Rapid Restoration

There's so much that can be said. We hired this company to replace/install SPC vinyl plank flooring throughout our house. The sales presentation, warranties, credentials, and all sounded exquisite. What followed couldn't have been further from what was presented. Do not get fooled by this company. You will regret it and have a house undone months later. Examples include, 1) adhesive that wasn't removed immediately is left all over our floor and can no longer be removed, 2) lippages throughout the 1st floor, because they didn't properly level more than one area (imperative as the flooring is a drop-lock system), 3) a destroyed lifted joint cause by an attempt to clean adhesive 4) damaged kitchen shoe moulding, 5) adhesive/caulking stains on our siding. One of the horrible adhesive stain realities is all over our stairs, and even Rapid Restoration admitted most of the stairs need to be redone. 3 large areas of the 1st story need to be redone is another example. I was informed by workers and sometimes the owner about inner company turmoil that caused some of the delays throughout the time they were at our home. As a result, the job was rushed and the main worker stressed as he did not have much help. Those who helped a little would then mess things up that he would then have to redo. The owner is not at all engaged in the day to day business. He and his guys will tell you more than once, "The workers are on their way," and they never show up. He will also pretend like he's waiting on you sometimes, but it's all a ruse to make an excuse to further delay follow up. All we want is our flooring complete and not feel like our new home that we bought 1.5 years ago is in a perpetual state of being undone. I can't see how this company would ever be recommended by any referral service. They're nothing but a liability. Beware of Edward Gonzaba and any company he's associated with...as I can see Rapid Restoration going the same route as he previous company, The FloorSource. To court, shut down, and probably bankrupt.

Owner was condescending to me but not to the males living in the house. After work was completed, damage was caused by unlicensed employee (i was not made aware till after damage). Owner will not take responsibility for damages done even though I had two separate and certified companies confirm it was due to Rapid Restorations fault. Damages occurred in May of 2018 and both my insurance company and I are still having to deal with this issue.

They were very quick and timely with their work and they did a fantastic job. The crew was very professional and friendly. They worked very efficiently and completed the job in a short period of time.