed lifted joint cause by an attempt to clean adhesive 4) damaged kitchen shoe moulding, 5) adhesive/caulking stains on our siding. One of the horrible adhesive stain realities is all over our stairs, and even Rapid Restoration admitted most of the stairs need to be redone. 3 large areas of the 1st story need to be redone is another example. I was informed by workers and sometimes the owner about inner company turmoil that caused some of the delays throughout the time they were at our home. As a result, the job was rushed and the main worker stressed as he did not have much help. Those who helped a little would then mess things up that he would then have to redo. The owner is not at all engaged in the day to day business. He and his guys will tell you more than once, "The workers are on their way," and they never show up. He will also pretend like he's waiting on you sometimes, but it's all a ruse to make an excuse to further delay follow up. All we want is our flooring complete and not feel like our new home that we bought 1.5 years ago is in a perpetual state of being undone. I can't see how this company would ever be recommended by any referral service. They're nothing but a liability. Beware of Edward Gonzaba and any company he's associated with...as I can see Rapid Restoration going the same route as he previous company, The FloorSource. To court, shut down, and probably bankrupt."

"We hired David to complete some updates on a newly purchased home (retile, paint, update fixtures, replace deck and install new appliances). He kept reiterating it was a “very simple job, very easy” that would take 4-6 weeks. Unfortunately, that expanded into 16 weeks (yes, 4 MONTHS) of never-ending frustration. Many days there were only one or two unskilled laborers on site puttering without any guidance or supervision as David popped in only once or twice per week (and he repeatedly chastised me for stopping by my home daily and raising concerns). The job took 4 times as long as promised because the workers just weren’t able to complete things correctly the first time (and often not the second, or third attempts); they also repeatedly expressed they didn’t have tools and supplies to perform the job correctly. There were many days when no one showed up to the site. And when they did come to site, they exhibited complete disrespect for our home, leaving food and drinks spilled throughout the house (welcome rats and roaches!), dropping trash all over the yard to blow into neighbor’s yards, pouring paint down the sink drains, etc. We are still working through correcting issues ourselves 4 months after the job was “finished”. The photos show a few samples of DTS’s work: 1. We purchased Italian-made porcelain tile through Emser with rectified edges (to allow for thinner grout lines), not cheap China-made ceramic tile with inconsistent manufacture. However, DTS did not perform surface preparation prior to install and was unable to lay the tile level so sharp corners and edges catch your feet throughout the house, requiring shoes to be worn indoors now. 2. DTS insisted on sanding/sealing ½ the deck at a time and completed the second half during wet, rainy weather over our protests. That second half mildewed under the seal and the sealant is now chipping off. When contacted, David Steiner stated there was no warranty on this work as he didn’t make money on this specific portion of the $37,000+ job (even after he charged an additional $1300 to sand the deck as the original contract only itemized building and sealing it, not the needed preparation of sanding). He texted: “I can not warranty work that I did at cost…..if you want that section to be redone – you have to pay for it”. So 3 months after we paid $13,350 for a new deck this is what it looks like. 3. We used redwood for the deck, purchased through DTS from Allen and Allen at a premium price for better durability than pine or cedar. After building the deck, the installer applied white caulk (yes caulk!!) all over the wood, including over screw holes and where any two pieces of wood met. When he proposed this idea, we repeatedly told him not to do so. After caulking, he applied some kind of stain over it to try to hide it; all of the light colors in the pictures are caulk, not wood tones. Three months later, random slashes of stain are now visible everywhere as the sealant is failing. 4. Despite repeated request to please respect our house, we daily found a sink full of construction debris, paint, etc. as they poured trash and paint down the drain and into the septic system. 5. Our kitchen vent hood never worked properly after installation: it was very noisy and didn’t have any significant suction/air flow. When we opened it up, we found out why: rather than using the correct straight metal pipe for unobstructed air flow, DTS used flex conduit and just jammed up an entire roll (rather than trimming it) so the air space was almost completely occluded by yards and yards of excessive flex conduit."